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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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Massachusetts
3 reviews
0 helpful votes
Follow dawn B.
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Great quality, looks like picture, ran small. I would recommend ordering a size up.

Date of experience: June 1, 2022
New Jersey
1 review
0 helpful votes
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Great
June 1, 2022

Overall the experience was perfect i used Eshakti in the past

Date of experience: June 1, 2022
Texas
1 review
1 helpful vote
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Custom dress
June 2, 2022

I would like to thank everyone at eShakti so much for going above and beyond to get my dress to me early. I love the dress very much, and considering it was a custom fit online it fits close to perfectly. The measurement across the back of my neck is the only measurement that is slightly large, but I'm guessing that's due to how I measured it. The color is closer to a green than a blue, but personally I liked this better and found it more unique. The cut and style of the dress is clever, when you first put it on it seems like there is too much fabric but this is so this gives the dress great A-line flare when you put on the belt which is very flattering. I got so many compliments wearing this dress for graduation. I am very happy with my purchase, and I will be recommending eShakti to my friends and family in addition to using it again myself.

Date of experience: June 1, 2022
Iowa
1 review
0 helpful votes
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I like the customization. One of the dresses really looked good.

Date of experience: June 1, 2022
Germany
1 review
0 helpful votes
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Great!
May 31, 2022

The dresses are made of good quality fabric. They fit me perfectly and comfortably. I will but there again.

Date of experience: May 31, 2022
Canada
1 review
0 helpful votes
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Beautiful
May 31, 2022

Great dress, loved it! It fits very nicely. It's nice that it's a true wrap dress, it will fit as my size fluctuates.

Date of experience: May 31, 2022
Canada
1 review
0 helpful votes
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I never thought it would be feasible for me to order bespoke clothes but then I discovered eShakti and it has turned my world around. I am so grateful for the ability to customize the clothes so that they fit me and my body shape so well. There's such a great variety of clothes and fabrics, and everything is so reasonably priced. It's so easy to track where your order is at in the process, and it ships very fast. I am so appreciative to all the staff at eShakti for creating such a positive online clothes shopping experience.

Date of experience: May 31, 2022
Pennsylvania
1 review
0 helpful votes
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I always love the clothes
June 30, 2022

I love the clothes from eshakti, I am never disappointed.

Date of experience: May 31, 2022
Minnesota
1 review
0 helpful votes
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Poor Customer Service
May 31, 2022

The products are fine, however, I was told my items would be delivered almost an entire week sooner than they actually were. Also, the website does not accurately update as the items move through production.

I left at least 2 messages asking for adjustments/updates to be made and never heard back, which feels disappointing. I finally called and was told my items had shipped a day prior (though this was not updated on the website where I could have looked for myself) and was greeted by a woman who seemed uninterested in her work. I felt as if I were bothering her by calling and almost ended the conversation in order to avoid dealing w/ the situation any longer.

Date of experience: May 31, 2022
New York
1 review
0 helpful votes
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So many compliments
May 30, 2022

I was worried that the dress wouldn't be in time for my event, but it came the day before. The dress was a tad tight on my chest, even though I sent in my measurements. I have very large breasts, though, so most everything is tight on my chest. However, I felt confident and beautiful. I received many compliments. The material was lightweight and didn't wrinkle much at all. I did have to iron it before wearing, but it did not acquire wrinkles throughout the night, and I sat a lot and it was quite hot.

Date of experience: May 30, 2022
Oregon
1 review
0 helpful votes
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I should measure
May 30, 2022

Had I taken the time to really consider the measurements, I'm sure these would work better

Date of experience: May 30, 2022
New York
1 review
0 helpful votes
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Took forever.
June 29, 2022

The day my items were supposed to arrive for an event, they didn't. I had already emailed them twice with no response. They finally FB messaged me with a shipping link, it literally shipped the day it was supposed to be here in NY.

Date of experience: May 30, 2022
Belgium
1 review
0 helpful votes
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Pleased
May 30, 2022

Just fine. Beautiful and simple dress, it fits nice, not expensive, well done. I had good enough first impression to repeat with trousers, which are more complicated to fit.

Date of experience: May 30, 2022
California
1 review
1 helpful vote
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Glad I can customize
May 30, 2022

I'm very happy that this service exists. Decision-making and shopping was a very pleasant experience. Both of my dresses turned out frumpier and duller than what I expected though. If I shop next time, I'll only choose styles than can work well with their aesthetic.
Given that one may need a few attempts to adapt to eShakti, the price point feels a bit prohibitive.

Date of experience: May 30, 2022
California
1 review
0 helpful votes
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Pleased 99.9% of the time
May 30, 2022

Beautiful pieces. Amazing fabric. Great turnaround. Patient and thorough customer service.

Date of experience: May 30, 2022
California
1 review
0 helpful votes
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Jasmine Dress Survey
May 30, 2022
Updated review

I'm not an on-line shopper. The dress didn't fit right which is the reason why it's difficult to purchase a dress without trying it on first. Néed to return to to fit better.

Date of experience: May 30, 2022

Really fun & easy!
May 7, 2022
Previous review

Really fun & easy!

Date of experience: May 7, 2022
GB
1 review
0 helpful votes
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Perfect fit!
May 30, 2022

Delighted with the dress and design. Looks lovely and a perfect fit.

Date of experience: May 30, 2022
Georgia
2 reviews
0 helpful votes
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Great jumpsuit
May 29, 2022

I love the jumpsuit. I will definitely be wearing more than the occasion it was purchased for.

Date of experience: May 29, 2022
New York
1 review
0 helpful votes
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Lovely print
May 29, 2022

Light fabric and lovely vibrant print. The crepe lies nicely over the liner for a nice silhouette. It was slightly snug in the hips but I wore shapewear and it was fine.

Date of experience: May 29, 2022
Michigan
1 review
0 helpful votes
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It takes a while for orders to be send sent to the U.S. That said it is worth the wait. The dress is well made with bra strap secures and pockets. My problem is I have to send it back for resizing. The body of the dress from the bust down is too large. It's like a shift. I sent my measurements as suggested but they allowed to much leeway in the middle. I love the dress but it needs to fit better. So, soon I'll return it. Hopefully, the next order I make will fit perfectly.

Date of experience: May 29, 2022