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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Eshakti?
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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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West Virginia
1 review
0 helpful votes
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Initial experience
October 20, 2022

Thought I could register my measurements to keep on file in my account.

Date of experience: October 20, 2022
Texas
1 review
0 helpful votes
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Beautiful dress!
October 20, 2022

The site is a little overwhelming, but the number of options is also very exciting. As a short, plus-sized woman with sensory issues, being able to customize length, neckline, etc. is a dream come true!

Date of experience: October 20, 2022
Canada
1 review
0 helpful votes
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Beautiful!
October 20, 2022

Okay I don't review much but given I ordered a gown online, I was nervous about what I was going to get and if it would fit.
I received this today and was amazed at how absolutely stunning this dress is. The quality was so much better than I could have dreamed especially for the price.
The nicest part, for me, is that it's floor length (as a gown should be). I'm 5'10 so that's hard to find. I'll be recommending this company to everyone.

Don't hesitate to buy this, it's all that you hope it will be!

Date of experience: October 20, 2022
New Hampshire
1 review
0 helpful votes
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Beautiful products
October 20, 2022

Love the ability to customize at reasonable prices. It would be nice to be able to edit an item directly from the shopping cart, rather than have to go back and find the original item and re-do it.

Also, it was a little difficult to navigate/figure out how to submit a re-make request. Not straightforward from the "orders" page, which you would expect.

Date of experience: October 20, 2022
Germany
1 review
0 helpful votes
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Great shopping experience
October 20, 2022

I love the customization options. Never had an experience like that before. The customer care service also was a great experience. I'd forgot to switch two numbers from cm into inches and customer service reached out to me to check and confirm the numbers.
Thank you for this extraordinary service.

Date of experience: October 20, 2022
Washington
4 reviews
3 helpful votes
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Orders always what is expected. Customer service always helpful. I will continue to order from company. We'll definitely be back!

Date of experience: October 20, 2022
California
1 review
0 helpful votes
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Pretty Dress
October 18, 2022

Super fast. I love how you are able to customize the arm and dress length. I tried it on really quickly just to make sure it would zip and my arms would fit. I'll provide a better review once I wear it

Date of experience: October 18, 2022
California
1 review
0 helpful votes
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Great dress
October 18, 2022

I like the dress and have had positive comments. The only problem is the length, but I need to wear right away and will have t take care of length myself.

Date of experience: October 18, 2022
Wisconsin
1 review
1 helpful vote
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Its ok
October 18, 2022

My total went from 123 to 140 after i hit pay. Weird

Date of experience: October 18, 2022
France
4 reviews
2 helpful votes
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Easy-to-use site
October 18, 2022

Easy-to-use site. We love everything we have ever received from your shop, it is such high quality clothing

Date of experience: October 18, 2022
Minnesota
1 review
1 helpful vote
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I love this company SO much! This is my third order I have done, and it will make a total of 5 dresses that I have purchased from them!

Date of experience: October 17, 2022
Virginia
1 review
0 helpful votes
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So easy to order and return
October 17, 2022
Updated review

The website is easy to use to place orders. Service is great and they make returns super easy. Love the idea of being able to customize sleeve length and skirt length. I am small and short waisted so love bracelet length sleeves and skirts just above the knee. They are sometimes hard to find.

Date of experience: October 17, 2022

Easy to order and lots of selection
September 11, 2021
Previous review

Easy to order and lots of selection. Love the ease to choose sleeve. Length, etc.

Date of experience: September 11, 2021
Arizona
1 review
0 helpful votes
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Beautiful and awesome!
October 17, 2022

I love that I can order clothing to fit me. It's great to be able to tweak a dress to look the way I want! I like that I can change the neckline, the sleeve length, and the total length of the dress. I like that it is made to my measurements. I am very happy with the way it looks on me.

Date of experience: October 17, 2022
Massachusetts
1 review
0 helpful votes
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Quick & easy to order a customized dress. Can't wait to get it!

Date of experience: October 17, 2022
Oregon
1 review
0 helpful votes
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Measure accurately don't round up
October 14, 2022

Helpful measurement guides easy to use but I thing I erred on the side of rounding up which resulted in a baggy fit.

Date of experience: October 14, 2022
Utah
1 review
0 helpful votes
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Remake llease
October 14, 2022

Bad. The dress was too big. I filled out a remake request. Nothing happened.

Date of experience: October 14, 2022
Canada
1 review
0 helpful votes
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I just heard a woman rave about your site so I thought I'd try

Date of experience: October 14, 2022
New York
1 review
0 helpful votes
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I love it!
October 14, 2022

I've never been disappointed and the customization makes it so much better. Prices are great, fit is perfect.

Date of experience: October 14, 2022
Australia
4 reviews
1 helpful vote
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Perfect experience
October 15, 2022

Excellent customer service and product exceeded expectations. Perfect experience. I am very glad with my purchase from this store and will definitely buy from them again.

Date of experience: October 14, 2022
Pennsylvania
1 review
0 helpful votes
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Rose print dress
October 13, 2022

It was very well…. The dress does run true to size maybe just a little small…thank you

Date of experience: October 13, 2022