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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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New York
1 review
0 helpful votes
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Beautiful
June 14, 2022

Outstanding material- beautifully designed -fits well

Date of experience: June 14, 2022
Pennsylvania
1 review
0 helpful votes
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Relatively easy to place order. Great value for the price. This is my second order with you, but it's been several years. I was very happy with the first dress I purchased. Thank you.

Date of experience: June 14, 2022
California
1 review
0 helpful votes
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Ordered 3 dresses. In the special orders placed the date I absolutely needed them by. Said I could even just do one of the three dresses if getting all three delivered by the date would be an issue. They said there would be no issue. They said it'd arrive 3 days before the event date and that they would send me a tracking number via email when they shipped. Day before the agreed upon date, still no email, no update on the UI on the website. I emailed them. Heard nothing for a few days. It shipped out later that day and failed to arrive in time. I didn't get a tracking order until after I asked and by then, it was too late. Had they let me know just a few days earlier that they wouldn't have made it on time, I wouldn't have been left scrambling last minute for a dress (or at least given a couple more days to find one).

I sent them a follow up email regarding the issue. All I received as an apology was a $25 discount towards my NEXT purchase, after I spent almost $300 on this order.

Date of experience: June 14, 2022
Curacao
1 review
0 helpful votes
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Harem jumpsuit
June 14, 2022

I have returned the item and am awaiting my refund.

Date of experience: June 14, 2022
Missouri
1 review
0 helpful votes
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The experience overall was great. It is apparent that they care about the customer and product. The made to order model is brilliant.

Date of experience: June 14, 2022
Georgia
1 review
0 helpful votes
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Great Service!
June 14, 2022

I LOVE all of my purchases! It takes a little longer to receive my orders but it is well worth the wait.

Date of experience: June 14, 2022
Texas
1 review
0 helpful votes
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So far so good.
June 14, 2022
Updated review

I keep ordering again so you know I love what you have and what I have ordered. Best part is that I can custom order which is great because I am petite.

Date of experience: June 14, 2022

Love to Customize
May 31, 2022
Previous review

I loved how the length of each of the clothing items fit since I am a petite person.

Date of experience: May 31, 2022
Illinois
1 review
0 helpful votes
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I absolutely adore eShakti! I have the most difficult time finding clothing to fit me correctly online or in stores and the fact that you can customize these unique pieces that have a style of their own is a total bonus! Their customer service is also top notch! I have had a return a few pieces that either didn't fit correctly or just weren't flattering, but most fit beautifully the first time and are gorgeous.

Date of experience: June 14, 2022
Arizona
1 review
0 helpful votes
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Love the options eShakti offers!
June 14, 2022

Love that I can change the neckline and sleeves on my cloths. Love the customer service and the communication that eShakti offers as well.

Date of experience: June 14, 2022
Pennsylvania
1 review
0 helpful votes
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Should have tried it sooner!
June 14, 2022

I've looked at eShakti for years now but only recently finally gave them a try! I ordered two dresses, one with custom fabric and length and one with custom length. I was very pleasantly surprised by the quality and fit of both pieces. At 5' tall, being able to order a dress that doesn't require the hassle of alterations is amazing! And to get a custom piece at a price comparable to off the rack! I will never buy a dress without pockets again! I will definitely be ordering from eShakti in the future!

Date of experience: June 14, 2022
North Carolina
1 review
0 helpful votes
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Love the look and comfort of this jumpsuit but the magnetic closures are a bit useless and the capped sleeves dig into my arms and can actually be painful after a few hours.

Date of experience: June 14, 2022
South Carolina
1 review
0 helpful votes
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Dupioni sash tie dress
June 14, 2022

Love it! Perfect fit and color. Pockets are awesome.

Date of experience: June 14, 2022
Australia
1 review
0 helpful votes
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Safe purchase, quick delivery
June 13, 2022

So easy I received the dress really quickly. I'm always hesitant about buying online, it's a legit company making beautiful dresses

Date of experience: June 13, 2022
Canada
2 reviews
0 helpful votes
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So happy
June 13, 2022

A very great experience from beginning to end. So easy to navigate the website and "try" on different styles. Great communication while my order was getting ready to be shipped and it arrived very promptly. The pleasure was all mine. Thanks!

Date of experience: June 13, 2022
New Jersey
1 review
0 helpful votes
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So happy I ordered!
June 13, 2022

Easy order, perfect fit, exactly as designed. Ordered 3 more items already

Date of experience: June 13, 2022
Massachusetts
1 review
0 helpful votes
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Way too small and ugly color
July 13, 2022

Very unhappy with the size and color of the dress.

Date of experience: June 13, 2022
New York
1 review
0 helpful votes
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I have been very happy with every item I have ordered from eShakti-- from dresses for special occasions, to workday skirts. I am smaller size on top than on bottom, so I use their custom measurements, and everything fits nicely. I have never had any issues with late deliveries.

Date of experience: June 13, 2022
Texas
1 review
0 helpful votes
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Consistently fantastic products
June 13, 2022

A long time ago, a cousin recommended eShakti to me for custom clothes. I live in the Southern U.S., where cotton and linen are really important fabrics to wear for most of the year to combat the heat. EShakti's products have been fantastic - both well made and thoughtfully designed. I love the customization options, which ensure that I get a product that works for me and fits me perfectly. I recommend eShakti to everyone. Instead of spending on ill-fitting fast fashion item, I pay a little more for beautiful clothes that last. An eShakti purchase is like buying Apple stock for $1.00 - priceless.

Date of experience: June 13, 2022
Illinois
1 review
0 helpful votes
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Love my new dress from Eshakti!
June 13, 2022

Very nice to be able to choose neckline and length - especially length since finding larger sizes for short women can be difficult. Very happy with the dress, the service, and the quick shipping!

Date of experience: June 13, 2022
Massachusetts
2 reviews
0 helpful votes
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Hopeful
June 13, 2022

I enjoy the experience of customizing my dress! However, the overall fit is too small - can't even get it past my shoulders. So, will be working with customer service to see what I can do.

Date of experience: June 13, 2022