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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.

Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews
Texas
1 review
0 helpful votes
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So happy with my order!
January 22, 2023

I ordered four custom pieces. They arrived in a very timely manner and were packaged very well. Two fit perfectly and two were a little too large. I simply contacted customer service and submitted pictures of me wearing the garments. They remade the two items and sent them to me with no additional charge and asked that I return the other with the enclosed return label. Easy peasy and they fit like a glove!

Date of experience: January 22, 2023
Canada
1 review
0 helpful votes
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I like the options to chose neckline and length as well as custom measurements. This is great for dresses and skirts to wear to church that are modest and not too revealing. I told friends at church about it and they liked the dress.

Date of experience: January 21, 2023
Alabama
1 review
0 helpful votes
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Great Service
January 20, 2023

I've been shopping with eShakti for years. No problems at all. Returns are easy.

Date of experience: January 20, 2023
Louisiana
1 review
0 helpful votes
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I love everything I have bought from eShakti. Only once have I sent something back that was unflattering and I received a prompt credit. All items are packed like gifts with minimal plastic. I love the special touch of a card with the names of those who made my clothes. The clothes are extremely well made with details like hook and eye closures and snaps to hold a neckline to bra straps. Hanging straps are ribbon not plastic. Having an unconventional body shape I always shop at eShakti because I know the clothes are going to fit well, make me feel beautiful and last! I keep my clothes a long time and everything I have from here has stood up well.

Date of experience: January 20, 2023
Canada
1 review
0 helpful votes
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Custom fit garment, great quality and fast delivery! They promise to make it right if it doesn't work for you!

Date of experience: January 20, 2023
Australia
1 review
0 helpful votes
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Dress
January 18, 2023

Received my order as per expected timeline advised on the confirmation email. Thank you so much. I'm happy with my purchase.

Date of experience: January 18, 2023
Connecticut
1 review
0 helpful votes
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I am yet to receive two of the dresses but the two that were ready, I arranged to have sent and they have been so impressive with the service. I even had the two first dresses of the ordered delivered to my vacation address. Amazing quality dresses & exceptional services

Date of experience: January 18, 2023
Washington
1 review
0 helpful votes
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I had amazing experienced buying dresses from eshakti. Easy to order and so many options.

Date of experience: January 18, 2023
California
1 review
0 helpful votes
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Arrived promptly
January 18, 2023

The arrival was prompt and brought to the door and gave it to me. It was appreciated due to heavy rainfall

Date of experience: January 18, 2023
Wisconsin
1 review
0 helpful votes
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Great experience
January 18, 2023

This is the second time I've made a purchase through eShakti. I love being able to customize the dresses. I've been impressed with the quality, price, and fast shipping. Customer service is also great. Very pleased and will recommend to my friends!

Date of experience: January 18, 2023
Michigan
1 review
0 helpful votes
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Easy
January 17, 2023

Great experience with eShakti. They make it so easy. Thank you

Date of experience: January 17, 2023
Canada
1 review
0 helpful votes
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The ordering process was excellent as well as the ability to customize. I also found the dresses fit me perfectly, however, the fabric is really not great. It wrinkles very easily, even if it is steamed/ironed before wearing, it wrinkled after being seated at my desk for a couple of hours.

Date of experience: January 17, 2023
Massachusetts
1 review
0 helpful votes
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One of my favorite places to shop
January 17, 2023

I love shopping at eShakti - the dresses are lovely and well made, and I like the flexibility of choosing a standard size or customizing the sizing to fit me perfectly. The fabric of all the dresses I've ordered have been good quality, and I like that they make each dress to order so there isn't a huge waste of materials. In a world where fast fashion has become the norm, eShakti is a welcome relief from the craziness of clothes manufacturing. I hope their workers are really treated with kindness and dignity because they do a phenomenal job.

Date of experience: January 17, 2023
Australia
1 review
0 helpful votes
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Perfect
January 16, 2023

Love. Love love. Love eshakti, perfect fabric great fit fast. Shipping

Date of experience: January 16, 2023
New York
1 review
0 helpful votes
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I really like this company, you can tell they take pride in there work and care about the customer liking the results. So far I've only had positive interactions. Will definitely buy from them again

Date of experience: January 16, 2023
Pennsylvania
1 review
0 helpful votes
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Exciting Breakthough in Clothing
January 16, 2023

I love the jeans so much. Taking the time to understand how the materials work will improve the quality of results over time.

Date of experience: January 16, 2023
Australia
1 review
0 helpful votes
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Very happy customer
January 14, 2023

Extremely happy with my overall experience, the site is so easy to use.

Date of experience: January 14, 2023
Oregon
1 review
0 helpful votes
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Good experience
January 14, 2023

I had a good experience with this site. It was very quick and easy.

Date of experience: January 14, 2023
California
1 review
0 helpful votes
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Arrived quickly
January 14, 2023

This is my second order and I am very satisfied. I will require one remake from this order of five items.

Date of experience: January 14, 2023
Illinois
1 review
0 helpful votes
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Mostly good
January 14, 2023

The fit of the poplin skirt is smaller than other garments I've bought from you. It's really snug. I'll probably alter it myself instead of sending it back so I can wear the skirt for more than a couple hours at a time!

Date of experience: January 14, 2023