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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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Virginia
1 review
0 helpful votes
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Nice fabric and great options
June 16, 2022
Updated review

Love the options!…caution to size up. First time ordering

Date of experience: June 16, 2022

Love the options!
May 25, 2022
Previous review

Love the options!

Date of experience: May 25, 2022
Canada
1 review
1 helpful vote
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The dress is nice. Material and workmanship are good. It's slightly big so I'll need to get it fitted. Don't want to get a whole new dress made coz that's quite wasteful. The original dress had a nice flow but the one I received seems to have box pleats. Do appreciate the ability to customize and the shipping was really fast.

Date of experience: June 16, 2022

Just placed an order
May 24, 2022
Previous review

Just placed an order. Enjoyed the ability to customize the dress. Can't wait for it to arrive and to try it on.

Date of experience: May 24, 2022
Illinois
1 review
0 helpful votes
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Very pleased
June 16, 2022

I received the dress just about when I expected, very nice packaging, and I love that they send a measuring tape for future purchases!

Date of experience: June 16, 2022
Pennsylvania
1 review
0 helpful votes
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EShakti, great variety
June 16, 2022

EShakti has great variety and quality for the price point. Overall pleased with my first 3 pieces.

Date of experience: June 16, 2022
California
1 review
0 helpful votes
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Satisfied customer
June 16, 2022

Couldn't get the eShakti site to accept the coupon on my phone -- I had to log into a PC to place my order. Happy that eShakti saved my items in my cart because I was logged in.

Date of experience: June 16, 2022
Colorado
1 review
0 helpful votes
Follow Kerry I.
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I love this website. You can take any dress or top and customize it the way you want it. If you want short sleeves you can have them. If you want long sleeves, you can get it. They do a great job letting you make a dress be customized to how you want it to look with the neckline, sleeves, and length of the dress. They also all have pockets! If you don't want pockets, they can make it without pockets.

Date of experience: June 16, 2022
Canada
1 review
0 helpful votes
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Amazing, unique dress
June 16, 2022

The website is easy to navigate, and they have such gorgeous dresses! The quality of the dresses were absolutely amazing as well, the perfect amount of weight in the lining to make them versatile for many seasons.

Date of experience: June 16, 2022
Canada
1 review
0 helpful votes
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I received my dresses. Both were gorgeous but too big. I wanted to have them remade but never got any answer from customer service. Disapointed.

Date of experience: June 16, 2022

Verry nice
May 24, 2022
Previous review

Verry nice

Date of experience: May 24, 2022
Washington
2 reviews
0 helpful votes
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Beautiful silk dress. Will be wonderful for a summer wedding.

Date of experience: June 15, 2022
Texas
1 review
0 helpful votes
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Love the experience
June 15, 2022

The denim pant and the top did not the correct fit. Others were good.

Date of experience: June 15, 2022
South Carolina
1 review
0 helpful votes
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Will be a returning customer
June 15, 2022

I'm blown away by the quality and accuracy of sizing. I visited the site to purchase a dress for a special occasion after endless hours of online browsing and shopping at the mall and only wish I had saved my time and energy by shopping eShakti first.

Date of experience: June 15, 2022
Ohio
1 review
0 helpful votes
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Dress tweak
June 15, 2022

Not as cool as I hoped since the lining is 100% cotton. Would have loved a linen blend liner to make the dress cooler on these hot days!

Date of experience: June 15, 2022
Michigan
1 review
0 helpful votes
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Perfectly Perfect!
June 15, 2022

I was skeptical but blown away. This dress is exactly as I built it. Fast shipping, too! I'll buy from them again, for sure!

Date of experience: June 15, 2022
Michigan
1 review
0 helpful votes
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Nice products for the price
June 15, 2022
Updated review

Pleased I came across this website. I ordered 2 dresses. They fit nicely and I really like the style.one of the fabrics is not exactly what I expected, but I'm going to give it a try and hope I warm up to it.

Date of experience: June 15, 2022

Pleased I came across this website
May 24, 2022
Previous review

Pleased I came across this website

Date of experience: May 24, 2022
France
1 review
0 helpful votes
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Superbe
June 15, 2022

Très bonne expérience avec ce site marchand, je recommande

Date of experience: June 15, 2022
Colorado
1 review
0 helpful votes
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My #1 shop
June 15, 2022

Love shopping on the eShakti website. My sister & I spend hours viewing options and picking new clothing for each other... in the comfort of our home. The communication from them is thorough from start to finish and the time to construct and ship custom garments is amazing.

Date of experience: June 15, 2022
Virginia
1 review
0 helpful votes
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Fabric Customization
June 15, 2022
Updated review

Fabric Customization is a wonderful feature. Would be nice to have all of the fabrics and styles.The color was a bit more orange than anticipated though ok.

Date of experience: June 15, 2022

Glad to have the fabric customization options
December 6, 2021
Previous review

Glad to have the fabric customization options.

Date of experience: December 6, 2021
Texas
1 review
0 helpful votes
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Great dress
June 15, 2022

Have this one in many colors thanks to the fabric customization feature.

Date of experience: June 15, 2022
Germany
1 review
0 helpful votes
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Love eShakti
June 15, 2022

It's easy to get addicted to well-fitting, customized dresses with pockets.

Date of experience: June 15, 2022
New Zealand
1 review
0 helpful votes
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Happy shopper!
June 15, 2022

I absolutely adore the dress I received! It's exactly as it was presented online- fitted perfectly and I am over the moon! Ps. It has POCKETS!

Date of experience: June 15, 2022