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eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.
Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...
eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.
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Love the options!…caution to size up. First time ordering
The dress is nice. Material and workmanship are good. It's slightly big so I'll need to get it fitted. Don't want to get a whole new dress made coz that's quite wasteful. The original dress had a nice flow but the one I received seems to have box pleats. Do appreciate the ability to customize and the shipping was really fast.
Just placed an order. Enjoyed the ability to customize the dress. Can't wait for it to arrive and to try it on.
I received the dress just about when I expected, very nice packaging, and I love that they send a measuring tape for future purchases!
EShakti has great variety and quality for the price point. Overall pleased with my first 3 pieces.
Couldn't get the eShakti site to accept the coupon on my phone -- I had to log into a PC to place my order. Happy that eShakti saved my items in my cart because I was logged in.
I love this website. You can take any dress or top and customize it the way you want it. If you want short sleeves you can have them. If you want long sleeves, you can get it. They do a great job letting you make a dress be customized to how you want it to look with the neckline, sleeves, and length of the dress. They also all have pockets! If you don't want pockets, they can make it without pockets.
The website is easy to navigate, and they have such gorgeous dresses! The quality of the dresses were absolutely amazing as well, the perfect amount of weight in the lining to make them versatile for many seasons.
I received my dresses. Both were gorgeous but too big. I wanted to have them remade but never got any answer from customer service. Disapointed.
Beautiful silk dress. Will be wonderful for a summer wedding.
The denim pant and the top did not the correct fit. Others were good.
I'm blown away by the quality and accuracy of sizing. I visited the site to purchase a dress for a special occasion after endless hours of online browsing and shopping at the mall and only wish I had saved my time and energy by shopping eShakti first.
Not as cool as I hoped since the lining is 100% cotton. Would have loved a linen blend liner to make the dress cooler on these hot days!
I was skeptical but blown away. This dress is exactly as I built it. Fast shipping, too! I'll buy from them again, for sure!
Pleased I came across this website. I ordered 2 dresses. They fit nicely and I really like the style.one of the fabrics is not exactly what I expected, but I'm going to give it a try and hope I warm up to it.
Love shopping on the eShakti website. My sister & I spend hours viewing options and picking new clothing for each other... in the comfort of our home. The communication from them is thorough from start to finish and the time to construct and ship custom garments is amazing.
Fabric Customization is a wonderful feature. Would be nice to have all of the fabrics and styles.The color was a bit more orange than anticipated though ok.
Glad to have the fabric customization options.
It's easy to get addicted to well-fitting, customized dresses with pockets.
I absolutely adore the dress I received! It's exactly as it was presented online- fitted perfectly and I am over the moon! Ps. It has POCKETS!
Answer: Delight, Please order based on the eShakti sizing/measurement information. The measurements are in inches, and are body measurements. Do not go by other brand size charts. Thank you.
Answer: Sorry, Debapriya, we have stopped our India operations and there are no plans to resume the services any time soon. We will let you know if we do resume our operations in the future!
Answer: I have been ordering the standard sizes and they are true to the measurements posted. No matter what you put in your height, so the length is always spot on.
Answer: Purchase a dress that is made with the knit fabric. It is flexible and much more loose feeling than the other fabrics. If you do decide to add inches to the measurement, I recommend only adding 1-2 inches AND only add those inches where you like it loser. For example, measure your arms true to size unless you like it a bit lose. Measure your waist true to size unless that is where you like it a bit lose. But honestly, I think you will find the knit dresses to be the best if you dislike tight fitting clothing! I also am not a fan and those are the dresses I wear most often! I have bought other styles, so I have other fabrics to compare it to.
Answer: I have been ordering from eShakti for over 12 months ( something like 25 dresses). I have never had a problem. Customer Service has always been great. Quick to respond and very accomodating. Even adding a deisgn I requested to Fabric Customisation. Winning! I have only had to return 1 dress and it was easy and I got a full refund. I am in Sydney, Australia and my orders always arive in 10-14 days without fail. You can track the progress of your order online.
Answer: From my experience, In most cases the products are made in the featured color and fabric. There are some items that are offered in different colors on the site. As for the daughter, I suggest using the measurement chart and submitting it to see if it can be accomplished.
Answer: You can refer to our Brand Size chart here - http://www.eshakti.com/SizeChart.aspx Do note that we offer standard sizes from 0-36W or you can get it made as per your exact size measurements (Custom sizing). Bust). We request you to choose your size & height combination carefully from our size chart to get a perfect fit.
Answer: Yes, it will be delivered within 4 weeks. In fact, delivery timelines are 17 days, but it makes sense given unexpected customs delays we are seeing, to plan for an additional week or two.
Answer: Yolanda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.
Answer: Miranda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.