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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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Florida
1 review
0 helpful votes
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So glad I found eShakti!
June 8, 2022

I am so thrilled with all of the items I ordered from eShakti! All the pieces are so well made and beautiful! Being able to customize the clothes to best fit me is a unique and fun way to shop for new pieces to add to my wardrobe!

Date of experience: June 8, 2022
Arkansas
1 review
0 helpful votes
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Ordering was simple and the adjustments were perfect

Date of experience: June 8, 2022
Arizona
1 review
0 helpful votes
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A mixed review
June 8, 2022

Pros: The clothes are generally well-made, and when you find the styles and sizes that work for you, they are truly custom to your height. For reference, I'm 6'1" and nothing is ever long enough from other retailers. I now have items that truly reach to my ankles and wrists, and the proportions are correct.

Cons: Customer service never responded to any of my emailed inquiries. One of my remakes was delayed six weeks, requiring me to call customer service to hunt it down. Another remake never came. Of the three overstock items that I purchased, I received the wrong size on two of them (one clearly labeled as one size smaller, and another unlabeled for size but measures about 2" smaller through the bust).

Date of experience: June 8, 2022
Singapore
1 review
0 helpful votes
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Pretty but…..
June 8, 2022

Overall experience from browsing the apps, selection of items is a breeze.

Date of experience: June 8, 2022
Washington
1 review
0 helpful votes
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Fun Customization
June 8, 2022

The dress is adorable! The fit is a bit looser than I expected but the tie keeps the waist looking trim.

Date of experience: June 8, 2022
Canada
2 reviews
0 helpful votes
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Great service
June 8, 2022

Everything went smoothly. All measurements demanded were respected and dress fits like a glove. Shipped quicker than I thought.

Date of experience: June 8, 2022
Greece
1 review
0 helpful votes
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I placed my order on May 17th and on the same day I received a confirmation email saying that "Your order will reach you on or before 06-03-2022". However up until that day I had not received any shipment confirmation or tracking number. The week before June 3rd I sent eshakti several emails requesting info about the status of my order to which I got every time the automatic reply that they receive a lot of emails (I don't doubt they do) and replying would take a while. On the date I was supposed to be delivered the order I got an email with a tracking number and after that it reached me surprisingly fast (Europe). I guess the delivery date was supposed to be the shipping date?

Date of experience: June 8, 2022
Canada
1 review
0 helpful votes
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Good but cross bands loose
June 8, 2022

This jumpsuit is well made except the cross cross waist bands were too loose and I had to pay to get them altered. But otherwise a great fit and great product

Date of experience: June 8, 2022
New Jersey
1 review
0 helpful votes
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Custo made at a good price
June 7, 2022
Updated review

The website is easy to use and the clothes are beautiful.

Date of experience: June 7, 2022

The website is very easy to use and the clothes look...
May 15, 2022
Previous review

The website is very easy to use and the clothes look fabulous!

Date of experience: May 15, 2022
Florida
1 review
0 helpful votes
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First I want to say that the dresses that I received are of excellent quality and they arrived promptly. However, I made an error with my shipping address and it was difficult to reach customer service. I called and left a message and also sent an email. It seems that someone received my message as my package did arrive, yet I would have appreciated a response of some kind to know that the issue was fixed.

Date of experience: June 7, 2022
New York
1 review
0 helpful votes
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My sister & I are going to the same wedding and both needed dresses. She stole me she ordered from eShakti, even though we never heard of it and it was overseas. I waited until she got her dress - which she loves! - and then I ordered one. I customized EVERYTHING - neckline, sleeves, length AND fabric. So super easy to do and the results were perfect!

Date of experience: June 7, 2022
Virginia
1 review
0 helpful votes
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Im hooked!
June 7, 2022

This will be my go to online shop because I don't care to shop online. However, I fell in love with my dress. Going to order another one soon. Thank you for such a wonderful experience of buying my first dress online

Date of experience: June 7, 2022
Virginia
1 review
0 helpful votes
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Nice dress
July 7, 2022

I love the dress very much. It is flattering and very well made. I would definitely order again and recommend it.

Date of experience: June 7, 2022
Pennsylvania
1 review
0 helpful votes
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Absolutely love the fit and style of the dress. Arrived a day later than stated through email communication, but fortunately in time for my event later that day.

Date of experience: June 7, 2022
Wisconsin
1 review
0 helpful votes
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I love wide range of styles offered by eshakit, but I spend far too much time scrolling through options when I have something more specific in mind. I wish there were more filters for searching the website, especially the overstock portion.

Date of experience: June 7, 2022
California
1 review
0 helpful votes
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It feels so good to be able to buy clothing you know will fit your body, and fit it well. Make sure to use your own measurements and you can save a visit to the tailor. Also, they come with two substantial AND sneaky pockets regardless of the material. POCKETS!

Date of experience: June 7, 2022
Georgia
1 review
0 helpful votes
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Best dress
June 7, 2022

This is my fourth purchase and I have never been disappointed! Customer service is always great! Keep up the great work!

Date of experience: June 7, 2022
New York
1 review
0 helpful votes
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Love the dress dress.
July 7, 2022

I was impressed with the fit of the dress, the packaging, the material and finish of the dress. The customer service was excellent. How they responded in a timely manner.

Date of experience: June 7, 2022
Illinois
3 reviews
0 helpful votes
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Great Clothing Great Price!
June 7, 2022

I love this site. I love that I can customize the dress with the sleeves, neckline and length I want. This is the second dress I have ordered from them and It's lovely. And such a great price! I am a happy customer.

Date of experience: June 7, 2022
Iowa
1 review
0 helpful votes
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Perfect dress for June wedding
June 7, 2022

I was shocked with how fast this dress came. I waited a little too long to order but I was still able to receive my dress one the day of the wedding so I could wear it that evening.

Date of experience: June 7, 2022