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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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Texas
1 review
0 helpful votes
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Sizing is off
May 26, 2022

The ordering process and shipping time were adequate, but I was bummed that a 16W didn't even begin to fit. I threw away all of the packaging and return label, unfortunately, so I will keep the dress and hope it fits someday.

Date of experience: May 26, 2022
New Hampshire
1 review
0 helpful votes
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Thumbs up
May 26, 2022

Really specific measurements give me confidence that it will be a good fit.

Date of experience: May 26, 2022
California
1 review
0 helpful votes
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Mesmerizing
May 26, 2022

EShakti's website is mesmerizing. It's like playing with paper dolls. The quality of fabric, the sewing all good. Be careful to measure yourself including height. The company is very good with customer service. I hope to order again.

Date of experience: May 26, 2022
Ohio
1 review
0 helpful votes
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I love that custom clothes for a tall plus size
Woman are so cute!

Date of experience: May 26, 2022
New York
1 review
0 helpful votes
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Custom made!
May 26, 2022

I never want to shop anywhere else after getting my custom-measured clothes from eShakti.

Date of experience: May 26, 2022
New York
1 review
0 helpful votes
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This was my first purchase, and I went with off the rack sizing (no customizations); I am pleased with this item, it is very fashionable with French Cuffs, pleating, and great color! It makes a great shacket!

Date of experience: May 26, 2022
New York
1 review
0 helpful votes
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Very cool company!
May 26, 2022

The dresses were great and the customization options were wonderful.

Date of experience: May 26, 2022
Australia
1 review
0 helpful votes
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Love it!
May 26, 2022

I have ordered 2 dresses Floral print dupioni sash-tie dress and Contrast top-stitch cotton poplin dress. I love both dresses

Date of experience: May 26, 2022
Texas
1 review
0 helpful votes
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Okay for most part
June 24, 2022

First experience okay for most part. Not sure if I'll be a repeat customer though... feel like I can get the quality for a lesser price at some of my local stores.

Date of experience: May 25, 2022
Illinois
0 reviews
4 helpful votes
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When I placed my order, I received a confirmation email informing me my order would arrive on or before 5/15/22. As of 5/25/22 it still hasn't arrived. I've emailed customer service several times and still no reply. I've asked if the order was shipped or if there is a tracking number. I just had to run out and purchase a dress for a wedding this weekend since it's clear I won't be getting my order from eShakti in time. This is my first and last time ordering from this company. Very disappointing.

Date of experience: May 25, 2022
California
1 review
0 helpful votes
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Very good experience ordering. Hope return process works as well.

Date of experience: May 25, 2022
Canada
1 review
0 helpful votes
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Easy
May 25, 2022

Nicely made, overall very satisfied and will order more in the future.

Date of experience: May 25, 2022
Minnesota
1 review
0 helpful votes
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Not the best
June 24, 2022

Website is NOT easy to navigate, but I love the overall idea of what you guys are trying to do. But I wear a size 18 in EVERYTHING I own and all of these items don't fit me. I contacted your customer service 5 days ago and still haven't heard anything back.

Date of experience: May 25, 2022
Washington
1 review
0 helpful votes
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My Mother of the Bride Dress!
May 25, 2022

I had been searching for months for a MOB dress. I am 5'3" 197# and very curvy. I looked at Macy's, Dillard, Nordstroms... all which never had my size or made me feel inadequate for asking. I looked and looked online and then your website popped up. I love the fact that you can change the design of the dress: change the sleeve length, the neckline, the length in general. I found the dress I loved. I decided to do the custom fit order. My husband helped me take the measurements as specified... I rechecked everything and send the order off... hoping and hoping.

I could'nt be happier with my dress. It's a one of kind, not frumpy, (I'm 57) perfect dress for a summer wedding. I will be a happy and confident Mom at my daughter's wedding.

Date of experience: May 25, 2022
Missouri
1 review
0 helpful votes
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Satisfied
May 25, 2022

Great customer service experience. I love the material and the quality of the fabric but as I said I was dissatisfied with the wrinkles

Date of experience: May 25, 2022
Florida
1 review
1 helpful vote
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The idea of having the dress made to my size was really nice. Unfortunately, when I got the dress it was way to large with some imperfections. I have requested a redo and am hoping to receive the right size soon. Hoping to wear it for a ceremony!

Date of experience: May 25, 2022
Louisiana
4 reviews
0 helpful votes
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Beautiful dress.
May 25, 2022

Very good experience with this company and the shipment did not take long at all.

Date of experience: May 25, 2022
New York
1 review
0 helpful votes
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EShakti, a lifesaver
May 25, 2022
Updated review

Can't even remember how I shopped for clothes before EShakti! Being over 6-foot and plus-sized made my shopping impossible before. So please and constantly happy with the clothing and customer service.

Date of experience: May 25, 2022

Love shopping on E-Shakti
February 8, 2022
Previous review

Love shopping on E-Shakti

Date of experience: February 8, 2022
New York
2 reviews
0 helpful votes
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Awesome Experience
May 25, 2022

Love your site, quality clothing and fabrics. Never disappoints!

Date of experience: May 25, 2022
Maryland
2 reviews
0 helpful votes
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Easy experience. Loved the dress. Unfortunately I received the dress 2 days before the event and it didn't fit in the chest, so I had to return it. I would order from eshakti again.

Date of experience: May 25, 2022