eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.
Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.
Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.
eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.
This summary is generated by AI, based on text from customer reviews
This is my third dress from eShakti. Quality products, attention to detail, well-packaged
So happy with my purchases. Designs are so wearable and the customization offer is wonderful!
I ordered 2 dresses and I love them both! They fit perfectly!
I changed the hem length in one of them and switched fabrics in the other. Both are stunning. The construction is top and I love the attention to detail, like POCKETS and little attachments at the shoulders for slipping bra straps. Can't wait to wear the floor long one to my friends wedding
I love this shop and my new beautiful dress! It took quite a while to be delivered (3-4 weeks), but that is largely due to me living in germany. I was able to track the order once it was out, which was very nice! The jersey knit of my dress is very nice and heavy, which speaks for good quality. I´ve gotten quite a few compliments already :) 10/10 would order again, and will soon!
All of the items I've ordered from eShakti have been high quality fabric and construction, and I expect them to last many years. The clothes I've bought are comfortable, flattering, and versatile, and I always appreciate the touches they add that make them so much easier to wear - bra strap keeps, extra hidden buttons at the bust, spare buttons and snaps sewn to a seam instead of in a bag that I lose immediately, and of course pockets on everything. I've pretty much exclusively bought my clothes from eShakti lately because they always seem to have exactly what I want.
J'aime beaucoup l'idée d'adapter les vêtements à notre stature.
Mais il faut parfois remettre nos mesures alors que je les avais déjà enregistrées.
You can personalise some of the clothes by changing the sleeve, neckline, length to make them just for 'you'.
This is what makes clothes from eShakti so unique.
The prices are quite reasonable too.
As always it was very easy to order from eShakti. Unfortunately for asize 16 the shoulders are "short" and the arms are tight.
I'm excited to bring these to SE Asia for a vacation - should be lovely and breezy in the humid and hot climate!
Uncomplicated ordering choices. Updates sent timely. Shipping date was as promised.
There are many online clothing retailers. Some are fraudulent, some deliver differently than advertised, and some are very low quality. E-Shakti is none of those. Beautiful, quality clothing at a reasonable price and easily modifed through their easy to follow web site is a clear winner. Following all of that, you get exceptional customer service and a commitment to customer satisfaction. Nothing better.
Easy to shop. Standard size fits me very well. Thank you.
Easy to order and better than expected. Will order again
I have ordered several items from eShakti, and as always they have delivered a quality product that meets all my needs and expectations. Well-made clothing that fits perfectly and has POCKETS! I love that I can change design elements like the neckline and sleeves to suit my style, and the new feature of changing the fabric is exciting.
I can't seem to update the previous review so here is a new one. I received the garments a month later than promised. EShakti eventually did respond to one of my emails, ten days after I sent it (within 48 hours is what is promised).
The garments were well sewn, the fabric was fine, but everything is unwearable. I did custom measurement with some help and double checked those measurements. For the garments I received, the shoulder and bust sizes were made to measurement but the waist sizes were 3 inches larger, meaning not only do pants and dresses not fit, the shirts have a triangle shape (see first photo). The pants were ordered as shorter but go to the floor (see photo). I ordered blouses with wrist length sleeves but they are three quarter length. One business shirt I ordered to be above hip length, but it came as belly button length (see photo). I had a belly chuckle at that one!
Reading other reviews, getting a refund is uncertain. Returns are not free from where I live so I could spend $30-$50 on shipping to never see any money back. I would take a punt if there was any hope of timely communication with eShakti, but experience tells me it is a brick wall of a company.
Advice to eShakti:
1. If you can't meet promised turn around times, don't promise them. If garments take 4-5 weeks to make before dispatching them, just say that. If emails take 10 days to reply to, don't say it will take 48 hours. That is a better company story than being the company that doesn't deliver. If you break promises, you lose trust and customers. If a customer knows you will take two months to deliver they can plan around it - hey, it is custom clothing after all.
2. Get a second person to check measurements. Clearly, for whatever reason, my garment maker got the wrong waist measurement stuck in their head. Getting a second person to measure the first garment made would have prevented the next four garments being made with the same wrong waist measurement. They also got a few other things wrong too - we all make mistakes, but this tells me that there was no secondary oversight of the product. So I don't blame the sewer, I blame the system that doesn't support them to get it right.
Advice to potential customers:
1. EShakti requires some extra effort as a shopper, but as things currently are, I don't think it is worth that effort.
2. If you are determined to go ahead and try, only buy one or two things.
3. Go in with the expectation that it is a lottery and you may be throwing your money away.
4. If you do order and have problems, do not expect timely response times.
Everything was fine except for having to shorten the dress myself to get it the length I wanted.
Great experience, clothes arrived just as they were pictured and on time. I am more than happy with the experience.
Ordered several times and haven't had a problem! Thanks
Answer: Delight, Please order based on the eShakti sizing/measurement information. The measurements are in inches, and are body measurements. Do not go by other brand size charts. Thank you.
Answer: Sorry, Debapriya, we have stopped our India operations and there are no plans to resume the services any time soon. We will let you know if we do resume our operations in the future!
Answer: I have been ordering the standard sizes and they are true to the measurements posted. No matter what you put in your height, so the length is always spot on.
Answer: Purchase a dress that is made with the knit fabric. It is flexible and much more loose feeling than the other fabrics. If you do decide to add inches to the measurement, I recommend only adding 1-2 inches AND only add those inches where you like it loser. For example, measure your arms true to size unless you like it a bit lose. Measure your waist true to size unless that is where you like it a bit lose. But honestly, I think you will find the knit dresses to be the best if you dislike tight fitting clothing! I also am not a fan and those are the dresses I wear most often! I have bought other styles, so I have other fabrics to compare it to.
Answer: I have been ordering from eShakti for over 12 months ( something like 25 dresses). I have never had a problem. Customer Service has always been great. Quick to respond and very accomodating. Even adding a deisgn I requested to Fabric Customisation. Winning! I have only had to return 1 dress and it was easy and I got a full refund. I am in Sydney, Australia and my orders always arive in 10-14 days without fail. You can track the progress of your order online.
Answer: From my experience, In most cases the products are made in the featured color and fabric. There are some items that are offered in different colors on the site. As for the daughter, I suggest using the measurement chart and submitting it to see if it can be accomplished.
Answer: You can refer to our Brand Size chart here - http://www.eshakti.com/SizeChart.aspx Do note that we offer standard sizes from 0-36W or you can get it made as per your exact size measurements (Custom sizing). Bust). We request you to choose your size & height combination carefully from our size chart to get a perfect fit.
Answer: Yes, it will be delivered within 4 weeks. In fact, delivery timelines are 17 days, but it makes sense given unexpected customs delays we are seeing, to plan for an additional week or two.
Answer: Yolanda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.
Answer: Miranda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.