From the business
eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.
Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.
Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.
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Eshakti Reviews Summary
eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I had a hard time finding a dress I had seen before and I am a mix of sizes so customization sold me!
I had a hard time finding a dress I had seen before
This dress is just the latest in a lovely array of things I've gotten from eShakti and as per usual, the fit is perfect, the color is even better than I expected and ordering was a breeze! Delivery was fairly quickand I just couldn't be happier!
My experience overall has been great the multiple times I have ordered from e Shakti. My dresses hold up well and are in all good quality. I have needed to return a few items, they have made the process easy but as notified on the website and the letter sent with the items it takes on the longer side to receive your gift certificate, but not passed the length of time indicated, I'm not sure on a refund as I am always interested in purchasing new items.
Great service from start to finish. Thank you
The remade dress fits perfectly. I will be back again!
Good. Customer service very helpful. They listen and make corrections where needed.
Great. Ordered previous dress and the remake was a perfect fit. Please keep the same measurements. Thank you.
I asked for an unchanged and received an emsil back saying they could do that. I really appreciated the email. Unfortunately though, even though the dress had a lower waist as I had requested, the fabric was so uncomfortable due to being very cheap non-breathable polyester that I will never wear it.
NO
I already gave a review above. 50 character requirement for submission? Really? I don't work for you. If I order from you again, don't expect any additional time and effort from me for reviews.
I have ordered several dresses from this company and have been very happy with the quality and of course the ability to customize! There is good followup with orders too.
I will be sending a return on pants that don't work for me and am sure it will go as smoothly as the ordering.
I love both shirts I ordered, and they fit perfectly, thank you.
Amazing dress… A+ on fabric, stitching, quality and the overall shipping experience!
I am happy that you had a sale. The customization and shipping is so expensive and your sale was affordable.
I have a gift coupon and credit and it would not let me apply it.
EShakti always provides exactly what I need for dress sizes and their selection is wonderful.
Must buy for unique, cute and modest stylish dresses.
I have bought two dresses now from eShatki and one of them was from a few years ago, that I still wear. It has lasted and is still beautiful. Thank you!
I don't usually fit standard dress sizes, so it has been a blessing to find eShakti and have dresses made that actually fit me! I also really appreciate the option of modifying the neckline, sleeve length and hem length. I'm in a job where I have to stand, sit on stools, squat, bend over, etc and yet still look nice, so I need that flexibility of neckline, length and sleeve length to find dresses for work. Thank you eShakti!
Great, easy. Great sale prices on quality items. Always great products and services
I absolutely love eShakti, but this time I am pretty disappointed. First, I tried to apply a coupon code that didn't work and I was charged full price. When I asked them about it three times, they finally responded and instead of refunding me, they just gave me another coupon code to use in the future. I ordered two dresses a month ago and just barely got one of them, but the other one hasn't come yet. Customer service has been pretty unresponsive, and I don't know where my other dress is. I can't track it on the eShakti website anymore because it says the order has been delivered. I'm really sad about it because that was my birthday/Christmas gift and I haven't been able to wear it yet. So I love the products--the dress that did come is perfect--but I have been pretty frustrated with the customer service this time.
You are very slow on responding. I asked for my dresses to be there by the 20th. You said no. I asked for you to send me the two that were clearly ready. No response. It took several tries from a nice customer service rep to finally get my dresses. Still didn't get the geo print. Asked for it to be cancelled if easier. Was it done? Will I get a full credit? The world may never know...on the plus side liked the two I got! Although the pleated one was a bit too big to be a 14.
The customization options are perfect and they were very accommodating with my special request for the neckline in the back of the dress. The material used was great quality and the fit! The fit of this dress was magic!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members