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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.

Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews
New Jersey
1 review
0 helpful votes
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A FOREVER CUSTOMER
August 8, 2018

I have been a customer for some time now but there was a particular issue I recently had. I ordered 3 dresses at one time. 2 out of the 3 were done but they didn't want to send just 2. Well I expressed my concerns to them about and they sent the finished product in a timely fashion. THE DRESS WAS A HIT! Thank you once again

Date of experience: August 8, 2018
Illinois
1 review
0 helpful votes
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AWESOME!
August 6, 2018

Fit great, craftsmanship is unbelievable and beyond any expectations! Loved everything about eShakti!

Date of experience: August 5, 2018
New Hampshire
1 review
0 helpful votes
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I ordered a dress for a wedding from eShakti. I had it custom made to my measurements and I am amazed at how well the dress fit. There was a slight delay in shipping, which the company notified me of in plenty of time. They were able to expedite the shipping and get me the dress well before the wedding. I will happily order from them again and have recommended the company to so many friends.

Date of experience: August 2, 2018
New York
2 reviews
0 helpful votes
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Pleasantly Surprised!
August 1, 2018

I've never had anything I've ordered online fit me so perfectly! I'm 5'3" so it's difficult to find dresses/skirts that aren't too long. I put my Eshakti skirt on as soon as it arrived and it fit so perfectly. The construction of the garment is top quality and the fabric isn't too heavy or too light. The only down side is the fact that they went past their 14-17 day timeline but I contacted customer service, told them I needed it for a certain date and it made it just in time. It's like getting a tailored piece without dealing with the tailor! Definitely shopping there again!

Date of experience: July 31, 2018
Wisconsin
1 review
0 helpful votes
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This dress was late and the customer service over the phone was able to clarify that the dress had been taken twice to quality approval. I realized that the company was really careful about the product. When I received the dress, wow... Impressive. Just impressive. The most beautiful dress I ever had as far as I can remember: fabric, incredible fitting, attention to details. I am so thankful for the effort. So thankful. No more settle for dresses that because they fit. I am thankful for the hard work of this company. Now I can dress what I actually like and makes me feel beautiful.

Date of experience: July 29, 2018
Virginia
1 review
0 helpful votes
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Great Experience
July 27, 2018

I was a little cautious about ordering online without being able to see the fabric and try it on. However, I bought 2 dresses and a top and they fit perfectly and the fabric was perfect. I will order again.

Date of experience: July 27, 2018
Canada
1 review
6 helpful votes
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Had a terrible experience with eShakti. Bought a dress for $60, didn't fit well so I decided to return. Sent back and had to pay $25 to ship to US. After a long time after dress was received, I contacted customer care as the refund was taking too long for someone to tell me they were only returning $25 back to my account. This means that I pretty much threw $60 in the garbage if you take into consideration that I had to ship back from my money. I asked then for the lady then to at least give me store credit for full amount and instead she just returned $25 to my paypal account.

Date of experience: July 26, 2018
New York
1 review
3 helpful votes
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Dissapointed
July 24, 2018

I took accurate measurements and received the dress today for a wedding that is in 5 days. I have lost out on the $35.00 as a first time customer, and the dress is huge on me.

Date of experience: July 24, 2018
Australia
1 review
0 helpful votes
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Good quality
July 24, 2018

Eshakti lets you customise a lot of features of your clothing, including inputting your dimensions so that it fits exactly. As they are made upon order, don't expect them to arrive as fast as warehouse clothing. The prices are expensive, but I think that the item I bought is worth it as the sewing and material are both of high quality.

Date of experience: July 24, 2018
Canada
1 review
0 helpful votes
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I've recently discovered your store - I think from a Facebook add. And I am so pleasantly surprised by the quality of your dresses, the ease of use of your website, the quick delivery, the wonderful service! I'm just ecstatic! I've been telling good things about you to everyone I know. My boyfriend loves my new dresses too! It takes a bit of time to make the custom sized dresses, which is understandable of course - and a couple of weeks is not that long all things considered. But the delivery is really quick once they're shipped. I've gotten 4 dresses so far and I can't wait to get more! It's hard to describe how great it feels to know that any dress I order from your store is almost guaranteed to fit me perfectly. And the selection and customization options are endless! Thank you so much!
Fore anyone looking to try it, you need to know how to measure yourself to get the correct numbers - for customizations. There is a little guide available for every measure, but don't be shy to ask a friend to help or look up tips online on how to measure.

Date of experience: July 23, 2018
Georgia
1 review
0 helpful votes
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The eShakti company was recommended to me by a couple of my friends who had been pleased with their purchases. I was having difficulty finding a dress I liked that fit me properly, so I ordered a custom-made dress from the eShakti website. I picked a dress with fabric and colors that I liked, I changed the sleeve length and neckline style, and I entered my measurements. They make the dresses in New Delhi, India, and it was delivered to my door in Georgia (USA) just 10 days after placing my order. I am very pleased with it. The fabric and colors are just what I wanted. The dress is well made and fully lined, with good attention to details. The best thing is that it fits nicely and looks pretty. I have already ordered another one, and I plan to make this my first stop whenever I need a new dress.

Date of experience: July 23, 2018
West Virginia
1 review
0 helpful votes
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Will order again
July 23, 2018

Great first experience with eShakti. The dress is high quality and arrived within the time frame they specified. I had it custom made and it fits well.

Date of experience: July 23, 2018
Canada
1 review
0 helpful votes
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Ordered two custom outfits that arrived on time and fit perfectly! The quality of the work is excellent and the fabric is high end.

Date of experience: July 19, 2018
AE
1 review
15 helpful votes
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Just want to warn anyone who was thinking of ordering from eShakti.

After reading the amazing reviews online, I decided to order 3 expensive dresses from eShakti a while ago. After waiting for a couple of weeks, only 1 of the dresses arrived in the box. No note came with the dress and the dress itself was crumpled up and was made from a seriously poor quality. The other two dresses were never even delivered! When I tried to get in touch with the customer service representatives, no one bothered getting back to me. So, I've basically paid a small fortune only to get nothing in return.

All in all, a painful and expensive mistake - never ordering from them again!

Date of experience: July 18, 2018
California
1 review
0 helpful votes
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Eshakti is amazing
July 16, 2018

Eshakti offers unique and well made clothing, customization, and great special offers. They value customers and it shows in their communication, generous return policy, and their special offers. Shipping may take a bit of time, but if you let them know you need it by a certain date they do all they can to accommodate you. I am a frequent shopper and am very pleased with teh service I receive consistently.

Date of experience: July 16, 2018
Minnesota
1 review
0 helpful votes
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I love eShakti.
July 16, 2018

I've purchased 3 dresses from eShakti so far, and I've been very pleased with the quality of all of them! I struggled a little to find the right fit -- based on the size chart, I went up a size from what I'd usually buy in stores. I could've stuck with my normal size, though, and I did after the first dress. I think that will vary depending on the cut of the dress, though; I sized down for an a-line, but probably wouldn't for a sheath. The shipping takes some time, but I knew that going in, and it has come within the time frame every time. I will definitely be ordering again in the future!

Date of experience: July 16, 2018
Ohio
1 review
0 helpful votes
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Highly recommend eShakti. Have found them great to work with and very accommodating. Never had a problem with their returns. Very satisfied with their customization.

Date of experience: July 16, 2018
New York
1 review
0 helpful votes
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Life Changing
July 15, 2018

I want dresses that cover my upper arms and my knees and are comfortable to wear. I can get all that at eShakti. I just ordered my first two dresses. On one I adjusted the sleeves and neckline, on the other just the sleeves. The dresses are better than I envisioned them from looking at the website. They are well made. All the seams are finished! One of the dresses is fully lined. This is the kind of tailoring I haven't had since my mother and grandmother stopped sewing for me. No more searching websites and catalogs. I can get what I want from eShakti. Furthermore, I requested that the dresses be delivered 4 days before my trip to Europe, which was a little tight given that they were being altered and sent from India. The dresses arrived 7 days before the date I'd requested (or 11 days before my flight). And when I wear the dresses I get compliments from strangers!

Date of experience: July 14, 2018
Massachusetts
1 review
1 helpful vote
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EShakti is amazing!
July 14, 2018

The products (dresses) that I have ordered are fantastic. I have been very satisfied with every dress I have purchased. They only charge 10 bucks for custom items as well. I have not had to return any items yet and I am hoping that never changes. Amazing!

Date of experience: July 13, 2018
Utah
1 review
0 helpful votes
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Life changing
July 12, 2018

A dress life changing? You bet! As a tall plus size woman finding stuff to fit is hard! A dress is impossible and probably not flattering. The there's eshakti. Custom adjusted to my height every time. Always get tons of compliments where ever I wear eshakti. My closet is full if it! Great quality, great prices, great fit, what's not to love?

Date of experience: July 12, 2018