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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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Massachusetts
1 review
0 helpful votes
Follow Cristina L.
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It was easy to customize the garments to my exact measurements; for one of them, I was even able to swap out the fabric for a different pattern, which was fantastic! Sometimes I like styles but not the color/pattern so this option opens up so many more possibilities. I've ordered from eShakti before and have recommended the site to friends of mine. This time around, there were delays in shipping; I was originally supposed to receive my items by July 26, but now it's looking like August 5 (though I did just get an alert of another operational delay). It's a minor inconvenience, really, because what's a month when you're getting custom clothing?

Date of experience: August 2, 2022
Virginia
1 review
0 helpful votes
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Beautiful Dress
August 2, 2022

My first time ordering and I'm very pleased with the design and quality of the dress. I would have never considered ordering a formal dress online but I'm glad I did.

Date of experience: August 2, 2022
France
1 review
0 helpful votes
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I LOVE IT!
August 2, 2022

The dress was very well wrapped (silk paper).
The quality of the fabric is really good and the colors are very nice and bright.
The cut is impeccable and very nice
I strongly recommend this website and I will for sure will order new items!

Date of experience: August 2, 2022
Kansas
1 review
0 helpful votes
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Dress order
August 1, 2022

I have yet to receive any of he dress I have ordered including the July 10 order.

Date of experience: August 1, 2022
Texas
1 review
0 helpful votes
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So happy with how this turned out!
August 1, 2022

I have been shopping for a dress to wear to a summer wedding for months, and I finally found a dress that was exactly what I wanted. The pricing was very reasonable for the quality of the product, the ordering experience was easy, and because my dress was made specifically for me, it fit like a glove right out of the box - no need for hemming or alterations. I will definitely buy from eShakti again.

Date of experience: August 1, 2022
Sweden
1 review
0 helpful votes
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The fit was not right
August 1, 2022

I love the idea of this site, but even though I ordered a customized product with all the measurements entered, the fit was not right. At least two inches off it makes me question if the measurements were actually used. Return is not really an option since I ordered from Europe.

Date of experience: August 1, 2022
Michigan
1 review
0 helpful votes
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Poor
August 1, 2022

The tops are all too big & the material is not good a very wrinkled material & had to wait too long for them

Date of experience: August 1, 2022
District of Columbia
1 review
0 helpful votes
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Gorgeous dress!
August 1, 2022

My order did ship a couple days late-not an issue at all-but I love that we are always kept informed as to what's going on. The dress I ordered is flattering and fits wonderfully! It's a beautiful color and will work perfectly for our upcoming cruise

Date of experience: August 1, 2022
India
1 review
0 helpful votes
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Excellence
August 1, 2022

I totally loved the product. The fit n design makes it soo mesmerizing and elegant that it can not be explained just in words. Superior quality exported fabric feels heaven for skin. Just Loved it. Thank you team.

Date of experience: August 1, 2022
Indiana
1 review
0 helpful votes
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Fantastic as always
August 1, 2022

I received another wonderful dress. The fit is perfect, and the quality is always outstanding. Super comfy and beautiful!

Date of experience: August 1, 2022
Australia
1 review
0 helpful votes
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Wonderful
July 31, 2022

Fantastic shirt. Fits perfectly.
Order only took a couple of weeks which iS great since I'm in Australia and Covid times.
Thanks

Date of experience: July 31, 2022
Arizona
2 reviews
0 helpful votes
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Very well made
July 31, 2022

The clothes are very well made and it's amazing that they can be tailored to taste. I was very surprised and will definitely be ordering again.

Date of experience: July 31, 2022
California
1 review
0 helpful votes
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It actually fit
July 31, 2022

This is the 1st time of ordering online that the item actually fit. Course I had to wash and dry for it to shrink alittle. But, I prefer that than fitting when I received it and shrinking where it's to small. The dress is exactly as it was shown int the picture. I love it. Will definitely use this company again.

Date of experience: July 31, 2022
Australia
1 review
0 helpful votes
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Happy customer
July 31, 2022

My first order with eshakti- very happy with the dress. Good fit & it hangs well.

Date of experience: July 31, 2022
Australia
1 review
0 helpful votes
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Order not received!
July 31, 2022

I have placed several orders with eshskti, and have been very happy. However, this time I have not received my order!

Date of experience: July 31, 2022
Georgia
1 review
0 helpful votes
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Not as good as usual
July 30, 2022

Garment was delayed. It seems different from illustration. Colors are a bit garish, not like shown. I will keep it but will pay closer attention to fabric and color in the future. I have loved the other things I've gotten.

Date of experience: July 30, 2022
South Carolina
1 review
0 helpful votes
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Poor custom fitting
July 30, 2022

One of my dresses is perfectly done. The other... the left side is perfect, but the right side looks as if a trainee was the seamstress. Very disappointed:-(

Date of experience: July 30, 2022
Virginia
1 review
0 helpful votes
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Very pleased
July 30, 2022

Just as i had ordered. Good craftsmanship. Beautiful.

Date of experience: July 30, 2022
Wisconsin
1 review
0 helpful votes
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Items always fit
July 30, 2022

I have ordered many times using my custom measurements. This is the only way I get a good fit post-mastectomy; nothing off the rack looks right. This is a great service.

Date of experience: July 30, 2022
Tennessee
1 review
0 helpful votes
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Return ignored?
July 30, 2022

I have returned several outfits, not wanting to have them resized--just refunded. I used the label provided and sent them back. I have not seen any evidence of the cost being refunded to my credit card.

Date of experience: July 30, 2022