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eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.
Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...
eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.
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Custom dress, well made, quick delivery. Quality fabric. Good fit.
I have loved everything except the denim pants (which do not fit properly). Everything else has been high quality and perfect fit. I highly recommend eShakti.
I love the no shipping charge and you have the same sales. The products come quick and the packaging is great.
Overall good but wish they said whether to round up or down on measurements. If I measure something at 15 1/4 inches, should I round up or down? I've been rounding up so it won't be too tight but not sure if that is the right thing to do.
That being said, I was pleasantly surprised by the quality, the speed, and the look of the dress
So far so good. A friend asked if I had tried eshakti yet and I replied, Yes! And then I told her to please order from them because I was definitely going to order again.
Easy and wide variety. I love that you can customize your clothing. This is so helpful with someone with short arms. I can finally have the length of the clothing actually fit.
Quickly found what I was looking for.
Overall I love the fit of the outfits. The material and designs are beautiful.
Why promise a delivery date at all?
Why keep advertising, having specials, etc if you are so backed up?
Something has to change or your original loyal customers will desert you.
It should not take 2 months for one pair of pants-and no they are not denim.
Every order has arrived in great condition, carefully packed and shipped, and returns have been easy and rare. I've kept almost everything I've ordered, it's always a high quality product.
Great site, easy to navigate. Beautifully made items.
Fabulously easy!. Beautifully made to measure dresses at great prices. I highly recommend this company.
Great options and dresses. Size is pretty true but they did not lay well on me.
Love eshakti I am always recommending them. So much choice and the only dresses that fit WITH POCKETS!
Such great styles the only place to get stuff that actually fits!
Great experience in shopping online. User friendly
My order arrived in time and the dress fits like a glove.
Everything was just as I'd hoped—stylish and great quality!
I like this site. I can get dresses with pockets customized to my fit, neckline preference, and sleeve and hem length preference. I have received man compliments on my outfits and the price is reasonable.
The website timed out, but it worked the second time I tried.
I like the variety of choices and that the outfits have pockets!
This is my first order. I loved the selection of dresses on the website and the ability to choose skirt length and so forth... and am very happy that the dress will have pockets. I ordered a custom fit. I hope it all works out but we are off to a good start!
This was my first order, and I will be back. The site offers a broad range of customizable designs in very appealing fabrics (cotton!). I love the FX visualizer and custom-size option. The site made it very easy for me to narrow my selections, settle on the item I wanted, and order. Delivery was much faster than expected, and the product I received is excellent quality and fits beautifully. Thank you!
My dress is nice and well made but does not fit - I need to figure out if I can get it altered or returned -
Your products are always high quality and the fact that I can customize takes it to the next level. A++ experience.
Answer: Delight, Please order based on the eShakti sizing/measurement information. The measurements are in inches, and are body measurements. Do not go by other brand size charts. Thank you.
Answer: Sorry, Debapriya, we have stopped our India operations and there are no plans to resume the services any time soon. We will let you know if we do resume our operations in the future!
Answer: I have been ordering the standard sizes and they are true to the measurements posted. No matter what you put in your height, so the length is always spot on.
Answer: Purchase a dress that is made with the knit fabric. It is flexible and much more loose feeling than the other fabrics. If you do decide to add inches to the measurement, I recommend only adding 1-2 inches AND only add those inches where you like it loser. For example, measure your arms true to size unless you like it a bit lose. Measure your waist true to size unless that is where you like it a bit lose. But honestly, I think you will find the knit dresses to be the best if you dislike tight fitting clothing! I also am not a fan and those are the dresses I wear most often! I have bought other styles, so I have other fabrics to compare it to.
Answer: I have been ordering from eShakti for over 12 months ( something like 25 dresses). I have never had a problem. Customer Service has always been great. Quick to respond and very accomodating. Even adding a deisgn I requested to Fabric Customisation. Winning! I have only had to return 1 dress and it was easy and I got a full refund. I am in Sydney, Australia and my orders always arive in 10-14 days without fail. You can track the progress of your order online.
Answer: From my experience, In most cases the products are made in the featured color and fabric. There are some items that are offered in different colors on the site. As for the daughter, I suggest using the measurement chart and submitting it to see if it can be accomplished.
Answer: You can refer to our Brand Size chart here - http://www.eshakti.com/SizeChart.aspx Do note that we offer standard sizes from 0-36W or you can get it made as per your exact size measurements (Custom sizing). Bust). We request you to choose your size & height combination carefully from our size chart to get a perfect fit.
Answer: Yes, it will be delivered within 4 weeks. In fact, delivery timelines are 17 days, but it makes sense given unexpected customs delays we are seeing, to plan for an additional week or two.
Answer: Yolanda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.
Answer: Miranda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.