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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Eshakti?
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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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Texas
1 review
1 helpful vote
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Quality products, trustworthy site
November 23, 2022

I love that I can view various styles of the same item, and adjust the length, etc. Very easy to use, excellent communication from the company

Date of experience: November 23, 2022
Australia
1 review
1 helpful vote
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Easy site to use and the wait is not too long at all. The clothing has all been top quality.

Date of experience: November 23, 2022
Florida
1 review
1 helpful vote
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Lovely dress
November 23, 2022

Order came on time. Used custom measurements and it fit perfectly!

Date of experience: November 23, 2022
California
1 review
1 helpful vote
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It's me...not you...
November 22, 2022

Unfortunately, though the quality of the garment was just what I wanted,
It didn't fit as I hoped so I had to return it.

Date of experience: November 22, 2022
Washington
1 review
1 helpful vote
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Excellent service and produce
November 22, 2022
Updated review

Love the ease of shopping on your site. Will shop again.

Date of experience: November 22, 2022

Great service
April 18, 2022
Previous review

I have shopped with EShakti several times. Each experience has been professional. I will order again.

Date of experience: April 18, 2022
Minnesota
1 review
0 helpful votes
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Love it!
November 22, 2022

The whole experience is better than expected. The beautiful custom dress arrived very quickly. Very happy.

Date of experience: November 22, 2022
Canada
1 review
0 helpful votes
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Great quality!
November 22, 2022
Updated review

Awesome company! This is May go to company to get my dresses. They always deliver.

Date of experience: November 22, 2022

Love this company
July 20, 2022
Previous review

Love this company

Date of experience: July 20, 2022

It is always a pleasuring shopping on this site, you...
December 5, 2021
Previous review

It is always a pleasuring shopping on this site, you get good quality clothes that's affordable.

Date of experience: December 5, 2021
Louisiana
1 review
0 helpful votes
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Happy customer
November 22, 2022

I love eshakti. Thanks! I have been satisfied with ever single order I've placed with them.

Date of experience: November 22, 2022
District of Columbia
1 review
0 helpful votes
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Terrific Customer Service
November 22, 2022

So happy with my entire experience…the dress is gorgeous and beautifully made.

Date of experience: November 22, 2022
Michigan
1 review
1 helpful vote
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Beautifully made to fit!
November 22, 2022

Although a couple of the styles I ordered don't suit me, all of the items are beautifully tailored, with attention to detail. I get complements every time I wear my eShakti dresses, and my friends can hardly believe that they were custom made at such reasonable prices. Thank you!

Date of experience: November 22, 2022
Florida
1 review
0 helpful votes
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Thanks
November 22, 2022

Very good experience. Hoping the out of 7 dresses I ordered, one return should go fine without any issues. Customer service so far has been great and I am very happy with the experience.

Date of experience: November 22, 2022
Florida
1 review
0 helpful votes
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One small issue
November 22, 2022

Fit, packaging, time of delivery FIVE STARS.
I did not realize that the pattern on the slip was so noticable and can give the illusion of width at the hip.

Date of experience: November 22, 2022
Alabama
2 reviews
0 helpful votes
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I love eShakti
November 22, 2022

I enjoy my items but I recommend different fabrics versus dupiani silks for mor every day like the solid suitings. Especially for fall and winter.

Date of experience: November 22, 2022
Australia
1 review
0 helpful votes
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LOVE IT
November 22, 2022

Arrived ahead of estimated time by 5-6 days, dress is made very well and fits as expected.

Date of experience: November 22, 2022
California
1 review
0 helpful votes
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Pretty
November 21, 2022

Even though the top and the skirt with different fabric it was quite nice

Date of experience: November 21, 2022
New York
1 review
0 helpful votes
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Wonderful purchase!
November 21, 2022

I've been considering ordering from eShakti for a while and now that I have, I wish I hadn't waited so long! The dress was perfect, I've never owned anything that fits so beautifully before. The material is amazing as well. Highly recommend!

Date of experience: November 21, 2022
Massachusetts
1 review
0 helpful votes
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Not sure yet
December 21, 2022

I have not yet reached out to eshakti to help me with my order, as I have not had someone available to take a photo of me in my shirt. Thus I am not ready to write a review at this time

Date of experience: November 21, 2022
New Jersey
1 review
0 helpful votes
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Loved the top but it runs very big
November 21, 2022

Shopping and delivery were an excellent experience. The quality of the top is excellent. I ordered a size up in case it ran small and it was huge. Looking to have it remade and excited to receive a smaller size!

Date of experience: November 21, 2022
Florida
1 review
0 helpful votes
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I was trying to order 2 dresses with different measurements. It would just copy measurement which I entered first. I had to have two separate orders.

Date of experience: November 21, 2022
Illinois
1 review
1 helpful vote
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Not Super Confident
November 21, 2022

The process didn't make me feel confident despite the promises of a perfectly fitting customized dress. Some steps were confusing.

Date of experience: November 21, 2022