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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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Singapore
1 review
0 helpful votes
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First time ordering
July 1, 2022

My first purchase and not disappointed. Will order again.

Date of experience: July 1, 2022
California
1 review
0 helpful votes
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Best custom made clothing!
June 30, 2022
Updated review

The quality of the fabrics used is incredible! I especially love the details. They are not printed on details or fake stitching. It's the best quality for so low cost!

Date of experience: June 30, 2022

Great layout of choices and options
April 24, 2022
Previous review

Great layout of choices and options.

Date of experience: April 24, 2022
Georgia
1 review
0 helpful votes
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Awesome
June 30, 2022

Love my new dresses and the top is great! All three items fit perfectly. Ready to start looking for my next order.

Date of experience: June 30, 2022
Connecticut
2 reviews
6 helpful votes
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Lovely, excellent craftsmanship.
June 30, 2022

Easy! Hoping result is as shown and delivered in a timely manner. Thanks! Everything about the dress is as described. Unfortunately, it doesn't fit.

Date of experience: June 30, 2022
New York
1 review
0 helpful votes
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Not as nice as photo but pretty
June 30, 2022
Updated review

The shirt I received is pretty but the fabric is thinner than the way it looks on the site and the design is less structured. The shoulders were a bit big and the hips too wide. My plan is to either return it or to bring it to a local seamstress and have it taken in.

Date of experience: June 30, 2022

Great online store and shopping service
June 24, 2022
Previous review

Great options. Fabulous customer service. Highly recommend.

Date of experience: June 24, 2022

Great options
June 2, 2022
Previous review

Great options. The site doesn't always work well.

Date of experience: June 2, 2022
New Jersey
1 review
0 helpful votes
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I love your dresses, but found the website a little challenging to navigate

Date of experience: June 30, 2022
Massachusetts
1 review
0 helpful votes
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This dress is lovely as advertised. My issue was that I took measurements and the dress that got sent to me was just big. Like drowning in fabric big but only on the top. The bottom fit just right. Would love the dress with a five star review if I hadn't had to take it to get altered at the local tailor.

Date of experience: June 30, 2022
Ohio
1 review
0 helpful votes
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Not worth the wait!
July 30, 2022
Updated review

I was totally excited to finally find a site where I can have all my special needs met, can't wait to receive the items I selected. Well I have received the items and time has yielded that the quality of material and workmanship was not what I expected at all. Returning everything for a refund please!

Date of experience: June 30, 2022

I was totally excited to finally find a site where...
June 5, 2022
Previous review

I was totally excited to finally find a site where I can have all my special needs met, can't wait to receive the items I selected.

Date of experience: June 5, 2022
Tennessee
1 review
0 helpful votes
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Karen's review
June 30, 2022

Returning because the shirt was tight in the sleeves and dress in the bust

Date of experience: June 30, 2022
New York
1 review
0 helpful votes
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Perfect fit
June 30, 2022

Excellent quality and fit
175#
5,7"
Size 14
Will purchase again

Date of experience: June 30, 2022
Arizona
1 review
0 helpful votes
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Buyer's regret
June 30, 2022

Dresses arrived yesterday, a few days late. Not a big issue for me. They fit fine, although the tiered, floral dress is longer than I expected and will need to wear it with heels. The polka dot dress has a deeper plunge to the neckline than I expected also. I just didn't make good choices for myself. My fault entirely. If these weren't custom, I would return them.

Date of experience: June 30, 2022
Arizona
1 review
0 helpful votes
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Good communication
June 29, 2022

I feel this company is responsible with their word, I got a notice that my shipment didn't go out exactly on time, but did come within the time frame they quoted in the follow-up email. The options to return are very clear and they have excellent prices for their well made items.
Love the versitility!

Date of experience: June 29, 2022
New York
1 review
0 helpful votes
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Fit for you
June 29, 2022

I love being able to change the sleeves, neckline and hem to suit my body shape and preferences. EShakti eliminates trips to the tailor and associated fees.

Date of experience: June 29, 2022
1 review
0 helpful votes
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Great quality
June 29, 2022

Love the custom dresses! I love that I can take the dress out of the box and not worry about the fit!

Date of experience: June 29, 2022
Georgia
1 review
0 helpful votes
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Dress for a wedding
June 29, 2022

Love it! Amazing quality! I will order again from this site!

Date of experience: June 29, 2022
Missouri
1 review
0 helpful votes
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One Design Flaw
June 29, 2022

The fit is great. The fabric is great. I love how I look and feel in it. The only problem is, and it's a big one, the neck line is not the one I had ordered.

Date of experience: June 29, 2022
Illinois
1 review
0 helpful votes
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My dress arrived in a timely manner. I appreciate the sizing options available at Eshakti as I fall on the upper end of chart.
This dress and another I previously ordered are of excellent quality. The packaging is very precise and detailed, like a high end item.

Date of experience: June 28, 2022
Kansas
1 review
0 helpful votes
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Very Happy!
June 28, 2022

Very easy to customize. The material is exactly what I was thinking and the whole experience was great.

Date of experience: June 28, 2022
California
1 review
0 helpful votes
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Worth the long wait
July 28, 2022

Easy to order but took a long time to arrive
Worth every penny just order this we'll in advance.

Date of experience: June 28, 2022
Georgia
1 review
0 helpful votes
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Thrilled with my purchase
June 28, 2022

EShakti makes it very easy for me to choose and customize the clothes that I want to wear. I love that I can "design" for my style!

Date of experience: June 28, 2022