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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.

Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
This company does not typically respond to reviews

Instant Feedback

21,838 reviews
Pennsylvania
1 review
0 helpful votes
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Love everything!
January 31, 2023

Love everything! Everything fits great and looks great I'm very excited about wearing them.

Date of experience: January 31, 2023
California
1 review
0 helpful votes
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Godsend for hourglass figure!
January 31, 2023

At this point I only get clothes at eshakti, everything else is too small somewhere, while still managing to drown me elsewhere. It lets me show proportionally smaller waist. I've been shopping here for over ten years and it's done wonders for my self confidence to have clothes that look right on my body!

Date of experience: January 31, 2023
Pennsylvania
2 reviews
0 helpful votes
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Exactly what I asked for!
January 31, 2023

Being able to change the neckline, sleeve length and skirt length and then SEE what that looks like is amazing! I wish I'd seen the customized sizing area before I placed my order (I'm not a perfect size anything so it would have been good to provide exact measurements), but I received my dress and it fits very nicely and the quality is fabulous. LOVE having a formal dress, made for me, WITH POCKETS!

Date of experience: January 31, 2023
NL
1 review
0 helpful votes
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Always a pleasure!
January 31, 2023
Updated review

It's Always a pleasure shopping from Eshakti. It's good quality and they are very helpful.

Date of experience: January 31, 2023

Excited for my dresses
April 11, 2022
Previous review

Excited for my dresses. So many choices ans variations!

Date of experience: April 11, 2022
Indiana
1 review
0 helpful votes
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Really fun to be able to modify the dresses. I'm on the short side, so I never want a dress to go past my knees. I would normally pass up dresses if they're midi length, but I can just fix that on eShakti. I also have a large bust, and it's amazing to be able to enter my measurements and get something that fits like a glove.

Date of experience: January 31, 2023
Canada
1 review
0 helpful votes
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Cotton jersey hoodie tiered dress
January 30, 2023

I love it and the standard size 12 I ordered fits well. I have already decided which event I will wear it to!

Date of experience: January 30, 2023
Illinois
1 review
0 helpful votes
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Beautiful!
January 29, 2023

Ordered it in a floor length in black dupioni for a black tie wedding. It fits perfectly and is beautifully made! And pockets!

Date of experience: January 29, 2023
GB
1 review
0 helpful votes
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Easy ordering process.
January 29, 2023

Excellent ordering process; & the shipment arrived pretty quick.

Date of experience: January 29, 2023
Ohio
1 review
0 helpful votes
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I absolutely love your styles and the ability to customize the design is brilliant!

Date of experience: January 29, 2023
New York
1 review
3 helpful votes
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Need to return
February 28, 2023

How do I return the dress? The dress does not fit it is to big~

Date of experience: January 29, 2023
Illinois
1 review
0 helpful votes
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First purchase from eShakti!
January 29, 2023

I skeptical about ordering but I was very pleased with the outcome!

Date of experience: January 29, 2023
Louisiana
1 review
0 helpful votes
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Exactly!
January 29, 2023

Exactly what I ordered. Very good quality and well made.

Date of experience: January 29, 2023
California
1 review
0 helpful votes
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Beautiful dress
January 28, 2023

It was fast and easy. Once I received the tracking information it was a matter of days I received my beautiful dress wonderfully packaged

Date of experience: January 28, 2023
Utah
1 review
0 helpful votes
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Please see the feedback below, which covers several things.

Date of experience: January 28, 2023
New York
1 review
0 helpful votes
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Barron8933
January 28, 2023

I've always Ben pleased with my orders. They fit my dimensions exactly and are of high quality materials.

Date of experience: January 28, 2023
California
4 reviews
39 helpful votes
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The Good: They've remade a dress for me twice at no additional charge. I have at least 10 items from them that I absolutely love, and maybe 5-10 more that I at least like. For the most part, I find their work to be high quality. The cotton poplin fabrics are my favorites, and the crepe and georgettes are nice when they have a lot of variation in color and tone. I like the chambray and corduroy, too. And the jeans!

The neutral: Options visualized don't always match the actual garment you receive. A sleeve cuff may show four buttons, but actually have two, for example. The fit is different from item to item, too. Low hip length in one top might be several inches shorter or longer depending on the top. An order with multiple items can be held up if one item in the order cannot be completed for some reason. Their regular v necks are quite a bit wider than a "normal" v neck. I've had multiple things I bought altered because they weren't quite what I was expecting, but after minor alterations they were perfect.

The bad: An order canceled a day after it was made took three phone calls, six weeks, and a chargeback through my bank to be refunded. Each time I called they said they'd do it within 1-3 business days, but they never did. Some pre-shrunk fabrics shrink significantly, most notably the chambray. Sometimes you receive odd fitting things or puckered seams. One dress I ordered had sleeve cuffs that were two inches smaller than the measurement I'd given for my arm. Other items have been ridiculously large. Communication is hit or miss. You might get an answer, and you might not. I have a dress ordered since 12/11/22 that hasn't been made yet, but I've already received two more recent orders. They often advertise things that are not possible on check-out, like $6.95 to customize a top, but at check out the charge is $14.95 instead. When I've written to clarify or request an adjustment, I've never gotten a response.

KEEP VERY GOOD RECORDS. I'm pretty sure I haven't been refunded for at least 1-2 items I've returned, but I never bothered keeping track until recently because I never worried about it. After the chargeback through my bank, I have no idea what to think about this company.They are absolutely wonderful some of the time, and absolutely horrible at other times. Honestly, I'll probably keep ordering. The good clothes I've gotten are worth the hassles I've experienced and the money I've spent & lost. My heart wants to give them five stars, but my brain just can't.

Date of experience: January 27, 2023
Mississippi
1 review
1 helpful vote
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Understated Elegance
January 27, 2023

I needed a black gown for a masquerade murder mystery dinner. My character, the black swan. This dress fit the bill perfectly with the ruffled shoulders, they look like bird feathers (not real feathers). I couldn't be more excited about the sizing (I'm a short girl), the customer service and the delivery - SHOUT OUT to fedex, they delivered from India a day early. I will definitely order again.

Date of experience: January 27, 2023
Virginia
1 review
0 helpful votes
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Gorgeous
January 27, 2023

It was an easy process to customize a prom gown. The fabric is gorgeous and the delivery was timely.
Thank you!

Date of experience: January 27, 2023
Colorado
1 review
0 helpful votes
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Good fit
January 26, 2023

I wanted an Asian-inspired top to wear as a Disneybound to Galaxy's Edge. This fit the bill. I bought my size without any adjustments, and it fit just right.

Date of experience: January 26, 2023
California
1 review
0 helpful votes
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Smooth
January 26, 2023

Thank you for the cool designs. Hate leaving reviews! Don't force it.

Date of experience: January 26, 2023