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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.

Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
This company does not typically respond to reviews

Instant Feedback

21,838 reviews
California
1 review
0 helpful votes
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Good company!
January 8, 2023

This is my third dress from eShakti. Quality products, attention to detail, well-packaged

Date of experience: January 8, 2023
Singapore
1 review
1 helpful vote
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Worth the wait!
January 8, 2023

So happy with my purchases. Designs are so wearable and the customization offer is wonderful!

Date of experience: January 8, 2023
Germany
1 review
0 helpful votes
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Absolutely beautiful
January 7, 2023
Updated review

I ordered 2 dresses and I love them both! They fit perfectly!
I changed the hem length in one of them and switched fabrics in the other. Both are stunning. The construction is top and I love the attention to detail, like POCKETS and little attachments at the shoulders for slipping bra straps. Can't wait to wear the floor long one to my friends wedding

Date of experience: January 7, 2023

I love this shop and my new beautiful dress! It took quite a while to be delivered (3-4 weeks), but that is largely due to me living in germany. I was able to track the order once it was out, which was very nice! The jersey knit of my dress is very nice and heavy, which speaks for good quality. I´ve gotten quite a few compliments already :) 10/10 would order again, and will soon!

Date of experience: November 25, 2018
Massachusetts
1 review
0 helpful votes
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Love eShakti
January 7, 2023

All of the items I've ordered from eShakti have been high quality fabric and construction, and I expect them to last many years. The clothes I've bought are comfortable, flattering, and versatile, and I always appreciate the touches they add that make them so much easier to wear - bra strap keeps, extra hidden buttons at the bust, spare buttons and snaps sewn to a seam instead of in a bag that I lose immediately, and of course pockets on everything. I've pretty much exclusively bought my clothes from eShakti lately because they always seem to have exactly what I want.

Date of experience: January 7, 2023
France
1 review
0 helpful votes
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Des vêtements à ma mesure
January 7, 2023

J'aime beaucoup l'idée d'adapter les vêtements à notre stature.
Mais il faut parfois remettre nos mesures alors que je les avais déjà enregistrées.

Date of experience: January 7, 2023
Florida
1 review
0 helpful votes
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Happy
January 7, 2023

Easy to order, fast shipping and delivery, great product, excellent customer service

Date of experience: January 7, 2023
Australia
1 review
0 helpful votes
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Easy as 1, 2, 3...
January 7, 2023

You can personalise some of the clothes by changing the sleeve, neckline, length to make them just for 'you'.
This is what makes clothes from eShakti so unique.
The prices are quite reasonable too.

Date of experience: January 7, 2023
Massachusetts
2 reviews
1 helpful vote
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Need larger size.
January 6, 2023
Updated review

As always it was very easy to order from eShakti. Unfortunately for asize 16 the shoulders are "short" and the arms are tight.

Date of experience: January 6, 2023

It was easy and quick!
December 12, 2022
Previous review

It was easy and quick!

Date of experience: December 12, 2022

Pretty easy
May 7, 2022
Previous review

Pretty easy. I am hopeful that I will love what I ordered.

Date of experience: May 7, 2022
Minnesota
1 review
0 helpful votes
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Great warm-weather vacation outfits
January 6, 2023

I'm excited to bring these to SE Asia for a vacation - should be lovely and breezy in the humid and hot climate!

Date of experience: January 6, 2023
Oklahoma
1 review
0 helpful votes
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Easy Order
January 6, 2023

Uncomplicated ordering choices. Updates sent timely. Shipping date was as promised.

Date of experience: January 6, 2023
Texas
1 review
0 helpful votes
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E-Shakti: Worth It
January 6, 2023

There are many online clothing retailers. Some are fraudulent, some deliver differently than advertised, and some are very low quality. E-Shakti is none of those. Beautiful, quality clothing at a reasonable price and easily modifed through their easy to follow web site is a clear winner. Following all of that, you get exceptional customer service and a commitment to customer satisfaction. Nothing better.

Date of experience: January 6, 2023
Wisconsin
1 review
0 helpful votes
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Well Done
January 6, 2023

Easy to shop. Standard size fits me very well. Thank you.

Date of experience: January 6, 2023
New York
1 review
0 helpful votes
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Better than expected
January 6, 2023

Easy to order and better than expected. Will order again

Date of experience: January 6, 2023
Connecticut
1 review
0 helpful votes
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Perfect experience as always
January 6, 2023

I have ordered several items from eShakti, and as always they have delivered a quality product that meets all my needs and expectations. Well-made clothing that fits perfectly and has POCKETS! I love that I can change design elements like the neckline and sleeves to suit my style, and the new feature of changing the fabric is exciting.

Date of experience: January 6, 2023
New Zealand
1 review
2 helpful votes
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I can't seem to update the previous review so here is a new one. I received the garments a month later than promised. EShakti eventually did respond to one of my emails, ten days after I sent it (within 48 hours is what is promised).

The garments were well sewn, the fabric was fine, but everything is unwearable. I did custom measurement with some help and double checked those measurements. For the garments I received, the shoulder and bust sizes were made to measurement but the waist sizes were 3 inches larger, meaning not only do pants and dresses not fit, the shirts have a triangle shape (see first photo). The pants were ordered as shorter but go to the floor (see photo). I ordered blouses with wrist length sleeves but they are three quarter length. One business shirt I ordered to be above hip length, but it came as belly button length (see photo). I had a belly chuckle at that one!

Reading other reviews, getting a refund is uncertain. Returns are not free from where I live so I could spend $30-$50 on shipping to never see any money back. I would take a punt if there was any hope of timely communication with eShakti, but experience tells me it is a brick wall of a company.

Advice to eShakti:
1. If you can't meet promised turn around times, don't promise them. If garments take 4-5 weeks to make before dispatching them, just say that. If emails take 10 days to reply to, don't say it will take 48 hours. That is a better company story than being the company that doesn't deliver. If you break promises, you lose trust and customers. If a customer knows you will take two months to deliver they can plan around it - hey, it is custom clothing after all.

2. Get a second person to check measurements. Clearly, for whatever reason, my garment maker got the wrong waist measurement stuck in their head. Getting a second person to measure the first garment made would have prevented the next four garments being made with the same wrong waist measurement. They also got a few other things wrong too - we all make mistakes, but this tells me that there was no secondary oversight of the product. So I don't blame the sewer, I blame the system that doesn't support them to get it right.

Advice to potential customers:
1. EShakti requires some extra effort as a shopper, but as things currently are, I don't think it is worth that effort.
2. If you are determined to go ahead and try, only buy one or two things.
3. Go in with the expectation that it is a lottery and you may be throwing your money away.
4. If you do order and have problems, do not expect timely response times.

Date of experience: January 5, 2023
Illinois
1 review
0 helpful votes
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Good
January 5, 2023

It was good. I was happy with my product. Nothing else to say.

Date of experience: January 5, 2023
Massachusetts
1 review
1 helpful vote
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It was fine
February 4, 2023

Everything was fine except for having to shorten the dress myself to get it the length I wanted.

Date of experience: January 5, 2023
Ohio
1 review
0 helpful votes
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Great service!
January 4, 2023

Great experience, clothes arrived just as they were pictured and on time. I am more than happy with the experience.

Date of experience: January 4, 2023
California
1 review
0 helpful votes
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Awesome
January 3, 2023

Ordered several times and haven't had a problem! Thanks

Date of experience: January 3, 2023
New Hampshire
2 reviews
0 helpful votes
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Love!
January 3, 2023

The fit was perfect and I am very happy with this purchase.

Date of experience: January 3, 2023