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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Eshakti?
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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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Canada
1 review
0 helpful votes
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Thank you
November 30, 2022

I love ordering from eShakti. Beautiful dresses, that fit well, and arrive quickly.

Date of experience: November 30, 2022
Kansas
1 review
0 helpful votes
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Beautiful dress! Luv it!
November 30, 2022

Great customer service! Beautiful dress & loved the personalization of neckline & length! Thanks so much! Will order again!

Date of experience: November 30, 2022
California
1 review
0 helpful votes
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Great quality.
November 30, 2022

Great fit. Alterations were perfect. Fast and accurate service.

Date of experience: November 30, 2022
Oklahoma
1 review
0 helpful votes
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Easy, Personal, & Fun
November 30, 2022

My shopping experience was easy. I loved using the customization features. The clothes were perfect. Nice material and good fit!

Date of experience: November 30, 2022
Virginia
2 reviews
0 helpful votes
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Need more employees
December 30, 2022

Payment was taken instantly, but I had to make several calls in order to find out if and when my orders were received

Date of experience: November 30, 2022
Illinois
1 review
0 helpful votes
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EShakti Makes Everything So Easy
November 30, 2022

I've purchased several items from this website, and I'm always impressed by the quality. I highly recommend this site to all of my friends.

Date of experience: November 30, 2022
Georgia
1 review
0 helpful votes
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So disappointing. The sleeves are too short by a few inches - I ordered off the rack, not custom, although I did provide my height. The pile should be facing down, not up, so the fabric appears wavy in photos. The placket gaps and droops in between each snap

Date of experience: November 30, 2022

Quick and easy
November 8, 2022
Previous review

Quick and easy

Date of experience: November 8, 2022
Rhode Island
1 review
0 helpful votes
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Overall great experience
November 30, 2022

The dresses are made of good fabrics, and the customization is so helpful!

Date of experience: November 30, 2022
Georgia
1 review
0 helpful votes
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Great experience
November 30, 2022

Love the dress! It came very quickly and is beautiful!

Date of experience: November 30, 2022
Canada
3 reviews
0 helpful votes
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New to Shakti
November 30, 2022

Quick and easy and I love the customization feature!

Date of experience: November 30, 2022
Ohio
1 review
0 helpful votes
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I will do this again!
November 30, 2022

It's nice to have a style and fit that I know will work for me.

Date of experience: November 30, 2022
Australia
1 review
0 helpful votes
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Low fuss, always reliable
November 30, 2022
Updated review

I came to eShakti after too many disappointing experiences with off-the-rack; for the same price, I can get something that is actually guaranteed to fit me. I don't have to fit weird variances in sizing, and don't have to choose whether to shop for my waistline or calves.
The team always do stellar work with an excellent turnaround; I am so happy to have found them.

Date of experience: November 30, 2022

I clicked the button, I bought the thing, no fuss
March 28, 2022
Previous review

I clicked the button, I bought the thing, no fuss

Date of experience: March 28, 2022

Good work allowing auto apply of gift card!
January 16, 2022
Previous review

Good work allowing auto apply of gift card!

Date of experience: January 16, 2022
Canada
1 review
0 helpful votes
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Fast service
November 30, 2022

Easy to use app; fast service; wide variety of custom modifications. I'll definitely shop here again.

Date of experience: November 30, 2022
Australia
1 review
0 helpful votes
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Love this dress!
November 29, 2022

I received my dress in very good time, especially as it was shipped from Singapore and am extremely happy with it! The fabric, colours and quality are all wonderful and just as pictured. The dress was true to size. I will definately order more from Shakti in the future!

Date of experience: November 29, 2022
New York
1 review
0 helpful votes
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Customization experience
November 29, 2022

Comfortable, nice color, covers baby bump. I wish the high neck customizing feature had a zipper in the back instead of keyhole button.

Date of experience: November 29, 2022
Texas
1 review
0 helpful votes
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Good place to shop
November 29, 2022

I've shopped here for a few years now and I always come back. You can't beat the selection, service and prices.

Date of experience: November 29, 2022
Washington
1 review
0 helpful votes
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Just as expected!
November 29, 2022

My dress is well made and fits perfectly. Exactly as pictured and just what I wanted.

Date of experience: November 29, 2022
Arizona
1 review
0 helpful votes
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Love the new items and natural fabrics! EShakti's designers are offering a huge selection; there generally are multiple colors available, and being able to change aspects of a garment to make it fit and flatter an individual is beyond wonderful. I now look at other garments while shopping and am disappointed that I can't make them just right for me. Beyond all of that, the prices are incredibly reasonable and items arrive very quickly, considering they are made for you and are shipped thousands of miles. EShakti is a superior garment shopping choice that comes close to bespoke clothing at a fraction of the price.

Date of experience: November 29, 2022

I enjoy your customization options so much that I look...
November 7, 2022
Previous review

I enjoy your customization options so much that I look at other clothing now and automatically want to change it!

Date of experience: November 7, 2022
Indiana
1 review
0 helpful votes
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Love the Custom Shopping Experience
November 29, 2022

I really love the custom shopping options, plus the quality of the clothing seems good. I had some fit issues, but I will be contacting eShakti to resolve those. As long as that goes well, I will buy from them again!

Date of experience: November 29, 2022
Florida
1 review
0 helpful votes
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Outstanding!
November 29, 2022

Easy and just what I wanted. I will definitely order again!

Date of experience: November 29, 2022