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eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.
Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...
eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.
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I'm so excited I finally have some spare cash to buy a few new dresses. EShakti has been my favorite wardrobe spot since I was in college- high quality, and a brand I believe in. Plus, pockets!? Why do I buy any other clothes!
Love the options and the extended sizes. This is my first formal dress in 40 years. Thank you helping to make it happen.
The quality of the dress I ordered is every bit as beautiful as the picture online! The quality of fabric and construction are even better than I expected. You can order from eShakti with absolute confidence!
I enjoy eShakti, one star off for having occasional fit issues.
You won't see yourself coming and going with the special, made-just-for-you quality of these clothes!
Couldn't figure out how to make fabric customization work
Fast and easy. Amazing quality for reasonable prices. Love the customizations for length, neckline and sleeves.
Coupons in email say 30% off order, but applying coupon says 30% off customizations - coupons and email ads are misleading
Great styles, good prices and easy to order. Very well packaged and quality of jumpsuit was awesome.
So many great options, styles, and fabrics. Check out was easy, with a few discounts and coupons easily applied.
I like the many customization options. I am not always familiar with these fabrics, so I have been surprised by the textures, and did have to return one item, though there was nothing wrong with the quality.
There are a lot of options, but when you know exactly what you want it takes a lot of time to finally put all together. My suggestion have a system where you can choose everything in simple steps. Thanks
I have purchased twice now from this site and have been so happy with both items. The site it easy to navigate, my custom fits have been perfect, the quality wonderful, and these dresses are less than most off the rack dresses of lesser quality! I'll be purchasing again.
This is a lovely dress that exceeds my expectations for quality. It fits me perfectly and I love that it had pockets! Thank you so much.
So many great choices. Fits perfectly. I ordered to my exact size and it fits so well.
Easy to use, excellent service and product. Fits perfectly; quality of construction and materials is excellent. A beautiful, comfortable, well fitting dress.
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The checkout wasn't the easiest. I would prefer it to be a little more user friendly. Potential changes: Show that I have my 15% code entered from the start of my shopping experience. Make the state a type-able field. I wanted to be able to shop the Overstock 50% off but couldn't. I am not sure if it's because I already have an offer in my cart? That was frustrating. I'm not sure if I would come back to do that. You already had me purchasing, now you may have lost potential future sales because of that. If you are preventing it, put a popup, or message that I can't get that today, because I already have an offer or something. Don't just restrict me from going and looking.
You offer a very friendly website which is easy to navigate to place an order or orders.
Many beautiful selections. I was please with the overall process.
Quick and easy shopping experience! I had no problems
Once you learn what your sizing is it is fantastic. The presentation of the garments is spot on and it you know how different designs look on you you always get what you expect or better
Easy to use, quick. The most difficult thing is deciding what items to buy
Answer: Delight, Please order based on the eShakti sizing/measurement information. The measurements are in inches, and are body measurements. Do not go by other brand size charts. Thank you.
Answer: Sorry, Debapriya, we have stopped our India operations and there are no plans to resume the services any time soon. We will let you know if we do resume our operations in the future!
Answer: I have been ordering the standard sizes and they are true to the measurements posted. No matter what you put in your height, so the length is always spot on.
Answer: Purchase a dress that is made with the knit fabric. It is flexible and much more loose feeling than the other fabrics. If you do decide to add inches to the measurement, I recommend only adding 1-2 inches AND only add those inches where you like it loser. For example, measure your arms true to size unless you like it a bit lose. Measure your waist true to size unless that is where you like it a bit lose. But honestly, I think you will find the knit dresses to be the best if you dislike tight fitting clothing! I also am not a fan and those are the dresses I wear most often! I have bought other styles, so I have other fabrics to compare it to.
Answer: I have been ordering from eShakti for over 12 months ( something like 25 dresses). I have never had a problem. Customer Service has always been great. Quick to respond and very accomodating. Even adding a deisgn I requested to Fabric Customisation. Winning! I have only had to return 1 dress and it was easy and I got a full refund. I am in Sydney, Australia and my orders always arive in 10-14 days without fail. You can track the progress of your order online.
Answer: From my experience, In most cases the products are made in the featured color and fabric. There are some items that are offered in different colors on the site. As for the daughter, I suggest using the measurement chart and submitting it to see if it can be accomplished.
Answer: You can refer to our Brand Size chart here - http://www.eshakti.com/SizeChart.aspx Do note that we offer standard sizes from 0-36W or you can get it made as per your exact size measurements (Custom sizing). Bust). We request you to choose your size & height combination carefully from our size chart to get a perfect fit.
Answer: Yes, it will be delivered within 4 weeks. In fact, delivery timelines are 17 days, but it makes sense given unexpected customs delays we are seeing, to plan for an additional week or two.
Answer: Yolanda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.
Answer: Miranda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.