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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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Colorado
1 review
0 helpful votes
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My first order
July 28, 2022

This was my first order placed with eShakti. I ordered 5 dresses, all unique and I love them all! I'm thrilled that I can change the hemline lower and the neckline higher. The dresses fit well even though I didn't order completely custom. They are well made, both in craftsmanship and materials. I look forward to ordering more!

Date of experience: July 28, 2022
Kentucky
1 review
0 helpful votes
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Beautiful! Love Love Love!
July 28, 2022

My dress came a week early (even with customization). The packaging was nice. The dress was a perfect fit (am overweight and have no waist, so off-the-rack dresses never fit properly)! The fabrics were even nicer than I had expected. The embroidery on the tulle was substantial with no pills or pulls. I am completely impressed - very beautiful and I enjoyed having a fashionable, comfortable dress that fit well and looked nice on me.

Date of experience: July 28, 2022
Virginia
1 review
0 helpful votes
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Impressive Service
July 28, 2022

Considering the fact that I ordered a custom sized dress with custom fabric that went through international shipping, the order came very quickly. It was only about 20 days after I ordered that it came.

Date of experience: July 28, 2022
Canada
1 review
0 helpful votes
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First time buyer
July 28, 2022

Impressed! Ive had bad luck with online shopping. My first experience with eShakti was a complete success. I am impressed with the quality of the dresses I bought. I'm all set for my summer weddings!

Date of experience: July 28, 2022
Canada
1 review
0 helpful votes
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Beautiful dress
July 28, 2022
Updated review

Good experience - I am happy with the dress but will still have to have some tailoring around the bust area as the v-neck has gaps.

Date of experience: July 28, 2022

Easy to place order
July 5, 2022
Previous review

Easy to place order - I sure hope it fits!

Date of experience: July 5, 2022
Singapore
1 review
0 helpful votes
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Lives up to its good reputation!
July 28, 2022
Updated review

The overall experiences was smooth, quick, and painless. I'm just a little annoyed at how fast items go out of stock! I had to really stalk the page to get the items I wanted.

Date of experience: July 28, 2022

Very smooth and quick, just a little annoyed at how...
July 5, 2022
Previous review

Very smooth and quick, just a little annoyed at how fast items go out of stock!

Date of experience: July 5, 2022
Colorado
1 review
0 helpful votes
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Awesome experience
July 27, 2022

I was extremely satisfied with my experience. I love the concept of being able to help create the dresses I wear. The dress was well made and I really like it.

Date of experience: July 27, 2022
Ohio
1 review
0 helpful votes
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I love it!
July 27, 2022

Very easy!
From the onset of ordering to the efficient and quick delivery. I am very please with product and can't wait to wear it.

Date of experience: July 27, 2022
Oregon
1 review
0 helpful votes
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I wanted something in blue to officiate my best friend's wedding this summer. I ordered a blue dupani dress with embroidered birds on it. It's beautiful! I tell so many friends about eShakti--easy ordering, custom fit and styling--all at really affordable prices. My favorite fabrics are the cotton jersey knits--and I love my dresses!

Date of experience: July 27, 2022
Arizona
1 review
0 helpful votes
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Thank you!
July 27, 2022
Updated review

I love shopping at eShakti and always receive compliments on my eShakti outfits. I love to match my mask and dress together, and I appreciate selecting sleeve and skirt lengths to suit me.

Date of experience: July 27, 2022

I love shopping at eShakti!
July 2, 2022
Previous review

I love shopping at eShakti! It's so easy to get exactly what I want each time.

Date of experience: July 2, 2022

Design it exactly for your body shape and size
October 5, 2021
Previous review

Design it exactly for your body shape and size.

Date of experience: October 5, 2021
Australia
1 review
0 helpful votes
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Kept informed
July 27, 2022

Delivery was a bit slow but I was kept informed the whole time and what mail delivery isn't delayed right now. Will certainly use again.

Date of experience: July 27, 2022
New York
1 review
3 helpful votes
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Everyone claims to have a body that is difficult to fit. We all have our unique shapes, and my challenges are height, 5' and proportions, 27" waist and 44' hips. They make the clothes fit me. So far I've only tried styles that generally work for me, but now I'm curious to try something that would normally be impossible for me to buy to see if eShakti's algorithm and tailors have truly magical skills.

Date of experience: July 27, 2022
California
2 reviews
0 helpful votes
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Happy customer
July 27, 2022

Beautiful fabric, workmanship. So nice you can get your order customized if necessary

Date of experience: July 27, 2022
France
4 reviews
1 helpful vote
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Everything was very operative! Managers are quite competent, they told me everything, told me everything! The courier was very polite and patient, nice person! Satisfied with the purchase! I recommend it!

Date of experience: July 27, 2022
Tennessee
2 reviews
1 helpful vote
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Not happy...
August 26, 2022

This product was less quality and did not fit properly.

Date of experience: July 27, 2022
Minnesota
1 review
0 helpful votes
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The skirt I received was lovely. Unfortunately it didn't quite look as good on me as I hoped, so I am returning. But the quality was good! And customer service is very helpful and friendly!

Date of experience: July 27, 2022
Canada
1 review
0 helpful votes
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Everything fit well!
July 26, 2022

I like very much the custom size of Eshakti! Everything fit well!

Date of experience: July 26, 2022
Massachusetts
1 review
0 helpful votes
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I love the custom sizing. I have particularly long arms, and it is a joy to have long sleeves that actually come all the way to my wrists.

My only caution is that I have had the experience of purchasing a garment that I assumed had pleats, where it actually had slits. It fit perfectly but felt too revealing to me once I had it on. Lesson learned; take a very careful look at ALL the photos of your chosen garment before ordering, so you don't end up with a garment that doesn't meet your expectations.

Date of experience: July 26, 2022
District of Columbia
2 reviews
0 helpful votes
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Vintage blue dress
August 25, 2022
Updated review

The product didn't look like I saw on the website.

Date of experience: July 26, 2022

Hopefully the product I order looks great when I receive...
June 27, 2022
Previous review

Hopefully the product I order looks great when I receive it.

Date of experience: June 27, 2022
California
1 review
0 helpful votes
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Love eshakti
July 26, 2022

I had a great first experience ordering with eshakti. I didn't expect it to take so long to ship but now I'll be prepared for next time, give it a couple weeks. It was easy to order and customize and they have so many options to choose from!

Date of experience: July 26, 2022