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eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.
Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...
eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.
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I love my purchase. Quality was wonderful, must better than I expected. Fit perfectly. I will definitely be ordering in the future.
Nothing but quality and beauty in every dress I have ordered!
I love to shop for my size from home once I give my measurements I can go back and get another dress that fits perfectly for work.
The site doesn't really work well on mobile, but it's easy enough to do my order on a desktop. Good quality dresses, and with pockets! The main downside is they're constantly changing their catalogue, so too bad if you want to replace your favorite dress a few years later once it's damaged.
Everything has been so easy. I love being able to customize my dresses and see what they will look like right away.
Very easy.to order. The quality and workmanship of the garment is excellent.
It would be very useful to have an edit function for the customization. There is bound to be a number entered wrong.
Other than that very easy, and looking forward to the final product!
Easy ordering process. I love the option to personalize style.
Your modifiable designs are lovely. The quality is excellent. I am sure that I will be buying more from you in the future.
One pair of pants was great. The other just didn't suit me as a style. Not the pants' fault.
I am extremely satisfied with the experience. The ordering was easy, the customization was, and I loved the option, too, of AfterPay so I could pay for a good quality dress in an affordable way! Thank you.
I was told my products would arrive between about the 4th of November and the 11th, but they arrived the 21st.
I was totally happy with my purchase. I hate shopping on line. But this site will see me again soon.
Really happy with my first, non-customized items. Will be buying more.
It was easy to customize and I received exactly what I ordered!
I've never ordered custom clothing other than my wedding dress. I was very impressed by the ease of using the website and customization tools. I also appreciated the excellent communication of the eShakti staff concerning questions about sizing. My dress arrived much quicker than I expected and is lovely.
I made my order. But I did not see a place to enter the discount code FREECUSTOM.
I had to be in touch with customer service, who refunded the customization fee.
I made my order. But I did not see a place to enter the discount code FREECUSTOM. I will be canceling my order if this issue cannot be resolved. I do not have the funds for this order without the discount.
Received my order in timely fashion and is very pleased with the dress.
I received the dress in a timely manner. However, after steamimg out wrinkles, it is too tight and quite disappointing.
Answer: Delight, Please order based on the eShakti sizing/measurement information. The measurements are in inches, and are body measurements. Do not go by other brand size charts. Thank you.
Answer: Sorry, Debapriya, we have stopped our India operations and there are no plans to resume the services any time soon. We will let you know if we do resume our operations in the future!
Answer: I have been ordering the standard sizes and they are true to the measurements posted. No matter what you put in your height, so the length is always spot on.
Answer: Purchase a dress that is made with the knit fabric. It is flexible and much more loose feeling than the other fabrics. If you do decide to add inches to the measurement, I recommend only adding 1-2 inches AND only add those inches where you like it loser. For example, measure your arms true to size unless you like it a bit lose. Measure your waist true to size unless that is where you like it a bit lose. But honestly, I think you will find the knit dresses to be the best if you dislike tight fitting clothing! I also am not a fan and those are the dresses I wear most often! I have bought other styles, so I have other fabrics to compare it to.
Answer: I have been ordering from eShakti for over 12 months ( something like 25 dresses). I have never had a problem. Customer Service has always been great. Quick to respond and very accomodating. Even adding a deisgn I requested to Fabric Customisation. Winning! I have only had to return 1 dress and it was easy and I got a full refund. I am in Sydney, Australia and my orders always arive in 10-14 days without fail. You can track the progress of your order online.
Answer: From my experience, In most cases the products are made in the featured color and fabric. There are some items that are offered in different colors on the site. As for the daughter, I suggest using the measurement chart and submitting it to see if it can be accomplished.
Answer: You can refer to our Brand Size chart here - http://www.eshakti.com/SizeChart.aspx Do note that we offer standard sizes from 0-36W or you can get it made as per your exact size measurements (Custom sizing). Bust). We request you to choose your size & height combination carefully from our size chart to get a perfect fit.
Answer: Yes, it will be delivered within 4 weeks. In fact, delivery timelines are 17 days, but it makes sense given unexpected customs delays we are seeing, to plan for an additional week or two.
Answer: Yolanda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.
Answer: Miranda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.