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eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.
Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...
eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.
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I have a great experience with you they follow up with the guest even after the pitchase. Always the dize is match.
I'm typically hesitant to shop online but I was blown away by the quality and how well it fits me. Genuinely my favorite dress now
Thank you for the gorgeous colors and high quality of your dresses. I receive them faster than seems possible.
This is the start of a beautiful friendship. I will definitely order from here again.
I ordered 4 dresses, same size, but 2 of them were perfect and 2 of the others were too long n too large. I am yet to have the experience of receiving a refund.
Sometimes there almost too much to look at, but that's a good problem to have.
Effortless online experience. Nice to have access to well made clothes that fit individual body shapes and sizes.
The quality and designs are a lot better than those you find at the mall. Will definitely shop again.
It was a good experience and overall I like the dresses
First time I'm ordering from this site. I'm doing so as a gift. I'll let you know how it goes when she receives it.
This fit perfectly with the custom measurements for my under 5 foot girl. It has a VERY deep plunging neckline so getting the sleeves to be modest was in vain.she can wear an undershirt but it was created beautifully.
Flattering. Thick stretchy material. Comfortable. Perfect for my busy mom lifestyle that is not frumpy
So impressed. Have referred you to many friends and colleagues.
I received the item on time. The fitting and cut of the dress was excellent. Fabric is very good. I am very happy with the purchase. I highly recommend and would definitely shop here again.
It was fast, easy, and user friendly. I was a little hesitant at first to order from eShakti but this is my second order and not my last. I really appreciate the custom fitting and it's worth every penny.
They have such a wide variety of fabrics and styles that are easy to adjust based on body type and preference. Being able to see what my outfit will look like once completed is a must.
Beautiful dress. Love the material, but the buttons are too difficult to button and unbutton.
I am super excited with my new dresses. Looking forward to wearing them for Christmas. Thank you eShakti for a beautiful finish to my garments, your work is truly appreciated.
Answer: Delight, Please order based on the eShakti sizing/measurement information. The measurements are in inches, and are body measurements. Do not go by other brand size charts. Thank you.
Answer: Sorry, Debapriya, we have stopped our India operations and there are no plans to resume the services any time soon. We will let you know if we do resume our operations in the future!
Answer: I have been ordering the standard sizes and they are true to the measurements posted. No matter what you put in your height, so the length is always spot on.
Answer: Purchase a dress that is made with the knit fabric. It is flexible and much more loose feeling than the other fabrics. If you do decide to add inches to the measurement, I recommend only adding 1-2 inches AND only add those inches where you like it loser. For example, measure your arms true to size unless you like it a bit lose. Measure your waist true to size unless that is where you like it a bit lose. But honestly, I think you will find the knit dresses to be the best if you dislike tight fitting clothing! I also am not a fan and those are the dresses I wear most often! I have bought other styles, so I have other fabrics to compare it to.
Answer: I have been ordering from eShakti for over 12 months ( something like 25 dresses). I have never had a problem. Customer Service has always been great. Quick to respond and very accomodating. Even adding a deisgn I requested to Fabric Customisation. Winning! I have only had to return 1 dress and it was easy and I got a full refund. I am in Sydney, Australia and my orders always arive in 10-14 days without fail. You can track the progress of your order online.
Answer: From my experience, In most cases the products are made in the featured color and fabric. There are some items that are offered in different colors on the site. As for the daughter, I suggest using the measurement chart and submitting it to see if it can be accomplished.
Answer: You can refer to our Brand Size chart here - http://www.eshakti.com/SizeChart.aspx Do note that we offer standard sizes from 0-36W or you can get it made as per your exact size measurements (Custom sizing). Bust). We request you to choose your size & height combination carefully from our size chart to get a perfect fit.
Answer: Yes, it will be delivered within 4 weeks. In fact, delivery timelines are 17 days, but it makes sense given unexpected customs delays we are seeing, to plan for an additional week or two.
Answer: Yolanda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.
Answer: Miranda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.