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eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.
Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...
eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.
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I am so thrilled with all of the items I ordered from eShakti! All the pieces are so well made and beautiful! Being able to customize the clothes to best fit me is a unique and fun way to shop for new pieces to add to my wardrobe!
Pros: The clothes are generally well-made, and when you find the styles and sizes that work for you, they are truly custom to your height. For reference, I'm 6'1" and nothing is ever long enough from other retailers. I now have items that truly reach to my ankles and wrists, and the proportions are correct.
Cons: Customer service never responded to any of my emailed inquiries. One of my remakes was delayed six weeks, requiring me to call customer service to hunt it down. Another remake never came. Of the three overstock items that I purchased, I received the wrong size on two of them (one clearly labeled as one size smaller, and another unlabeled for size but measures about 2" smaller through the bust).
The dress is adorable! The fit is a bit looser than I expected but the tie keeps the waist looking trim.
Everything went smoothly. All measurements demanded were respected and dress fits like a glove. Shipped quicker than I thought.
I placed my order on May 17th and on the same day I received a confirmation email saying that "Your order will reach you on or before 06-03-2022". However up until that day I had not received any shipment confirmation or tracking number. The week before June 3rd I sent eshakti several emails requesting info about the status of my order to which I got every time the automatic reply that they receive a lot of emails (I don't doubt they do) and replying would take a while. On the date I was supposed to be delivered the order I got an email with a tracking number and after that it reached me surprisingly fast (Europe). I guess the delivery date was supposed to be the shipping date?
This jumpsuit is well made except the cross cross waist bands were too loose and I had to pay to get them altered. But otherwise a great fit and great product
The website is easy to use and the clothes are beautiful.
The website is very easy to use and the clothes look fabulous!
First I want to say that the dresses that I received are of excellent quality and they arrived promptly. However, I made an error with my shipping address and it was difficult to reach customer service. I called and left a message and also sent an email. It seems that someone received my message as my package did arrive, yet I would have appreciated a response of some kind to know that the issue was fixed.
My sister & I are going to the same wedding and both needed dresses. She stole me she ordered from eShakti, even though we never heard of it and it was overseas. I waited until she got her dress - which she loves! - and then I ordered one. I customized EVERYTHING - neckline, sleeves, length AND fabric. So super easy to do and the results were perfect!
This will be my go to online shop because I don't care to shop online. However, I fell in love with my dress. Going to order another one soon. Thank you for such a wonderful experience of buying my first dress online
I love the dress very much. It is flattering and very well made. I would definitely order again and recommend it.
Absolutely love the fit and style of the dress. Arrived a day later than stated through email communication, but fortunately in time for my event later that day.
I love wide range of styles offered by eshakit, but I spend far too much time scrolling through options when I have something more specific in mind. I wish there were more filters for searching the website, especially the overstock portion.
It feels so good to be able to buy clothing you know will fit your body, and fit it well. Make sure to use your own measurements and you can save a visit to the tailor. Also, they come with two substantial AND sneaky pockets regardless of the material. POCKETS!
This is my fourth purchase and I have never been disappointed! Customer service is always great! Keep up the great work!
I was impressed with the fit of the dress, the packaging, the material and finish of the dress. The customer service was excellent. How they responded in a timely manner.
I love this site. I love that I can customize the dress with the sleeves, neckline and length I want. This is the second dress I have ordered from them and It's lovely. And such a great price! I am a happy customer.
I was shocked with how fast this dress came. I waited a little too long to order but I was still able to receive my dress one the day of the wedding so I could wear it that evening.
Answer: Delight, Please order based on the eShakti sizing/measurement information. The measurements are in inches, and are body measurements. Do not go by other brand size charts. Thank you.
Answer: Sorry, Debapriya, we have stopped our India operations and there are no plans to resume the services any time soon. We will let you know if we do resume our operations in the future!
Answer: I have been ordering the standard sizes and they are true to the measurements posted. No matter what you put in your height, so the length is always spot on.
Answer: Purchase a dress that is made with the knit fabric. It is flexible and much more loose feeling than the other fabrics. If you do decide to add inches to the measurement, I recommend only adding 1-2 inches AND only add those inches where you like it loser. For example, measure your arms true to size unless you like it a bit lose. Measure your waist true to size unless that is where you like it a bit lose. But honestly, I think you will find the knit dresses to be the best if you dislike tight fitting clothing! I also am not a fan and those are the dresses I wear most often! I have bought other styles, so I have other fabrics to compare it to.
Answer: I have been ordering from eShakti for over 12 months ( something like 25 dresses). I have never had a problem. Customer Service has always been great. Quick to respond and very accomodating. Even adding a deisgn I requested to Fabric Customisation. Winning! I have only had to return 1 dress and it was easy and I got a full refund. I am in Sydney, Australia and my orders always arive in 10-14 days without fail. You can track the progress of your order online.
Answer: From my experience, In most cases the products are made in the featured color and fabric. There are some items that are offered in different colors on the site. As for the daughter, I suggest using the measurement chart and submitting it to see if it can be accomplished.
Answer: You can refer to our Brand Size chart here - http://www.eshakti.com/SizeChart.aspx Do note that we offer standard sizes from 0-36W or you can get it made as per your exact size measurements (Custom sizing). Bust). We request you to choose your size & height combination carefully from our size chart to get a perfect fit.
Answer: Yes, it will be delivered within 4 weeks. In fact, delivery timelines are 17 days, but it makes sense given unexpected customs delays we are seeing, to plan for an additional week or two.
Answer: Yolanda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.
Answer: Miranda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.