On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.
Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...
eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Love the custom design - and website showing options. All items were of good quality and as ordered.
I've ordered from eShakti twice and both times have been very pleased. The first order included a custom sized piece which came out perfectly and fits like a glove. Other items also fit great and the customization is very much appreciated as someone with specific preferences.
Love the customization feature! It fits great! This will make a great addition to my wardrobe.
I don't like to shop and shopping online is a win some/lose some experience. If you are thorough and meticulous and patient you can score some great clothes from eshakti. If not you'll be either returning or less than satisfied which is just like shopping in person.
I love my dress and it fits great! I really enjoyed being able to customize it and the experience was easy and fun.
I love eShakti. It's fun to play around and customize things, and I know I'll always end up with unique pieces that fit my personal preferences.
I love playing around on the site and coming across design and customization combos that are perfect for me. This is aa great way to incorporate slow fashion into your wardrobe.
Coupon code kept falling off, Amazon Pay doesn't work.
Amazing! Easy to get around website. It is easy to select design options.
I have had so much success in ordering dresses from this site. I love all the options and the customization. THANK YOU!
I am a return customer. Every order has been a great fit. I have found my cut and style now and love the choices. Thank you for adding the ability to change fabrics in styles!
I have never received an item of clothing ordered online before with such excellent packaging and care. The dress was packed impressively with literature included, a tape measure, etc. etc. Great communication and quick.
It was very fast and shipped early! Very satisfied with my order and the fit.
The skirt is exactly what I was looking for. It fits well. I'm very satisfied.
I love the concept of this store and the ability to customize clothing to match my tastes. I had high hopes for the dresses I ordered and desperately wanted to love them. But I didn't love them. I suppose they technically fit, but they did not look flattering. I will be returning both.
I loved the first gorgeous green dress I ordered. I hope this one turns out as nicely as the first.
I have bought clothes three times and love the experience. International shipping takes time but is worth the wait. I love the clothes. I know my body and favorite cuts/style, so I have never returned anything. I love the options to make the clothes more personal. I get a lot of compliments on the great patterns and unique styles. Hem length varies based on style, so I buy the pants and dresses. 5 - 1 inch longer, so I can hem to my perfect length. I like the personal touch of sending a card including the workers' names with the package as it makes me thankful for the skilled workers creating clothes I love.
Website had issue remembering cart content when I signed into the system.
I had to find a black and white formal gown for a fundraising event, and I struck out at all of our local stores. As a last-ditch effort, I tried eShakti. I'm so glad I did. This gown came quickly and is truly lovely. I received compliments all night long. I will definitely shop eShakti again.
Website and transaction is very smooth. No issues with the actual supplier but I'm not 100% sure about the quality of the products.
Great packaging, you can really tell it was made with care
Very happy with my experience... Would reccomand!
Beautifull Dress, fits well, exactly like the photo, excellent service.
Answer: Delight, Please order based on the eShakti sizing/measurement information. The measurements are in inches, and are body measurements. Do not go by other brand size charts. Thank you.
Answer: Sorry, Debapriya, we have stopped our India operations and there are no plans to resume the services any time soon. We will let you know if we do resume our operations in the future!
Answer: I have been ordering the standard sizes and they are true to the measurements posted. No matter what you put in your height, so the length is always spot on.
Answer: Purchase a dress that is made with the knit fabric. It is flexible and much more loose feeling than the other fabrics. If you do decide to add inches to the measurement, I recommend only adding 1-2 inches AND only add those inches where you like it loser. For example, measure your arms true to size unless you like it a bit lose. Measure your waist true to size unless that is where you like it a bit lose. But honestly, I think you will find the knit dresses to be the best if you dislike tight fitting clothing! I also am not a fan and those are the dresses I wear most often! I have bought other styles, so I have other fabrics to compare it to.
Answer: I have been ordering from eShakti for over 12 months ( something like 25 dresses). I have never had a problem. Customer Service has always been great. Quick to respond and very accomodating. Even adding a deisgn I requested to Fabric Customisation. Winning! I have only had to return 1 dress and it was easy and I got a full refund. I am in Sydney, Australia and my orders always arive in 10-14 days without fail. You can track the progress of your order online.
Answer: From my experience, In most cases the products are made in the featured color and fabric. There are some items that are offered in different colors on the site. As for the daughter, I suggest using the measurement chart and submitting it to see if it can be accomplished.
Answer: You can refer to our Brand Size chart here - http://www.eshakti.com/SizeChart.aspx Do note that we offer standard sizes from 0-36W or you can get it made as per your exact size measurements (Custom sizing). Bust). We request you to choose your size & height combination carefully from our size chart to get a perfect fit.
Answer: Yes, it will be delivered within 4 weeks. In fact, delivery timelines are 17 days, but it makes sense given unexpected customs delays we are seeing, to plan for an additional week or two.
Answer: Yolanda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.
Answer: Miranda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.