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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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Idaho
2 reviews
1 helpful vote
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Perfection!
August 19, 2022

I ordered four tops for work after feeling frustrated with what I was able to find locally. I am a middle school teacher and need modest, professional-looking clothing. The tops all fit very well--I did do the custom fit option and sent my measurements. The fabrics are beautiful, and I love wearing clothing that has originality and personality. The garments are well-sewn, and I LOVE the way they look. The price was very reasonable, far less than I would have paid for similar tops (even if I were able to find them) at a boutique or even at a mall. I plan to grow my eShakti wardrobe!

Date of experience: August 19, 2022
Maryland
1 review
0 helpful votes
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Jean Dress
August 19, 2022

I received my jean dress and I love it. The shape and syle are perfect. I can't wait to wear it to an upcoming event.

Date of experience: August 19, 2022
Indiana
1 review
2 helpful votes
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I've made multiple purchases recently that all had to be returned- it seems like the quality has gone down. The return process is expensive and takes a long time- refunds have all been in the form of gift cards so I keep trying to get items that will work, but having to pay shipping both ways means that I'm spending a lot of money trying to get items that work for me. I'm thinking of just giving up on the money I've already spent and keeping the last items I got to be done with it.

Date of experience: August 19, 2022
New York
1 review
0 helpful votes
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Fits beautifully
August 19, 2022

I uploaded my measurements on eshakti and ordered a custom dress in a really cute print (woodland).
It fits perfectly, except for the length. I asked for 2 inches above my ankle and it covers my ankles. I will keep it and wear it as that is a small thing for such a cute dress and I would not be able to get it redone in time for my August 28 event. Overall I am very happy and will use eshakti again.

Date of experience: August 19, 2022
Arkansas
1 review
10 helpful votes
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So very disappointed
August 19, 2022

I ordered a dress near the end of July. My order timeline states to be shipped on or before August 15th. On August 15th it said "still in cutting phase". I reached out to customer service twice to find out if it would arrive before September 1 as I have an out of state wedding that weekend. No response. None. I want to cancel the order of it won't and get my money back, but they refuse to respond. I'm hoping I don't have this much trouble with my return!

Date of experience: August 19, 2022
California
1 review
5 helpful votes
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MY CLOTHES NEVER ARRIVED
August 19, 2022

MY CLOTHES NEVER ARRIVED.

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Date of experience: August 19, 2022
Australia
1 review
0 helpful votes
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A flattering classic
August 18, 2022

I love my customised dress - the wide scoop is extremely flattering and adds to the classic and enduring style of this dress. And who doesn't love pockets!? A slight delay on expected delivery due to quality control, which ensured a perfect fit.

Date of experience: August 18, 2022
California
1 review
0 helpful votes
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Beautiful dress but...
August 18, 2022

I placed a custom order. The dress arrived and it is beautiful and well made but the style doesn't suit me at all so I'm hoping to pass it on to a friend.

Date of experience: August 18, 2022
California
1 review
2 helpful votes
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Loved the look
August 18, 2022

I saw someone wearing the outfit and I loved it. Asked them where they got it and put me inline with eShakti…. The pants were just a little on tight side the top fit great…. The product was expensive but I think the quality was well…. I won't be able to purchase much because I don't like spending lots of dollars for an outfit. I can usually find two or three outfits on sale somewhere..

Date of experience: August 18, 2022
Illinois
1 review
2 helpful votes
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No item.
August 18, 2022

I did not receive my item. I was not given notification that it had shipped. Apparently, it didn't.

Date of experience: August 18, 2022
Illinois
1 review
0 helpful votes
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Sizing off
August 18, 2022

Ordering was easy and the quality of the item was good however you sizing seems to be off. I would emphasize looking at measurements rather than size. I did look at measurements and ended up ordering 2 sizes bigger than normal. And the dress was still too small! Yikes! Luckily there is a very large hem and I can use some of that material to adjust the size in the waist..

Date of experience: August 18, 2022
Illinois
1 review
0 helpful votes
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Not thrilled
August 18, 2022

Fit is a little off, a little big, both bodice and arm width. The build around the shantung layer and the fold across the chest has a plastic sticky piece to it, not sure that's necessary. It makes a pucker that I'm not able to smooth out with steam or iron. The color of the floral stitching is not a good match to the shantung layer or the combined black mesh overlay with the shantung. It's a little purple and with a camera flash it shows but would probably do okay in dim lighting.

Date of experience: August 18, 2022
Canada
1 review
0 helpful votes
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My Beautiful Black Halter Dress
August 17, 2022

My dress fits great and I cannot wait to wear it for an upcoming family event. I have been working out and it is amazing!

Date of experience: August 17, 2022
Utah
1 review
0 helpful votes
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Too big
August 17, 2022

The shipping and packing was fantastic. Both dresses are too big, one is not the length that was ordered... I don't need a dress to the top of my feet. I was super excited, the Fabric is beautiful. I'll fix one myself and give the other away.

Date of experience: August 17, 2022
Illinois
1 review
0 helpful votes
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Really good quality
August 17, 2022

I have been ordering dresses from eshakti since 2019 I think, it is little pricy but quality of material and fitting is so worth it that perfect makes me buy more dresses from them plus I like it when I can customize length sleeves and most importable neckline.

Date of experience: August 17, 2022
Florida
1 review
1 helpful vote
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I've messaged from the site and emailed, and cannot get a response. I was charged for customization, though I was not supposed to be and as of this review, my order is three days past the latest I'm supposed to receive it, and there is still not any updates to the status. It doesn't appear to have even been shipped yet.

Date of experience: August 17, 2022
Florida
1 review
2 helpful votes
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Supper slow
August 17, 2022

I don't think I will buy from eShkati or recommend them to any one! Its been almost a month since I placed an order! Was NOT a customized order! Just a default one! I haven't heard from them since! I don't know where my order is. I emailed them once, they responded " still under process." In general everything about this business is cloudy!

Date of experience: August 17, 2022
Australia
1 review
0 helpful votes
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Perfect fit
August 17, 2022

The custom measurements were perfect! Very well made

Date of experience: August 17, 2022
Canada
1 review
0 helpful votes
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Stunningly gorgeous dress.
August 17, 2022

I got my dress and it is gorgeous! I was a little worried because ordering online is a crapshoot. It's my first time ordering from Eshakti... so... I ordered my dress much larger than needed incase it was horrible and I needed alterations.
It arrived earlier than expected... and to my delight, It is so well made! My problem is now it's too big and I have to get alterations (Eshakti offers that for free but the wedding I need the dress for is 2 weeks away) I took it to a seamstress and she was even shocked by how wonderfully it was made and asked where I got it from. I altered the length, I altered the fabric for the dress design, it was a cut out back and I asked to just have a closed back... they dud everything I asked for.
I will now be a customer for life. So impressed. :)

Date of experience: August 16, 2022
Washington
1 review
2 helpful votes
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One star
August 16, 2022

Can't give more than that because my items have yet to arrive!

Date of experience: August 16, 2022