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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.

Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews
Texas
1 review
0 helpful votes
Follow Rhonda C.
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I originally ordered a jumpsuit and it was too small in the arms and chest area. Customer service assisted me promptly with return, refund and gift card. I re-ordered a maxi dress and I am totally in love with the quality, style and on time delivery. The customization is great as it gives you the feeling of having a personal tailor. I am satisfied and will share with others.

Date of experience: May 15, 2018
Utah
1 review
1 helpful vote
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I have always had a hard time finding clothes that fit and that I like, so being able to customize each garment and change the length, sleeve, collar, etc... is just so wonderful!

Date of experience: May 15, 2018
Washington
1 review
0 helpful votes
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So many clothing manufacturers make clothes that expect women (as young as 8 years old) to meet an idealized body shape and eShakti offers clothing made to measure for bodies as they are. I introduced eShakti to my 8 year old daughter so she could experience clothing that actually fits her. This is huge for developing self-image. Her dress is beautiful and she feels great it in.

Date of experience: May 15, 2018
New Jersey
1 review
3 helpful votes
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To return a defective dress is taking forever. Very bad service. Between the time you purchase and it get delivered, returned around 6 weeks+. I bought 4 dresses from them before and i think this will be my last time.

Date of experience: May 14, 2018
Tennessee
1 review
0 helpful votes
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I wish there was a 10 star rating for this company! The pieces I have received from this company has gone way beyond any expectation I had. Shipping was as stated, the clothing is beyond! Every item feels like it was perfectly designed for me. I believe eShakti tops any plus size retailer currently in business. I will continue to purchase clothing here and have recommended to all my friend, family. EXCELLENT, PHENOMENAL, CREATIVE, SPECTACULAR!

Date of experience: May 11, 2018
Arkansas
1 review
0 helpful votes
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I'm in love!
May 11, 2018

I've ordered three times from them, and everything I have received has been absolutely perfect! Fabric, fit, cost... everything is spot on! Love, love, love!

Date of experience: May 9, 2018
Australia
1 review
0 helpful votes
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I ordered my1st eshakti dress in November and now have a great selection that I wear to work each day.
Ive found the style that suits my body shape best and I get so many compliments of the different dresses, quality, style, fit and of course POCKETS!

Thank you for getting me out of my boring corporate drab routine and back to loving my work attire again.

Date of experience: May 8, 2018
Pennsylvania
1 review
0 helpful votes
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I couldn't be more pleased with my purchase from Eshakti! Beautiful dresses, excellent quality fabrics and craftsmanship and amazing turnaround time.

Date of experience: May 6, 2018
Netherlands
1 review
0 helpful votes
Follow Robyn M.
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I have used this business for the last year, and purchased about 5 customised dresses. I usually make my own dresses because I am never 100% satisfied with what styles/material is out there. EShakti has an amazing range at affordable prices for the quality and workmanship. You can customise to fit your body shape, style preferences. I may be obsessed.

Date of experience: May 6, 2018
Texas
1 review
0 helpful votes
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LOVE it!
May 6, 2018

I needed to find a wedding dress and I knew it would have to be custom made as I am very tall. I saw the ad for eShakti and went looking and found a dress that was just perfect. I was still crossing my fingers though, as you just never quite know what you are going to get. The dress arrived and I put it on and it is perfect! I couldn't be more pleased! My life is so busy this summer that I knew I wouldn't get a dress made so this just made my life so much easier!

Date of experience: May 5, 2018
Texas
1 review
0 helpful votes
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I love my dress!
May 4, 2018

I bought my dress because I am in a play where I needed a dress with a 1940's vibe. I found the perfect dress, and it fits perfectly. The dress is so gorgeous that it will find a place in my wardrobe rotation even after the play. I love it!

Date of experience: May 3, 2018
Texas
1 review
0 helpful votes
Follow Lisa M.
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A friend who always has great dresses recommended eShakti to me. I couldn't believe there could be a website with not only so much selection but so much choice. The prices, as well, are incredible, considering what you are allowed to do, and the clothing is very well constructed with good fabric. These are skilled people working here.

I've always been picky about my necklines, sleeve lengths, and hemlines, and eShakti lets you choose from a wide range exactly what you want. It is such a personal shopping experience! It's like going to a real tailor online. You can submit your personal measurements, which I recommend, or you can order standardized sizes, which also works well. The returns process is easy and hassle-free, too.

Oh, and did I mention, that real, individual people work here? I was so thrilled about a dress recently (it really is amazing) that I replied to their delivery confirmation thanking them for it. They responded back very kindly that they were glad I was so happy with their work.

A while back I went to another clothing website, found something I liked, and thought, "I think I'll lower the hem and change the neckline"then realized I couldn'tso I left. I have become so luxuriously spoiled to eShakti that now I don't have much interest shopping anywhere else.

The clothes are from casual to work to evening, and even black tie. You could literally build an entire woman's wardrobe from this websiteand it would be beautifully custom and perfectly fitted. Enjoy!

Date of experience: May 2, 2018
Hawaii
1 review
0 helpful votes
Follow Debbie H.
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I've been a customer of yours for sometime now and I am pleased to say that your dresses are by far my favorite ones that I own in my entire closet. I appreciate the customization because girls like me don't really fit into the cookie cutter global standard of small, medium, large sizes. Thank you so much for offering this service and always adding new looks to your collection. I am ALWAYS tempted to purchase something from your website because you have so many awesome things, and so many styles and patterns to satisfy every girl's dreams :)

Date of experience: May 2, 2018
Michigan
1 review
0 helpful votes
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Amazing!
May 1, 2018

It is hard to buy clothes from online websites, especially dresses. But one of my friends has bought so many dresses from this site and recommended it so strongly that I took the dive. I am so impressed! There are so many more selections than I get in store and I know it will fit my perfectly.

Date of experience: April 29, 2018
Illinois
1 review
0 helpful votes
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My Absolute Favorite
April 29, 2018

Finally, I can receive clothing that fits my unusual figure. I feel so pretty in all of the dresses I received from eShakti. Even when I had one small complaint about a certain neckline of an item, they worked with me and actually helped me correct the problem so the dress is now perfect. I won't shop anywhere else.

Date of experience: April 27, 2018
South Carolina
1 review
0 helpful votes
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I love this site!
April 27, 2018

I have ordered twice from eShakti now and both times have exceeded my expectations. The products are beautiful, distinct, and high quality. The little details impress me so much. The roomy pockets, the quality hemlines, the bra strap holders, they are all wonderful. I just got a button down shirt dress and discovered a hidden button on the bust to keep it from gapping. Brilliant! Why can't all clothing manufacturers make clothes like they do?

Date of experience: April 26, 2018
California
1 review
1 helpful vote
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I love that this company offers customizable sizing as my body is slightly disproportionate. I also like that they have the option to customize the sleeves, neck and length of the dress, because I can design it to fit my body the way I like... after all, some necklines look better on me than others. Honestly, every single person I passed by today, complimented the dress... it was insane. I'd also like to point out the quality of the fabric. I was expecting it to be itchy, thin and cheap, but on the contrary, it was soft, supple and of great quality.

The only negative I have is that the shipping took a few days longer than I was initially told, but the dress was so amazing that I didn't mind that one bit. It was well worth the wait.

Date of experience: April 23, 2018
Canada
1 review
0 helpful votes
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I LOVE my new dress!
April 23, 2018

I just received my eShakti dress and it's perfect! The fit is great and I can't wait to wear it! The fabric is beautiful (soft and stretchy and not too thin) and the dress is very well made. It arrived about 10 days after I ordered it.
I am thrilled with the company and I will be ordering more dresses!

Date of experience: April 23, 2018
California
3 reviews
12 helpful votes
Follow Veronica M.
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I love, love, LOVE this dress! I got a custom-made dress with a different neck pattern for an upcoming wedding, and it was BEAUTIFUL! I have a very classic-hourglass figure, and most modern clothing does not fit me. EShakti made my dress with my exact measurements, and for the first time ever, I have clothing that does not make me look fat or "lumpy". Please thank your workers for creating such a beautiful dress and for making your customers very happy. I can't thank you all enough!

Date of experience: April 20, 2018
Alabama
1 review
0 helpful votes
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Perfect formal dress
April 19, 2018

I was super pleased to get my dress more than a week earlier than my requested date. I was nervous because it was shipping overseas, but it got here in plenty of time for me to make sure it fit- that was another concern. I had given them my exact measurements and it fits exactly! Its not too thick, so I won't be sweaty but it is made well with a waistband seam. Don't worry, just buy their clothes. Just be sure to be accurate when you send your measurements- it is important.

Date of experience: April 18, 2018