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eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.
Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...
eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.
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It was easy to customize the garments to my exact measurements; for one of them, I was even able to swap out the fabric for a different pattern, which was fantastic! Sometimes I like styles but not the color/pattern so this option opens up so many more possibilities. I've ordered from eShakti before and have recommended the site to friends of mine. This time around, there were delays in shipping; I was originally supposed to receive my items by July 26, but now it's looking like August 5 (though I did just get an alert of another operational delay). It's a minor inconvenience, really, because what's a month when you're getting custom clothing?
My first time ordering and I'm very pleased with the design and quality of the dress. I would have never considered ordering a formal dress online but I'm glad I did.
The dress was very well wrapped (silk paper).
The quality of the fabric is really good and the colors are very nice and bright.
The cut is impeccable and very nice
I strongly recommend this website and I will for sure will order new items!
I have yet to receive any of he dress I have ordered including the July 10 order.
I have been shopping for a dress to wear to a summer wedding for months, and I finally found a dress that was exactly what I wanted. The pricing was very reasonable for the quality of the product, the ordering experience was easy, and because my dress was made specifically for me, it fit like a glove right out of the box - no need for hemming or alterations. I will definitely buy from eShakti again.
I love the idea of this site, but even though I ordered a customized product with all the measurements entered, the fit was not right. At least two inches off it makes me question if the measurements were actually used. Return is not really an option since I ordered from Europe.
The tops are all too big & the material is not good a very wrinkled material & had to wait too long for them
My order did ship a couple days late-not an issue at all-but I love that we are always kept informed as to what's going on. The dress I ordered is flattering and fits wonderfully! It's a beautiful color and will work perfectly for our upcoming cruise
I totally loved the product. The fit n design makes it soo mesmerizing and elegant that it can not be explained just in words. Superior quality exported fabric feels heaven for skin. Just Loved it. Thank you team.
I received another wonderful dress. The fit is perfect, and the quality is always outstanding. Super comfy and beautiful!
The clothes are very well made and it's amazing that they can be tailored to taste. I was very surprised and will definitely be ordering again.
This is the 1st time of ordering online that the item actually fit. Course I had to wash and dry for it to shrink alittle. But, I prefer that than fitting when I received it and shrinking where it's to small. The dress is exactly as it was shown int the picture. I love it. Will definitely use this company again.
My first order with eshakti- very happy with the dress. Good fit & it hangs well.
I have placed several orders with eshskti, and have been very happy. However, this time I have not received my order!
Garment was delayed. It seems different from illustration. Colors are a bit garish, not like shown. I will keep it but will pay closer attention to fabric and color in the future. I have loved the other things I've gotten.
One of my dresses is perfectly done. The other... the left side is perfect, but the right side looks as if a trainee was the seamstress. Very disappointed:-(
I have ordered many times using my custom measurements. This is the only way I get a good fit post-mastectomy; nothing off the rack looks right. This is a great service.
I have returned several outfits, not wanting to have them resized--just refunded. I used the label provided and sent them back. I have not seen any evidence of the cost being refunded to my credit card.
Answer: Delight, Please order based on the eShakti sizing/measurement information. The measurements are in inches, and are body measurements. Do not go by other brand size charts. Thank you.
Answer: Sorry, Debapriya, we have stopped our India operations and there are no plans to resume the services any time soon. We will let you know if we do resume our operations in the future!
Answer: I have been ordering the standard sizes and they are true to the measurements posted. No matter what you put in your height, so the length is always spot on.
Answer: Purchase a dress that is made with the knit fabric. It is flexible and much more loose feeling than the other fabrics. If you do decide to add inches to the measurement, I recommend only adding 1-2 inches AND only add those inches where you like it loser. For example, measure your arms true to size unless you like it a bit lose. Measure your waist true to size unless that is where you like it a bit lose. But honestly, I think you will find the knit dresses to be the best if you dislike tight fitting clothing! I also am not a fan and those are the dresses I wear most often! I have bought other styles, so I have other fabrics to compare it to.
Answer: I have been ordering from eShakti for over 12 months ( something like 25 dresses). I have never had a problem. Customer Service has always been great. Quick to respond and very accomodating. Even adding a deisgn I requested to Fabric Customisation. Winning! I have only had to return 1 dress and it was easy and I got a full refund. I am in Sydney, Australia and my orders always arive in 10-14 days without fail. You can track the progress of your order online.
Answer: From my experience, In most cases the products are made in the featured color and fabric. There are some items that are offered in different colors on the site. As for the daughter, I suggest using the measurement chart and submitting it to see if it can be accomplished.
Answer: You can refer to our Brand Size chart here - http://www.eshakti.com/SizeChart.aspx Do note that we offer standard sizes from 0-36W or you can get it made as per your exact size measurements (Custom sizing). Bust). We request you to choose your size & height combination carefully from our size chart to get a perfect fit.
Answer: Yes, it will be delivered within 4 weeks. In fact, delivery timelines are 17 days, but it makes sense given unexpected customs delays we are seeing, to plan for an additional week or two.
Answer: Yolanda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.
Answer: Miranda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.