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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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New Jersey
1 review
0 helpful votes
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Disappointed
June 28, 2022
Updated review

I love the ability to customize! However, the quality of the merchandise wasn't as good as I had anticipated.

Date of experience: May 29, 2022

I love the ability to customize!
May 7, 2022
Previous review

I love the ability to customize!

Date of experience: May 7, 2022
Tennessee
1 review
0 helpful votes
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Dressing Well
May 29, 2022
Updated review

I buy the most of my clothes from eShakti and have for years. There is nothing better than clothes that fit you specifically. My
Favorite part are the built in slips and pockets.

Date of experience: May 29, 2022

I have shopped eshakti for years
September 26, 2021
Previous review

I have shopped eshakti for years. My clothes from them never fail to get compliments. The clothes made better than any off the rack clothing you can buy in the USA.

Date of experience: September 26, 2021
Florida
1 review
0 helpful votes
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Review
May 29, 2022

Great quality. No problems. Will be shopping here again!

Date of experience: May 29, 2022
Utah
1 review
0 helpful votes
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Impulse purchase win!
May 29, 2022

Quick and easy ordering. Shipped on day promised and arrived soon after. The quality and craftmanship is superb, however the fit was a little big. I am under a time crunch do I can not take advantage of the remake option. I will buy from eShakti again.

Date of experience: May 29, 2022
Australia
1 review
0 helpful votes
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Great
May 29, 2022

Great dress. Doesn't fit around my arms but that can easily be fixed on my end and a very common problem I have due to my large upper arms.
I'll order again and would recommend to friends.

Date of experience: May 29, 2022
California
1 review
0 helpful votes
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Value for your buck
May 28, 2022

This is my third order. It won't be the last. I love being able to make changes that I want and the merchandise arrives much faster than you'd expect.

Date of experience: May 28, 2022
Florida
1 review
0 helpful votes
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Very satisfied
May 28, 2022

I love my denim shorts and so do my husband. I like the short deliver time.

Date of experience: May 28, 2022
Tennessee
1 review
0 helpful votes
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First of all, it took well over a month to get my 3 standard sized items. I ordered 3 standard size shirts - no customization - and they were all very large on me so I wanted to simply return them for a smaller standard size. Their policy for standard size states a full refund as they will covering return shipping (that statement came from them in the order confirmation email). Well - that is totally not true and completely a scam! The return process makes you go thru 3 pages of questions, and load photos of you in the clothing to put you into a circle of customizing what you want to return which costs a customization fee, new shipping costs for the new items and return shipping for the items. I have tried 5 times now to contact eShakti for how to return the standard items for a smaller size and get return shipping label. I have gotten ZERO response!

Date of experience: May 28, 2022
Canada
1 review
0 helpful votes
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Gorgeous dress
May 28, 2022

Stunning dress fit perfectly. Very high quality and would be flattering on anyone.

Date of experience: May 28, 2022
Arizona
1 review
0 helpful votes
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Huh?
May 27, 2022

The dress fits perfectly. The fabric is a little cheaper quality than expected.

Date of experience: May 27, 2022
Oregon
1 review
0 helpful votes
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Good experience
May 27, 2022

The product was made perfectly. I even got a free remake with the feedback i provided and all my concerns were heeded to.

Date of experience: May 27, 2022
Texas
1 review
0 helpful votes
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Disappointed
May 27, 2022

Beautiful fabric. Cummerbund waistband was 2 1/2" wider on one side than the other. I am short, and the dress looked very stiff and boxy on me
I really wanted this dress to work out!

Date of experience: May 27, 2022
Canada
1 review
0 helpful votes
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Satisfied
May 27, 2022

Happy with the dress, on time it's fits and is as described!

Date of experience: May 27, 2022
Bermuda
1 review
0 helpful votes
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My favourite clothing site.
May 27, 2022

There only hard part is deciding what I like best. There are so many great clothes.

Date of experience: May 27, 2022
California
1 review
0 helpful votes
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EAsy and wondered
May 27, 2022

So easy to use the site and customize clothing. Turned out perfectly

Date of experience: May 27, 2022
Portugal
1 review
0 helpful votes
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Simple and fast
May 27, 2022

Fast and simple check out. Detailed measurements. The only thing I found strange was as soon as I ordered, about five minutes later the price of the dress dropped. Not sure if it's a bug in their system. I did try to contact them about it, but still haven't hear back yet.

Date of experience: May 27, 2022
Canada
1 review
0 helpful votes
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Great service
May 27, 2022

I mistakenly had an old address as my current shipping address and when I called eShakti customer service, the lovely person on the phone had my order rerouted and five days later my package was delivered. AND, I love both of the dresses I ordered.

Date of experience: May 27, 2022
Canada
1 review
0 helpful votes
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Very happy!
May 27, 2022

I love the products I ordered! They fit really well (I gave them my custom measurements) and the styles are flattering. The quality of the clothes and the sewing is very good and I am sure they will last a long time.

Date of experience: May 27, 2022
Australia
5 reviews
2 helpful votes
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I highly recommend
May 27, 2022

This is not the first time I've bought various goods here. The site is easy to use, the prices are normal, the employees are competent, quickly and accurately process the order, and the delivery is very fast.

Date of experience: May 27, 2022
Australia
5 reviews
4 helpful votes
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Schöne, zugängliche Website. Die Bestellung wurde schnell geliefert, zu einem vorher festgelegten Termin versandt und traf einen Tag später in der Filiale ein. Das Produkt ist von hoher Qualität, ich empfehle es. Ich danke Ihnen für Ihre Verantwortung)

Date of experience: May 27, 2022