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eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.
Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...
eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.
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I'm considering having you make my wedding me. I definitely need a custom dress.
It's been great no real complaints except you always sell out of the outfits I love most before I have a chance to snag them (the cotton voile lemon print dress)
I ordered my first three dress 2 of them were two small sent them back no issue and the replacements are on their way. I feel that they are great quality and with care will last many years! I can't believe I didn't try Eshakti sooner!
I appreciate the ease of use and knowing I will have boutique style clothes that make me confident with my size.
A very satisfactory experience - will plan to order from there again
Love the concept and the clothes--I wish there were a better way to sort and search!
Also, it's not clear to me of remakes are truly possible after the first three orders or not. That will make a big difference in whether I keep ordering from them or not.
Super happy with all of my eShakti purchases. I wanted to update my work wardrobe to be more professional and mature without compromising my style. There are so many options from wardrobe staples to more trendy pieces to some highly unique prints/patterns (my favorite). I also don't have time or money to try on endless pieces of clothing and get them tailored, so having the option to get things made specifically for my body really elevates my looks. The prices are extremely good for the quality you get. I get compliments on my stuff all the time.
I actually had to order this dress twice. Pay very close attention to the size chart. Being busty doesnt help the fit.
I normally wear a size 18 had to reorder the dress in a 22 to fit my chest.
If you take the time to enter your measurements, sift through the many choices, you will be rewarded with an article of clothing you will love for years to come!
Once they received all my measurements and photos of me in a dress previously ordered, every dress has come and fit perfectly! I love being able to alter styles slightly to fit my body and preferences!
The quality and stitching of each dress is outstanding and the fitting is always perfect. I now have my favourite work dress shopping site.
Great selection, excellent quality, happy with everything
I was offered a remake and the remake fit me PERFECTLY! I have been ordering from eShakti for five years now and have over 75 dresses from them and had to return only two or three over the years. EShakti is my go to for all of my dresses.
Easy to use and easy to look up my sizing numbers! Thankyou
I ordered a dress that was so beautiful on the website, I thought I could only be disappointed. When it arrived, I was thrilled to see the dress was of great quality. It fit me perfectly, which shocked me. The design is so lovely. The service and communication excellent. This is definitely going to be my go-to place to purchase dresses. What a wonderful experience.
Overall positive. The quality of the dress was good for the price and the website easy to navigate. Unfortunately the shipping times were quite lengthy and the dress didn't arrive for the occasion for which it had been purchased.
I have ordered from Eshakti several times now and have never been disappointed. Their fabrics are beautiful and both wear and wash well. Clothing is well made and I love the little snaps they put at the shoulders to keep your bra strap from sliding down. I am always stopped when I am out and complimented on my outfits. I like that I can customize dresses or buy according to the size chart. I will continue to purchase for all occasions from Eshakti.
This latest purchase I wore to the Annual Art Walk where I live. It was an absolute hit!
www.eshakti.com/productdetail.aspx?productid=CL*******
I have now ordered several pieces ( mostly dresses) from Eshakti over the last few years - including dresses for my bridesmaids, and I am never disappointed in the styles, quality or fit of the clothing. The fabrics are always beautiful and as I expect them to be and the sizing is almost always perfect. Highly recommend ordering from Eshakti if you are looking for something unique for your next special event or if you have a hard time with fit in clothing stores. This is the place for you.
I saw in many places on eShakti website "Free Hassle Free Returns" so I was very disappointed when I go to return my purchase as it didn't look good on me, nor fit my chest, that there are no free returns for Canada. If I hadn't seen Hassle Free Returns advertised in many places, I would have gone to look at the returns policy myself.
Love the styles and the fabrics! More so, I love the ability to personalize necklines, sleeves, and length! Being a modest, tall girl that usually can't wear items right off the rack, am so happy to have an alternative for dresses and more!
Experience was great - follow up and service was A+
Answer: Delight, Please order based on the eShakti sizing/measurement information. The measurements are in inches, and are body measurements. Do not go by other brand size charts. Thank you.
Answer: Sorry, Debapriya, we have stopped our India operations and there are no plans to resume the services any time soon. We will let you know if we do resume our operations in the future!
Answer: I have been ordering the standard sizes and they are true to the measurements posted. No matter what you put in your height, so the length is always spot on.
Answer: Purchase a dress that is made with the knit fabric. It is flexible and much more loose feeling than the other fabrics. If you do decide to add inches to the measurement, I recommend only adding 1-2 inches AND only add those inches where you like it loser. For example, measure your arms true to size unless you like it a bit lose. Measure your waist true to size unless that is where you like it a bit lose. But honestly, I think you will find the knit dresses to be the best if you dislike tight fitting clothing! I also am not a fan and those are the dresses I wear most often! I have bought other styles, so I have other fabrics to compare it to.
Answer: I have been ordering from eShakti for over 12 months ( something like 25 dresses). I have never had a problem. Customer Service has always been great. Quick to respond and very accomodating. Even adding a deisgn I requested to Fabric Customisation. Winning! I have only had to return 1 dress and it was easy and I got a full refund. I am in Sydney, Australia and my orders always arive in 10-14 days without fail. You can track the progress of your order online.
Answer: From my experience, In most cases the products are made in the featured color and fabric. There are some items that are offered in different colors on the site. As for the daughter, I suggest using the measurement chart and submitting it to see if it can be accomplished.
Answer: You can refer to our Brand Size chart here - http://www.eshakti.com/SizeChart.aspx Do note that we offer standard sizes from 0-36W or you can get it made as per your exact size measurements (Custom sizing). Bust). We request you to choose your size & height combination carefully from our size chart to get a perfect fit.
Answer: Yes, it will be delivered within 4 weeks. In fact, delivery timelines are 17 days, but it makes sense given unexpected customs delays we are seeing, to plan for an additional week or two.
Answer: Yolanda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.
Answer: Miranda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.