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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.

Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews
Virginia
1 review
0 helpful votes
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You've got yourself a new customer!
February 15, 2023

I love my items, I'm so thrilled, and I'm def ordering again!

Date of experience: February 15, 2023
New York
1 review
0 helpful votes
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It's too big the neckline
February 15, 2023

My order was presented nicely except that the sleeves are too big and huge neckline. I wont be able to use it at all.

Date of experience: February 15, 2023
Israel
1 review
1 helpful vote
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Dress came quickly
February 15, 2023
Updated review

Dress is very nice however would have been much easier had you offered delivery to israel directly

Date of experience: February 15, 2023

Why dont you deliver to israel?
February 14, 2023
Previous review

Why dont you deliver to israel?

Date of experience: January 15, 2023
California
1 review
1 helpful vote
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Happy
February 13, 2023

Very professional business. I was a little worried when my dresses did not arrive on the last date of the time frame given. I sent out an email and very quickly was given a call back and an email. Specifics were given to me and my dress arrived 3 days later. Very happy with Eshakti.

Date of experience: February 13, 2023
Pennsylvania
2 reviews
1 helpful vote
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I've ordered from them twice and both times they gave me a delivery date at about 2 weeks from the order date which for a custom piece seemed fast. Both times they missed the delivery date by over a month, I feel like they just give you a 2 week turn around time in order to entice you into ordering, however if they were just honest about the fact that it'd take closer to 2 or 3 months to arrive I'd probably still order the dresses but I'd calibrate my expectations for their arrival and also not bank on them getting here in time for any events before that time frame. I can't comment on the quality or accuracy of the custom dresses at the moment as I'm 8 months pregnant and my measurements are pretty wonky at the moment, I probably will try them again after the baby and once I get back into shape.

Date of experience: February 13, 2023
Australia
1 review
0 helpful votes
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Superb quality
February 13, 2023

Definitely worth the wait on shipping; the garments are gorgeous and I really value the fit guarantee - as a fat woman all the way in Australia it can be risky to buy clothes online! But eshakti are great quality and so easy to work with.

Date of experience: February 13, 2023
Maryland
1 review
0 helpful votes
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First time - success!
February 12, 2023

Thought it seemed too good to be true but it really is great clothes/service.

Date of experience: February 12, 2023
New York
1 review
0 helpful votes
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Always as I pictured.
February 12, 2023

This is y second purchase. Excellent in all aspects!

Date of experience: February 12, 2023
New York
1 review
0 helpful votes
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Love!
February 12, 2023

I loved this dress. It's easy to dress up or down depending on how you style it. The embroidery is beautiful and is very comfortable. I started to do a custom sizing but it seemed too complicated so ended up ordering a regular size.

Date of experience: February 12, 2023
Idaho
1 review
0 helpful votes
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Nice quality dresses
February 11, 2023

I have ordered many dresses from eshakti, and every single one of them are made with care. The quality of these dresses rival any designer dresses off the rack... I love the ability to customize almost any dress to suit your own tastes. I know that any dress I order from eShakti will fit me perfectly.

Date of experience: February 11, 2023
Japan
1 review
0 helpful votes
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Great
February 11, 2023

The ordering process was straightforward and easily understandable. My only criticism is that it'd be nice if the measurements could be input in centimeters, not exclusively inches. It was kind of tedious converting my every single measurement before I could put it in. But that was honestly a minor inconvenience.

Date of experience: February 11, 2023
California
1 review
0 helpful votes
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Customizable apparel is the way-to-go
February 11, 2023

The ordering process is easy. They have a large selection, though items are out of stock a lot recently.

Date of experience: February 11, 2023
Washington
1 review
0 helpful votes
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Happy to get customised dresses!
February 10, 2023

Happy with the purchase, will buy more from here. So glad I can get a customized length, sleeves and neck design.

Date of experience: February 10, 2023
Maryland
1 review
0 helpful votes
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Love eshakti
February 10, 2023

I've been so pleased with every aspect of my shopping experience.

Date of experience: February 10, 2023
New York
1 review
1 helpful vote
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Beautiful in person
February 10, 2023

Bought this for my nephew's wedding. It's a very lovely dress in person as is online.

Date of experience: February 10, 2023
Texas
1 review
17 helpful votes
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NO DRESS NO REFUND
March 11, 2023

I never received my dress I purchased and I never received my refund. This company is a SCAM. Do not trust them and do not give them business. Their customer service starts out good but then months later, there is NOTHING. No product, no money. DO NOT GIVE ESHAKTI YOUR BUSINESS.

Date of experience: February 9, 2023
Massachusetts
1 review
1 helpful vote
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Multiple item review
February 9, 2023

Some items were a miss for me, but overall I still absolutely love this company! I am still waiting for one item to be delivered.

Date of experience: February 9, 2023
California
1 review
1 helpful vote
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Amazing service!
February 9, 2023

Had a made to measure dress ordered, they email me back to verify some of my measurements as I have an unusual body shape. From time of order to receiving the dress just under a month. Quality craftsmanship and fabric. Nothing special but can't beat the price!

Date of experience: February 9, 2023
Massachusetts
1 review
1 helpful vote
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Made it my way
February 9, 2023

It's great to be able to customize details like adding pockets, changing the hem length (for those of us not wearing heels) and even the collar style of a top. Everything is to order.

Date of experience: February 9, 2023
Utah
2 reviews
16 helpful votes
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No way to reach customer service
March 10, 2023

I ordered two dresses from eShakti on January 11,2023 with an expected delivery date of January 30,2023. Currently as of today February 8,2023 my order has not even been processed but the money has been charged to my credit card. Calling customer service (they will not answer, but will only allow you to leave a message) and emailing multiple times have not resulted in any communication from them. As a side note, I ordered from them in October 2021 and did not have a problem whatsoever with that order. I would love to know what is going on this time.

Date of experience: February 8, 2023