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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Eshakti?
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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
This company does not typically respond to reviews

Instant Feedback

21,838 reviews

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Minnesota
1 review
0 helpful votes
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Dig it.
November 29, 2022

I super dig the customization options, and the quality of the construction and the materials.

Date of experience: November 29, 2022
New Jersey
1 review
1 helpful vote
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Over sized fitting
December 29, 2022

The customized sizes are too oversized for the measurements provided.

Date of experience: November 29, 2022
Virginia
1 review
0 helpful votes
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Most recent order
November 28, 2022

Once again, eshakti came through. Both dresses fit like a glove (thanks to the step by step measuring directions!)and arrived on time. Thanks so much!

Date of experience: November 28, 2022
Maryland
1 review
0 helpful votes
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Sad to say
December 28, 2022
Updated review

I enjoyed the concept of personalizing the dress(es) to my personal style but thought I had ordered boat necks for both dresses, but apparently, that got lost on the journey through the ordering process. The fabric is much less substantial in weight than I expected. I ordered stock sizes not custom.

Date of experience: November 28, 2022

Love the ability to customize dresses to personal taste
November 5, 2022
Previous review

Love the ability to customize dresses to personal taste

Date of experience: November 5, 2022
South Africa
2 reviews
0 helpful votes
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Excellent customer service! I've now spoken twice to your customer service reps regarding two different orders. Both could not have been more helpful and courteous. Furthermore, the quality of your products have been superior. Thank you.

Date of experience: November 28, 2022
New Jersey
1 review
0 helpful votes
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Couldn't be happier
November 27, 2022

Clean, and organized website. Easy to navigate. Options are labeled clearly.

Date of experience: November 27, 2022
Pennsylvania
1 review
0 helpful votes
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Well made, but not flattering
November 27, 2022

The dress was so well made, but the skirt had so much girth around the hips that it wasn't flattering. I wish it would have worked out.

Date of experience: November 27, 2022
Arizona
1 review
0 helpful votes
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Overall great
November 27, 2022

Overall almost everything i ordered fit me great with the exception of one dress, waiting to hear back how i can get that adjusted

Date of experience: November 27, 2022
Washington
1 review
0 helpful votes
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I have wide shoulders, long arms and legs and clothes off the rack are nearly impossible. My shoulders take a 10 to 12 US size, my waist a size 6 to 8, and my hips are about size 8. I can be assured that the sleeves won't be too short, the shoulders too narrow or the waist too big. And it is affordable. I'm not a wealthy person.

Date of experience: November 27, 2022
Utah
1 review
0 helpful votes
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First timer
November 27, 2022

I appreciate the ability to put in my measurements, looking forward to the final garment to see the fit.

Date of experience: November 27, 2022
Georgia
1 review
0 helpful votes
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Jersey tunic
November 27, 2022

Satisfied with the product and service….
It was a pleasant experience

Date of experience: November 27, 2022
New Jersey
1 review
0 helpful votes
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Inconsistent sizes
November 27, 2022

I've always loved the clothing I get here, especially the dresses. The quality and prints are usually lovely. I ordered sizes I've always worn, and they don't fit. One of the smaller sizes is big and the bigger size too small. The shirt is wayyyy too small.

Date of experience: November 27, 2022
Canada
1 review
0 helpful votes
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Great
November 27, 2022

It was fun to customize the dresses to fit me better. Next time I will customize to my exact measurements instead of using the set sizes

Date of experience: November 27, 2022
Kentucky
2 reviews
0 helpful votes
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I would order again
November 26, 2022

It takes a little longer than most websites to get the items, but they are worth the wait! The dress I ordered is beautiful and very well made. When it was shipped, the communication was great! When the dress arrived, it was in beautiful condition. It was a positive experience ordering from eShakti and I will likely order from them again.

Date of experience: November 26, 2022
Australia
1 review
0 helpful votes
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Gorgeous!
November 26, 2022

So perfect. I felt so beautiful in my dress, big love!

Date of experience: November 26, 2022
Colorado
1 review
0 helpful votes
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Poor qualit
December 26, 2022

Poor quality and doesn't fit well. I am disappointed

Date of experience: November 26, 2022
Florida
1 review
0 helpful votes
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Fantastic first purchase
November 26, 2022

I overall enjoyed my time and experience ordering from this website. The company and quality of clothing is nothing less than immaculate and would love to shop here again.

Date of experience: November 26, 2022
Canada
1 review
0 helpful votes
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100% worth it
November 26, 2022

Beautiful finish on all the pieces in my order. I can't wait to wear my new dresses and blouses. I can't compare to anything available at the local malls.

Date of experience: November 26, 2022
Illinois
1 review
0 helpful votes
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Customization Great!
November 26, 2022

So far it's been very pleasant. Greatly appreciate the customization aspect.

Date of experience: November 26, 2022
Texas
1 review
0 helpful votes
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RitaH
November 26, 2022
Updated review

Good. Especially for an overseas organization. Will continue to order.

Date of experience: November 26, 2022

I kept trying two different credit cards and it kept...
December 3, 2022
Previous review

I kept trying two different credit cards and it kept rejecting.

Date of experience: November 3, 2022