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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.

Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
This company does not typically respond to reviews

Instant Feedback

21,838 reviews
California
1 review
0 helpful votes
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Will definitely be back
February 22, 2023

This was my second order from eshakti and I will definitely be back. I took advantage of the customization both times. None of my outfits has been a perfect fit, but for what I paid, I have been happy.

Date of experience: February 22, 2023
Georgia
1 review
10 helpful votes
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Would not buy from again.
March 24, 2023
Updated review

The clothes are cute and well made. However, i tried to reach customer service for three weeks and no one would answer back through email or the phone. It's been a nightmare. I would not buy from this site again.

Date of experience: February 22, 2023

It was great
January 24, 2023
Previous review

It was great. Love the plus size selection

Date of experience: January 24, 2023
Maryland
2 reviews
0 helpful votes
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Pretty Dress
February 21, 2023

My first time ordering from eShakti. I found the ordering experience very easy and I liked being able to select from so many options. The dress fits well and is a pretty color. Planning to wear it in the Summer.

Date of experience: February 21, 2023
Illinois
1 review
0 helpful votes
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Great Company
February 21, 2023

Ordered the dress with my measurements, and got it back in about 2.5 weeks.

Date of experience: February 21, 2023
Georgia
1 review
9 helpful votes
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Crooks!
March 23, 2023

I placed an order back in January and haven't received it nor have I gotten ANY response to my inquiries about when to expect my order! TERRIBLE, non existent customer service!

Date of experience: February 20, 2023
Pennsylvania
1 review
5 helpful votes
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Swimming in it
March 22, 2023

I took measurements and everything, and this dress is HUGE on me. I am returning it.

Date of experience: February 20, 2023
California
2 reviews
1 helpful vote
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Favorite Dresses!
February 20, 2023

These dresses and skirts are made out of high quality materials that last and look good! They have all been comfortable, beautiful, flattering (though you do need to know which styles look good with your body shape), and well-priced for the quality and customization. Having nice dresses and skirts with usable pockets instantly makes these my favorite thing in my closet!

Date of experience: February 20, 2023
North Carolina
1 review
0 helpful votes
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Alluring
February 20, 2023

It was simple to follow the measurements instructions and order. It also was delivered quicker than expected. Love the dress and process!

Date of experience: February 20, 2023
New York
1 review
0 helpful votes
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Good
February 20, 2023

The dress looks nice and the material feels good. I like it.

Date of experience: February 20, 2023
GB
1 review
9 helpful votes
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Good product, but unreachable customer service
March 22, 2023

I have ordered from eshakti before and been thrilled with the product. But I placed an order January 24th and it hasn't shipped. I have reached out to customer service several times, I received an automated response that someone will be in touch, but no one ever gets in touch. I am just sending emails into the void. Really disappointed because the dresses I have ordered from them before have been good quality and well fitting.

Date of experience: February 20, 2023
Minnesota
1 review
0 helpful votes
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Timeless Quality pieces
February 19, 2023

I've ordered a few pieces from Eshakti over the years, and I've never been sorry. The summer dresses I ordered I'm still wearing years later; the tops are going to be staples until I wear them out and have to order more.

Date of experience: February 19, 2023
GB
1 review
0 helpful votes
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Good
February 19, 2023

Generally great tho my first dresses were much too long - make sure to give them #s for height!

Date of experience: February 19, 2023
Texas
1 review
0 helpful votes
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Exceeded expectations
February 18, 2023

I was skeptical but wanted to give it a try. I was pleasantly surprised at the experience, the quality of the dress, and the service along the way. Highly recommend and have already told people about it.

Date of experience: February 18, 2023
Washington
3 reviews
1 helpful vote
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I have not yet gotten the stretch, black velvet dress...

Date of experience: February 18, 2023
Vermont
1 review
0 helpful votes
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Nice dress
February 18, 2023

Good experience overall. Prompt shipping as item in size requested was in stock. Found the dress I wanted rather quickly.

Date of experience: February 18, 2023
Texas
1 review
5 helpful votes
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I have happily purchased many garments from eShakti and they are among the go-tos in my closet. However, I ordered two garments in January and have waited over a month and have not received either piece. I checked the status of my order and they have both been at the same place (one has been in packing and shipping for three weeks and the other in cutting and stiching). I reached out to customer service via the *******@eshakti.com email and received a confirmation a week and a half ago. I understand that sometimes there are problems but to not be able to speak with someone to resolve the issue is a major concern. I would rather have the garments than cancel the order but if I can't resolve the issue I will have no other choice.

Date of experience: February 17, 2023
Florida
1 review
0 helpful votes
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Excellent product
February 18, 2023

The dress I bought is very flattering. Great workmanship. I love it. Looking forward to purchasing more dresses and skirts.

Date of experience: February 17, 2023
North Carolina
1 review
0 helpful votes
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Best custom-fit experience.
February 16, 2023

EShakti provides the most attentive and high-quality clothes shopping experience I have found online to date, with rates that are very affordable considering that each item is sewn to order rather than off-the-rack. An excellent business model and excellent results. I am very pleased.

Date of experience: February 16, 2023
Massachusetts
1 review
0 helpful votes
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Happy customer
February 16, 2023

I am so pleased with my dress, It fits perfectly to the measurements I provided, and the workmanship is high quality. I am 5'-1" tall, usually a US size 12 petite. It is becoming more difficult to find the petite size range, and impossible for dressy clothing. I know that I can order clothes from eShakti with my measurements, and they will fit properly and I won't have to have my local tailor alter them. I really enjoy being able to customize my garment styling, too.

Date of experience: February 16, 2023
New York
1 review
0 helpful votes
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Items
February 15, 2023

I had easy time shopping site. I have purchased several things from company and everything was to my satisfaction.

Date of experience: February 15, 2023