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eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.
Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...
eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.
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The quality of the fabrics used is incredible! I especially love the details. They are not printed on details or fake stitching. It's the best quality for so low cost!
Great layout of choices and options.
Easy! Hoping result is as shown and delivered in a timely manner. Thanks! Everything about the dress is as described. Unfortunately, it doesn't fit.
The shirt I received is pretty but the fabric is thinner than the way it looks on the site and the design is less structured. The shoulders were a bit big and the hips too wide. My plan is to either return it or to bring it to a local seamstress and have it taken in.
Great options. Fabulous customer service. Highly recommend.
I love your dresses, but found the website a little challenging to navigate
This dress is lovely as advertised. My issue was that I took measurements and the dress that got sent to me was just big. Like drowning in fabric big but only on the top. The bottom fit just right. Would love the dress with a five star review if I hadn't had to take it to get altered at the local tailor.
I was totally excited to finally find a site where I can have all my special needs met, can't wait to receive the items I selected. Well I have received the items and time has yielded that the quality of material and workmanship was not what I expected at all. Returning everything for a refund please!
I was totally excited to finally find a site where I can have all my special needs met, can't wait to receive the items I selected.
Returning because the shirt was tight in the sleeves and dress in the bust
Excellent quality and fit
175#
5,7"
Size 14
Will purchase again
Dresses arrived yesterday, a few days late. Not a big issue for me. They fit fine, although the tiered, floral dress is longer than I expected and will need to wear it with heels. The polka dot dress has a deeper plunge to the neckline than I expected also. I just didn't make good choices for myself. My fault entirely. If these weren't custom, I would return them.
I feel this company is responsible with their word, I got a notice that my shipment didn't go out exactly on time, but did come within the time frame they quoted in the follow-up email. The options to return are very clear and they have excellent prices for their well made items.
Love the versitility!
I love being able to change the sleeves, neckline and hem to suit my body shape and preferences. EShakti eliminates trips to the tailor and associated fees.
Love the custom dresses! I love that I can take the dress out of the box and not worry about the fit!
Love it! Amazing quality! I will order again from this site!
The fit is great. The fabric is great. I love how I look and feel in it. The only problem is, and it's a big one, the neck line is not the one I had ordered.
My dress arrived in a timely manner. I appreciate the sizing options available at Eshakti as I fall on the upper end of chart.
This dress and another I previously ordered are of excellent quality. The packaging is very precise and detailed, like a high end item.
Very easy to customize. The material is exactly what I was thinking and the whole experience was great.
Easy to order but took a long time to arrive
Worth every penny just order this we'll in advance.
EShakti makes it very easy for me to choose and customize the clothes that I want to wear. I love that I can "design" for my style!
Answer: Delight, Please order based on the eShakti sizing/measurement information. The measurements are in inches, and are body measurements. Do not go by other brand size charts. Thank you.
Answer: Sorry, Debapriya, we have stopped our India operations and there are no plans to resume the services any time soon. We will let you know if we do resume our operations in the future!
Answer: I have been ordering the standard sizes and they are true to the measurements posted. No matter what you put in your height, so the length is always spot on.
Answer: Purchase a dress that is made with the knit fabric. It is flexible and much more loose feeling than the other fabrics. If you do decide to add inches to the measurement, I recommend only adding 1-2 inches AND only add those inches where you like it loser. For example, measure your arms true to size unless you like it a bit lose. Measure your waist true to size unless that is where you like it a bit lose. But honestly, I think you will find the knit dresses to be the best if you dislike tight fitting clothing! I also am not a fan and those are the dresses I wear most often! I have bought other styles, so I have other fabrics to compare it to.
Answer: I have been ordering from eShakti for over 12 months ( something like 25 dresses). I have never had a problem. Customer Service has always been great. Quick to respond and very accomodating. Even adding a deisgn I requested to Fabric Customisation. Winning! I have only had to return 1 dress and it was easy and I got a full refund. I am in Sydney, Australia and my orders always arive in 10-14 days without fail. You can track the progress of your order online.
Answer: From my experience, In most cases the products are made in the featured color and fabric. There are some items that are offered in different colors on the site. As for the daughter, I suggest using the measurement chart and submitting it to see if it can be accomplished.
Answer: You can refer to our Brand Size chart here - http://www.eshakti.com/SizeChart.aspx Do note that we offer standard sizes from 0-36W or you can get it made as per your exact size measurements (Custom sizing). Bust). We request you to choose your size & height combination carefully from our size chart to get a perfect fit.
Answer: Yes, it will be delivered within 4 weeks. In fact, delivery timelines are 17 days, but it makes sense given unexpected customs delays we are seeing, to plan for an additional week or two.
Answer: Yolanda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.
Answer: Miranda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.