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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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Florida
1 review
0 helpful votes
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The best!
December 20, 2022

The best website for dress! Love my dresses and will order again!

Date of experience: December 20, 2022
Australia
1 review
0 helpful votes
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Great quality great prices
December 20, 2022

EShakti's clothes are made to fit and flatter. The quality is outstanding and the prices are so affordable.

Date of experience: December 20, 2022
Vermont
1 review
0 helpful votes
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Fun fashion find on the web
December 20, 2022

I was very impressed with the communication about the customizations I requested. Most items arrived in the timeframe expected. The package opened like a gift. All items carefully folded with tissue, unlike the balled up, plastic wrapped things that have been sent by other retailers. I was impressed by the quality of the fabrics and construction.

Unfortunately, I will probably be sending a couple items back, not because there is anything "wrong" with them. I chose items that were not flattering to my figure. If I had tried them on in a store I would not have purchased them. Overall I think this purchase was a fun fashion find.

I am still waiting on an update on one last item. I am unsure what the delay up is. There were no customizations. I will be following up on this when I make my return.

Date of experience: December 20, 2022
Illinois
1 review
0 helpful votes
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First eShakti Order
December 20, 2022

A coworker had told me about eShakti a few years ago, but this is my first order. I could not be more thrilled with the ease of ordering and the luxury of it being customized to me!

Date of experience: December 20, 2022
Louisiana
1 review
0 helpful votes
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Awesome site!
December 20, 2022

The dresses were perfect! Love how they are made to order

Date of experience: December 20, 2022
Colorado
1 review
0 helpful votes
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Love
December 20, 2022

Over the years I've been slowly filling my closet with nothing but eshakti products!

Date of experience: December 20, 2022
North Carolina
1 review
0 helpful votes
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Beautiful dresses
December 20, 2022

Easy shopping and customization. Delivery was quick!

Date of experience: December 20, 2022
Canada
1 review
0 helpful votes
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Happy
December 19, 2022

Fast Delivery
Quality is worth for the money.
As we like

Date of experience: December 19, 2022
New Jersey
1 review
0 helpful votes
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Glad I'm a Customer
December 19, 2022

I've ordered a few times now and everything always arrives on time. It's good quality and holds up even after heavy wear.

Date of experience: December 19, 2022
Virginia
1 review
4 helpful votes
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Did not arrive in time for our trip
January 18, 2023

I chose these two dresses to wear on a cruise to Mexico. I placed this order knowing it would take at least two weeks for delivery. The order confirmation email indicated it would be delivered by 12/8. The package did not arrive until 12/10 in the afternoon. We had to depart earlier that morning for our flight, so I did not get to take these dresses for the occasion for which they were purchased. I do not expect to be able to wear them again for at least several months if not longer. They are definitely tropical style dresses. I am very sad about this experience. I should have received a notice that the product was going to be delivered later than indicated in the email so I could cancel the order or lower my expectations.

Date of experience: December 19, 2022
Florida
1 review
0 helpful votes
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I love everything just what I ask for
December 19, 2022

Okay trying to Learn how to do it this is my first time

Date of experience: December 19, 2022
Texas
1 review
0 helpful votes
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Impressed
December 19, 2022

I was skeptical of the quality of the dresses given how affordable they were. I was so pleasantly surprised. After I received my first order I went back and ordered three more items!

Date of experience: December 19, 2022
Iowa
1 review
0 helpful votes
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The first of many
December 19, 2022

This is my first shopping with eShakti, and I'm not disappointed. I think it'll take another go or two to hone the experience, given my unusual shape, but I look forward to future purchases.

Date of experience: December 19, 2022
Australia
1 review
0 helpful votes
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Satisfied customer
December 19, 2022

It is such a relief to be able to adjust the garments to suit my figure and style Preference.

Date of experience: December 19, 2022
Connecticut
1 review
0 helpful votes
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Easy Peasy
December 18, 2022

It is very easy to order online using this site. It makes it nice for those of us that are not a match for traditional sizing.
Now that we have received the clothing we ordered, I can say that everything is lovely and fits just as promised.

Date of experience: December 18, 2022
Washington
1 review
1 helpful vote
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Customizable and With Pockets!
December 18, 2022

All of the clothing I've ordered has looked amazing and are very reasonably priced. Especially for many of the embroidered pieces, the quality I received at the given price was shocking (in a good way!). The selection is very broad and there's a good variety of options to choose from. I've had good success with the customization options (I've primarily made the dresses longer and added long sleeves). And the dresses and skirts have pockets by default, what more is there to say?

Date of experience: December 18, 2022
Canada
2 reviews
0 helpful votes
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Pleased
December 18, 2022

I received a $10 coupon for my feedback but it was not accepted at the checkout

Date of experience: December 18, 2022
Pennsylvania
1 review
0 helpful votes
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Good Job!
December 18, 2022

Overall it was a good experience for the value. Love the items purchased. I will make the adjustments where needed. Thank you.

Date of experience: December 18, 2022
Texas
1 review
0 helpful votes
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Love the dress
December 18, 2022

I love the fit of this dress. It can be worn with heels or boots. Beautiful fit!

Date of experience: December 18, 2022
California
1 review
0 helpful votes
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The art of custom service has returned!
December 17, 2022

The company aims to please, no problems at all. It was a pleasant experience.

Date of experience: December 17, 2022