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eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.
Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...
eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.
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Great customer service! Beautiful dress & loved the personalization of neckline & length! Thanks so much! Will order again!
Great fit. Alterations were perfect. Fast and accurate service.
My shopping experience was easy. I loved using the customization features. The clothes were perfect. Nice material and good fit!
Payment was taken instantly, but I had to make several calls in order to find out if and when my orders were received
I've purchased several items from this website, and I'm always impressed by the quality. I highly recommend this site to all of my friends.
So disappointing. The sleeves are too short by a few inches - I ordered off the rack, not custom, although I did provide my height. The pile should be facing down, not up, so the fabric appears wavy in photos. The placket gaps and droops in between each snap
The dresses are made of good fabrics, and the customization is so helpful!
Love the dress! It came very quickly and is beautiful!
Quick and easy and I love the customization feature!
It's nice to have a style and fit that I know will work for me.
I came to eShakti after too many disappointing experiences with off-the-rack; for the same price, I can get something that is actually guaranteed to fit me. I don't have to fit weird variances in sizing, and don't have to choose whether to shop for my waistline or calves.
The team always do stellar work with an excellent turnaround; I am so happy to have found them.
I clicked the button, I bought the thing, no fuss
Good work allowing auto apply of gift card!
Easy to use app; fast service; wide variety of custom modifications. I'll definitely shop here again.
I received my dress in very good time, especially as it was shipped from Singapore and am extremely happy with it! The fabric, colours and quality are all wonderful and just as pictured. The dress was true to size. I will definately order more from Shakti in the future!
Comfortable, nice color, covers baby bump. I wish the high neck customizing feature had a zipper in the back instead of keyhole button.
I've shopped here for a few years now and I always come back. You can't beat the selection, service and prices.
My dress is well made and fits perfectly. Exactly as pictured and just what I wanted.
Love the new items and natural fabrics! EShakti's designers are offering a huge selection; there generally are multiple colors available, and being able to change aspects of a garment to make it fit and flatter an individual is beyond wonderful. I now look at other garments while shopping and am disappointed that I can't make them just right for me. Beyond all of that, the prices are incredibly reasonable and items arrive very quickly, considering they are made for you and are shipped thousands of miles. EShakti is a superior garment shopping choice that comes close to bespoke clothing at a fraction of the price.
I enjoy your customization options so much that I look at other clothing now and automatically want to change it!
I really love the custom shopping options, plus the quality of the clothing seems good. I had some fit issues, but I will be contacting eShakti to resolve those. As long as that goes well, I will buy from them again!
Easy and just what I wanted. I will definitely order again!
Answer: Delight, Please order based on the eShakti sizing/measurement information. The measurements are in inches, and are body measurements. Do not go by other brand size charts. Thank you.
Answer: Sorry, Debapriya, we have stopped our India operations and there are no plans to resume the services any time soon. We will let you know if we do resume our operations in the future!
Answer: I have been ordering the standard sizes and they are true to the measurements posted. No matter what you put in your height, so the length is always spot on.
Answer: Purchase a dress that is made with the knit fabric. It is flexible and much more loose feeling than the other fabrics. If you do decide to add inches to the measurement, I recommend only adding 1-2 inches AND only add those inches where you like it loser. For example, measure your arms true to size unless you like it a bit lose. Measure your waist true to size unless that is where you like it a bit lose. But honestly, I think you will find the knit dresses to be the best if you dislike tight fitting clothing! I also am not a fan and those are the dresses I wear most often! I have bought other styles, so I have other fabrics to compare it to.
Answer: I have been ordering from eShakti for over 12 months ( something like 25 dresses). I have never had a problem. Customer Service has always been great. Quick to respond and very accomodating. Even adding a deisgn I requested to Fabric Customisation. Winning! I have only had to return 1 dress and it was easy and I got a full refund. I am in Sydney, Australia and my orders always arive in 10-14 days without fail. You can track the progress of your order online.
Answer: From my experience, In most cases the products are made in the featured color and fabric. There are some items that are offered in different colors on the site. As for the daughter, I suggest using the measurement chart and submitting it to see if it can be accomplished.
Answer: You can refer to our Brand Size chart here - http://www.eshakti.com/SizeChart.aspx Do note that we offer standard sizes from 0-36W or you can get it made as per your exact size measurements (Custom sizing). Bust). We request you to choose your size & height combination carefully from our size chart to get a perfect fit.
Answer: Yes, it will be delivered within 4 weeks. In fact, delivery timelines are 17 days, but it makes sense given unexpected customs delays we are seeing, to plan for an additional week or two.
Answer: Yolanda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.
Answer: Miranda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.