eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.
Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.
Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.
eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.
This summary is generated by AI, based on text from customer reviews
Love everything! Everything fits great and looks great I'm very excited about wearing them.
At this point I only get clothes at eshakti, everything else is too small somewhere, while still managing to drown me elsewhere. It lets me show proportionally smaller waist. I've been shopping here for over ten years and it's done wonders for my self confidence to have clothes that look right on my body!
Being able to change the neckline, sleeve length and skirt length and then SEE what that looks like is amazing! I wish I'd seen the customized sizing area before I placed my order (I'm not a perfect size anything so it would have been good to provide exact measurements), but I received my dress and it fits very nicely and the quality is fabulous. LOVE having a formal dress, made for me, WITH POCKETS!
It's Always a pleasure shopping from Eshakti. It's good quality and they are very helpful.
Excited for my dresses. So many choices ans variations!
Really fun to be able to modify the dresses. I'm on the short side, so I never want a dress to go past my knees. I would normally pass up dresses if they're midi length, but I can just fix that on eShakti. I also have a large bust, and it's amazing to be able to enter my measurements and get something that fits like a glove.
I love it and the standard size 12 I ordered fits well. I have already decided which event I will wear it to!
Ordered it in a floor length in black dupioni for a black tie wedding. It fits perfectly and is beautifully made! And pockets!
Excellent ordering process; & the shipment arrived pretty quick.
I absolutely love your styles and the ability to customize the design is brilliant!
How do I return the dress? The dress does not fit it is to big~
I skeptical about ordering but I was very pleased with the outcome!
It was fast and easy. Once I received the tracking information it was a matter of days I received my beautiful dress wonderfully packaged
I've always Ben pleased with my orders. They fit my dimensions exactly and are of high quality materials.
The Good: They've remade a dress for me twice at no additional charge. I have at least 10 items from them that I absolutely love, and maybe 5-10 more that I at least like. For the most part, I find their work to be high quality. The cotton poplin fabrics are my favorites, and the crepe and georgettes are nice when they have a lot of variation in color and tone. I like the chambray and corduroy, too. And the jeans!
The neutral: Options visualized don't always match the actual garment you receive. A sleeve cuff may show four buttons, but actually have two, for example. The fit is different from item to item, too. Low hip length in one top might be several inches shorter or longer depending on the top. An order with multiple items can be held up if one item in the order cannot be completed for some reason. Their regular v necks are quite a bit wider than a "normal" v neck. I've had multiple things I bought altered because they weren't quite what I was expecting, but after minor alterations they were perfect.
The bad: An order canceled a day after it was made took three phone calls, six weeks, and a chargeback through my bank to be refunded. Each time I called they said they'd do it within 1-3 business days, but they never did. Some pre-shrunk fabrics shrink significantly, most notably the chambray. Sometimes you receive odd fitting things or puckered seams. One dress I ordered had sleeve cuffs that were two inches smaller than the measurement I'd given for my arm. Other items have been ridiculously large. Communication is hit or miss. You might get an answer, and you might not. I have a dress ordered since 12/11/22 that hasn't been made yet, but I've already received two more recent orders. They often advertise things that are not possible on check-out, like $6.95 to customize a top, but at check out the charge is $14.95 instead. When I've written to clarify or request an adjustment, I've never gotten a response.
KEEP VERY GOOD RECORDS. I'm pretty sure I haven't been refunded for at least 1-2 items I've returned, but I never bothered keeping track until recently because I never worried about it. After the chargeback through my bank, I have no idea what to think about this company.They are absolutely wonderful some of the time, and absolutely horrible at other times. Honestly, I'll probably keep ordering. The good clothes I've gotten are worth the hassles I've experienced and the money I've spent & lost. My heart wants to give them five stars, but my brain just can't.
I needed a black gown for a masquerade murder mystery dinner. My character, the black swan. This dress fit the bill perfectly with the ruffled shoulders, they look like bird feathers (not real feathers). I couldn't be more excited about the sizing (I'm a short girl), the customer service and the delivery - SHOUT OUT to fedex, they delivered from India a day early. I will definitely order again.
It was an easy process to customize a prom gown. The fabric is gorgeous and the delivery was timely.
Thank you!
I wanted an Asian-inspired top to wear as a Disneybound to Galaxy's Edge. This fit the bill. I bought my size without any adjustments, and it fit just right.
Thank you for the cool designs. Hate leaving reviews! Don't force it.
Answer: Delight, Please order based on the eShakti sizing/measurement information. The measurements are in inches, and are body measurements. Do not go by other brand size charts. Thank you.
Answer: Sorry, Debapriya, we have stopped our India operations and there are no plans to resume the services any time soon. We will let you know if we do resume our operations in the future!
Answer: I have been ordering the standard sizes and they are true to the measurements posted. No matter what you put in your height, so the length is always spot on.
Answer: Purchase a dress that is made with the knit fabric. It is flexible and much more loose feeling than the other fabrics. If you do decide to add inches to the measurement, I recommend only adding 1-2 inches AND only add those inches where you like it loser. For example, measure your arms true to size unless you like it a bit lose. Measure your waist true to size unless that is where you like it a bit lose. But honestly, I think you will find the knit dresses to be the best if you dislike tight fitting clothing! I also am not a fan and those are the dresses I wear most often! I have bought other styles, so I have other fabrics to compare it to.
Answer: I have been ordering from eShakti for over 12 months ( something like 25 dresses). I have never had a problem. Customer Service has always been great. Quick to respond and very accomodating. Even adding a deisgn I requested to Fabric Customisation. Winning! I have only had to return 1 dress and it was easy and I got a full refund. I am in Sydney, Australia and my orders always arive in 10-14 days without fail. You can track the progress of your order online.
Answer: From my experience, In most cases the products are made in the featured color and fabric. There are some items that are offered in different colors on the site. As for the daughter, I suggest using the measurement chart and submitting it to see if it can be accomplished.
Answer: You can refer to our Brand Size chart here - http://www.eshakti.com/SizeChart.aspx Do note that we offer standard sizes from 0-36W or you can get it made as per your exact size measurements (Custom sizing). Bust). We request you to choose your size & height combination carefully from our size chart to get a perfect fit.
Answer: Yes, it will be delivered within 4 weeks. In fact, delivery timelines are 17 days, but it makes sense given unexpected customs delays we are seeing, to plan for an additional week or two.
Answer: Yolanda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.
Answer: Miranda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.