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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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Australia
1 review
0 helpful votes
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First order received - excellent
November 14, 2022

Love the custom design - and website showing options. All items were of good quality and as ordered.

Date of experience: November 14, 2022
Illinois
1 review
0 helpful votes
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Always high quality and detail oriented
November 13, 2022

I've ordered from eShakti twice and both times have been very pleased. The first order included a custom sized piece which came out perfectly and fits like a glove. Other items also fit great and the customization is very much appreciated as someone with specific preferences.

Date of experience: November 13, 2022
North Carolina
1 review
0 helpful votes
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Paisley dress
November 13, 2022

Love the customization feature! It fits great! This will make a great addition to my wardrobe.

Date of experience: November 13, 2022
Indiana
1 review
1 helpful vote
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Shopping is work
November 13, 2022

I don't like to shop and shopping online is a win some/lose some experience. If you are thorough and meticulous and patient you can score some great clothes from eshakti. If not you'll be either returning or less than satisfied which is just like shopping in person.

Date of experience: November 13, 2022
North Carolina
1 review
0 helpful votes
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Great dress
November 13, 2022

I love my dress and it fits great! I really enjoyed being able to customize it and the experience was easy and fun.

Date of experience: November 13, 2022
Massachusetts
1 review
0 helpful votes
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Easy, Custom, & Quick
November 13, 2022
Updated review

I love eShakti. It's fun to play around and customize things, and I know I'll always end up with unique pieces that fit my personal preferences.

Date of experience: November 13, 2022

Love eShakti
March 21, 2022
Previous review

I love playing around on the site and coming across design and customization combos that are perfect for me. This is aa great way to incorporate slow fashion into your wardrobe.

Date of experience: March 21, 2022

Coupon code kept falling off, Amazon Pay doesn't work
March 28, 2022
Previous review

Coupon code kept falling off, Amazon Pay doesn't work.

Date of experience: February 26, 2022
New York
2 reviews
0 helpful votes
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Perfection!
November 13, 2022

Amazing! Easy to get around website. It is easy to select design options.

Date of experience: November 13, 2022
Nevada
2 reviews
0 helpful votes
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I love this site!
November 12, 2022

I have had so much success in ordering dresses from this site. I love all the options and the customization. THANK YOU!

Date of experience: November 12, 2022
Alabama
1 review
0 helpful votes
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Once again, thrilled!
November 12, 2022

I am a return customer. Every order has been a great fit. I have found my cut and style now and love the choices. Thank you for adding the ability to change fabrics in styles!

Date of experience: November 12, 2022
Canada
2 reviews
0 helpful votes
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Really impressed!
November 11, 2022

I have never received an item of clothing ordered online before with such excellent packaging and care. The dress was packed impressively with literature included, a tape measure, etc. etc. Great communication and quick.

Date of experience: November 11, 2022
Texas
1 review
0 helpful votes
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Plunge Leafy Vine jumpsuit
November 11, 2022

It was very fast and shipped early! Very satisfied with my order and the fit.

Date of experience: November 11, 2022
South Carolina
1 review
0 helpful votes
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Dupioni high-low full skirt
November 11, 2022

The skirt is exactly what I was looking for. It fits well. I'm very satisfied.

Date of experience: November 11, 2022
Georgia
1 review
0 helpful votes
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Great concept, but...
December 11, 2022

I love the concept of this store and the ability to customize clothing to match my tastes. I had high hopes for the dresses I ordered and desperately wanted to love them. But I didn't love them. I suppose they technically fit, but they did not look flattering. I will be returning both.

Date of experience: November 11, 2022
Arkansas
2 reviews
0 helpful votes
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I loved the first gorgeous green dress I ordered. I hope this one turns out as nicely as the first.

Date of experience: November 11, 2022
North Carolina
1 review
0 helpful votes
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Really happy.
November 11, 2022
Updated review

I have bought clothes three times and love the experience. International shipping takes time but is worth the wait. I love the clothes. I know my body and favorite cuts/style, so I have never returned anything. I love the options to make the clothes more personal. I get a lot of compliments on the great patterns and unique styles. Hem length varies based on style, so I buy the pants and dresses. 5 - 1 inch longer, so I can hem to my perfect length. I like the personal touch of sending a card including the workers' names with the package as it makes me thankful for the skilled workers creating clothes I love.

Date of experience: November 11, 2022

Website had issue remembering cart content when I signed...
October 20, 2022
Previous review

Website had issue remembering cart content when I signed into the system.

Date of experience: October 20, 2022
Idaho
2 reviews
1 helpful vote
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I had to find a black and white formal gown for a fundraising event, and I struck out at all of our local stores. As a last-ditch effort, I tried eShakti. I'm so glad I did. This gown came quickly and is truly lovely. I received compliments all night long. I will definitely shop eShakti again.

Date of experience: November 11, 2022
Australia
1 review
0 helpful votes
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Easy to buy and customise.
November 10, 2022

Website and transaction is very smooth. No issues with the actual supplier but I'm not 100% sure about the quality of the products.

Date of experience: November 10, 2022
Oklahoma
1 review
0 helpful votes
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Goes the extra mile
November 10, 2022

Great packaging, you can really tell it was made with care

Date of experience: November 10, 2022
Canada
1 review
0 helpful votes
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Beautiful, excellent quality!
November 10, 2022

Very happy with my experience... Would reccomand!

Beautifull Dress, fits well, exactly like the photo, excellent service.

Date of experience: November 10, 2022
Georgia
2 reviews
0 helpful votes
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Satisfied
November 10, 2022

Fast shipping. Beautiful top. This is my second order and I am thrilled to have found this company.

Date of experience: November 10, 2022