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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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Australia
2 reviews
0 helpful votes
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Fast delivery
October 28, 2022

Easy to customise, thank you. Dress fitted very well.

Date of experience: October 28, 2022
California
1 review
0 helpful votes
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Fine
October 28, 2022

Just picked up three new dresses! Was only going to get two, but then there was an October special for $30 off if you spent a bit more, so of course I did! I have been shopping with ESHAKTI for well over ten years and still have those original dresses although they are a bit big due to some weight loss although still in fabulous condition.

Date of experience: October 28, 2022
Australia
1 review
0 helpful votes
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No hassle. Everything was easy
October 26, 2022

No hassle. Everything was easy.l did not have any problem with ordering

Date of experience: October 26, 2022
Florida
1 review
0 helpful votes
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You have a lot of good choices and it is easy to customize things. I wish that the classic styles popped up as quickly as the trendy ones do though. I felt like I had to dig pretty deep to find the classic stuff. Maybe having categories as an option to click on would be a boon for your website.

Date of experience: October 25, 2022
New Hampshire
1 review
0 helpful votes
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My go-to place for all my clothes!
October 25, 2022

This is my favorite website for clothes. The quality is better than anything I have seen (and I am a fan of higher-end stores, like Ann Taylor, Nordstroms, etc.). The fact that I can customize the clothes is AMAZING! I don't have to wish if only... the sleeves were longer, the neck wasn't so low cut, the length was a little shorter, etc. So cool! Absolutely love almost everything I have bought here. The few things I returned were super easy to return.

Date of experience: October 25, 2022
Georgia
1 review
0 helpful votes
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I can't get more
October 25, 2022

No ones is like eShakti. Amazing clothes, unique treats, great company and wonderful staff. Hurrah for you eShakti.

Date of experience: October 25, 2022
California
1 review
0 helpful votes
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Always a pleasure
October 24, 2022

I love how easy it is to get something that I know will look great on my body.

Date of experience: October 24, 2022
New York
1 review
0 helpful votes
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Easy to upload measurements, was delivered ahead of schedule. The dress I ordered was gorgeous and fit perfectly. It's the first time I shopped for a dress without anxiety.

Date of experience: October 24, 2022
Massachusetts
1 review
0 helpful votes
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Search-ability
October 23, 2022

When customizing what fabric you want - it would be so much more helpful to add filters (ex. Color, solids, or prints, even fabric type)

Date of experience: October 23, 2022
North Carolina
2 reviews
0 helpful votes
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Really Pleased with my order
October 23, 2022

Quick and easy and good selection of dresses Yes love the selection

Date of experience: October 23, 2022
Canada
1 review
0 helpful votes
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Fantastic dress!
October 23, 2022

Can't wait to wear it to my next event. Quality fabric and craftsmanship and it has pockets!

Date of experience: October 23, 2022
Ohio
1 review
0 helpful votes
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Thx
October 23, 2022

Love the customization options. Checkout was fast and easy. Thank you!

Date of experience: October 23, 2022
Canada
1 review
0 helpful votes
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I'm satisfied
October 23, 2022

The fabric and the work is of good quality. The price I paid is worth it.

Date of experience: October 23, 2022
Australia
1 review
0 helpful votes
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Beautiful customised dress
October 22, 2022

I find eShakti products always quality and exactly as I've requested - highly recommend!

Date of experience: October 22, 2022
Oklahoma
2 reviews
0 helpful votes
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Too small
October 22, 2022

The dress came, beautifully made, but way too small.

Date of experience: October 22, 2022
Wisconsin
1 review
0 helpful votes
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Their refund policy is a total scam. The quality is great but fit is way off. Don't order $150 dress and expect to be able to easily return it. They ghost you and never refund your money. I'm out $150 and don't even have a dress. I could have got at least 1/2 my money back on Marketplace. Never will order from them again. They are no different than the other online clothing stores.

Date of experience: October 22, 2022
New Zealand
1 review
0 helpful votes
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To be able to have beautiful clothing, that fits me perfectly, and is made to my exact specifications, is just wonderful! I particularly like the fact that you can filter by fabric, because I far prefer to wear natural fibers, like cotton, linen and silk. I only wish that when you customize the fabric, you can't filter by color or fabric. I also wish there were a better selection of more attractive patterned fabrics available.

Date of experience: October 21, 2022
Arizona
1 review
0 helpful votes
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Customization works!
October 21, 2022

Love the ease of customization on the site. The shirt is well made; even has loops for bra straps.

Date of experience: October 21, 2022
Massachusetts
1 review
11 helpful votes
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You Get What You Pay For
November 20, 2022

I had reasonable expectations of decent quality and timely delivery. Epic fail on both accounts. Run!

Date of experience: October 21, 2022
Australia
3 reviews
0 helpful votes
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I am a very long term customer. I am always satisfied and happy with you shop! I love your products and like the way I am treated when there is a problem. You earned the 5 STARS.

Date of experience: October 21, 2022