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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.

Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews
New York
1 review
1 helpful vote
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I reached out to customer service because I had an event that fell right in the middle of the expected delivery dates, 14-17 days. So I reached out via chat and email asking if there was any way it could be delivered any sooner, even just the day before. They said they would do everything they could to get it here as soon as they could. The event was on the 21st, and I got my dress on the 14th! Super blown away! I had plenty of time to try it on, wash it and get it ready for the event. It was beautiful and fit great. Thanks eShakti for a wonderful dress, super speedy shipping and great customer servicer!

Date of experience: September 21, 2018
Georgia
1 review
0 helpful votes
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've loved your designs even since I came across your website and had been tempted to buy few dresses from eshakti for a long time but was skeptical about ordering due to several no-so-great review online. However, I did give into my temptation and ordered two dresses on sale (to minimize my risk). I'm so happy I did that because the products and service was outstanding. Both dresses fit me perfectly and this is when I did not customize the size. I picked up the smallest size you had, since I'm a small built, petite 5 feet tall. The fabric was superior cotton and had such comfortable lining, fit really well and just the right length. Received the package in 10 days, well in time promised for delivery. I thank you all for the wonderful craftsmanship, service and attention to details. Highly recommend

Date of experience: September 21, 2018
Virginia
2 reviews
1 helpful vote
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No more hemming!
September 21, 2018

I love everything I have gotten from eShakti. I love that it is the perfect length, that i can choose details that make me feel comfortable, and I look great at work. I have started buying all of my professional clothing from eShakti. I get a lot of great compliments- but most of all- I feel confident and comfortable all day long. The color selection is fabulous and the new couture feature is great too.

Date of experience: September 21, 2018
District of Columbia
1 review
0 helpful votes
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Great Clothes!
September 20, 2018

I love these clothes! I always get tons of compliments whenerer I wear one of my dresses. I have not really worn dresses on a regular basis except for church. Now I wear them several times a week.

Date of experience: September 20, 2018
North Carolina
1 review
0 helpful votes
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Simply beautiful!
September 20, 2018

The dress I ordered arrived and was simply beautiful. It fit wonderfully and my daughters are already eyeing the website for their own additions to their wardrobes. I love it and will definitely return again!

Date of experience: September 20, 2018
New York
1 review
3 helpful votes
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I adore eshakti dresses...
September 20, 2018

I adore eshakti... about half my wardrobe comes from them. It's amazing because I'm nearly 6' tall and not thin, but these dresses fit me like a glove, make me look more slender (funny how clothes that fit right actually improve your appearance, right?!?), and make me feel elegant. The production quality is amazing, materials are strong, and if you're able to splurge and buy several, the shipping costs go down and the discounts go up, which makes the whole process more affordable. And almost all the dresses have pockets... POCKETS!
My husband often tells me, he wants to complain because I'm spending money, but he really can't because of how beautiful these clothes are and how great they look on me. I have only very rarely gotten a dress I didn't love... the cut was a little weird and I didn't adequately consider it, or in one Christmas buy a few of the measurements weren't perfect, but then I returned the dresses, got my money back, and was able to find things I loved. Go for it, try them. You won't be sorry. Be honest about your measurements and I bet you'll be surprised at how great the dresses look when you receive them a few weeks later (be prepared to wait for a bit, as they're custom).

Date of experience: September 20, 2018
Georgia
2 reviews
0 helpful votes
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Best skirt ever!
September 20, 2018

I ordered this skirt on my sisters recommendation, she has several friends who had ordered from eshakti.com and loved it. I am a customer for life. They have great prices, especially for a custom made outfit and the quality is great. I have MS so I am unable to sew but I use too so I know a quality sewn item when I see one. I am a very plus sized lady 430lbs and I would have paid more from a plus size store for a skirt that was not as pretty and not made to my measurements and it would not have been this well made.

Date of experience: September 19, 2018
Texas
1 review
0 helpful votes
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Awesome exprience
September 20, 2018

I was impress with everything. Also the hand written note from the team that created the garment was great. I was the belle of the ball in my dress. It fit me perfectly. I am plus size with a large bust and the did a great job following measurements to a tee.

Date of experience: September 18, 2018
Arizona
1 review
1 helpful vote
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I ordered the wrap-dress in Forest green. The color, quality of material and construction, and the fit are ALL better than I can ever remember receiving when shopping online. I found a coupon code that worked to get me an amazing deal. I just wish I had ordered more than one of these dresses! The style is elegant & comfortable enough to have one in every color.

Date of experience: September 15, 2018
Australia
1 review
1 helpful vote
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I used to choose clothing based on whether they had pockets but on eshakti Ican choose anything! Love it!

Date of experience: September 15, 2018
Celia P.
California
1 review
1 helpful vote
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Finally!
September 15, 2018

Custom sized clothing with excellent quality and affordable! Customer service is excellent as well. I will order again and recommend it to friends and family.

Date of experience: September 15, 2018
Arizona
1 review
1 helpful vote
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For the first time I had custom tailored dresses made to my body. As a girl with curves things tend to look like they either just have no shape in order to fit everywhere or they are too tight in one place... not with eShakti! I can't say enough good things about the customization you can choose from. This allowed me to cover tattoo for a work function by choosing a 3/4 sleeve and choose a mid calf length for work appropriate skin showing. The customization to my measurements allowed for a perfect fit, so much so my two best friends had a hard time pick favorites out of the six dresses I bought. I actually feel pretty and feminine while also feeling classy and put together with very well fitting, flattering dresses. I'm sold and will buy again!

Date of experience: September 14, 2018
Missouri
1 review
1 helpful vote
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Perfect dress
September 15, 2018

Eshakti is like designing a clothes in your own way and in a few days you will love you dress, the quality is excellence the colour like more beautiful than the picture

Date of experience: September 14, 2018
California
1 review
0 helpful votes
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EShakti Fan
September 12, 2018

I've purchased multiple times over the past few years, and only once had an issue (which was quickly resolved). I love the dresses and designs, and the option to customize sizing (I'm tall, with a long torso and a short waist, so it's phenomenal to have dresses that hit me just right). I've also bought rack sizes and their size chart is true to inches, unlike many online retailers. I will definitely keep ordering from eShakti and encouraging friends to do so!

Date of experience: September 12, 2018
Maryland
1 review
2 helpful votes
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Eshakti rocks!
September 11, 2018

Eshakti is one of my favorite places to shop. Tons of options, and the best part is you can customize any piece to your exact measurements and specifications. I dress modestly, so it's hard to find clothes on the market. But I can add fabric to the length of the hem, arms, and neckline of any dress or skirt, or any other item for that matter on eShakti. It's reasonably priced, good quality, and their customer service is awesome. Love eShakti. 5 stars. :)

Date of experience: September 11, 2018
Texas
1 review
0 helpful votes
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My new fav dress shop!
September 10, 2018

I ordered two dresses from eshakti in the span of 30 days. The first was a size 10 and was just a bit too large, but it was so beautifully made, and it still fit very well.

I decided to keep it, and I ordered a size 8 in a different color. The second dress was a dream! I've never felt the way I feel in these dresses I'm very tall, so I've never been able to wear a true floor length dress without spending a ton of money. I now have two floor length dresses and I paid less than $100 for both!

I'm so happy with their work, and so grateful I found them. I will be using eshakti for all of my custom dress needs from now on.

Date of experience: September 10, 2018
North Carolina
1 review
0 helpful votes
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Great!
September 10, 2018

The dress fits perfectly and it just took a few days until I received it. The dress has pockets :)) The fabric is great. I love it! I will order more!

Date of experience: September 10, 2018
California
4 reviews
0 helpful votes
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I love the idea of having clothes tailored and customized to my specifications. Its a unique experience. Vintage clothing is the bonus.

Date of experience: September 5, 2018
North Carolina
1 review
0 helpful votes
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Take a chance on eshakti!
September 5, 2018

I am so pleased with the quality of the fabric and the item itself. So many dresses are not lined anymore and I love that eshakti dresses are all lined. I also love that they are all tailored to my height so I don't have to pay a tailor for an additional service. The dresses I ordered make me feel beautiful! And I have gotten so many compliments! I will be a frequent return customer!

When ordering be honest about your measurements-it is not their fault that someone orders an item using wishful thinking rather than real numbers.

Date of experience: September 5, 2018
New York
1 review
1 helpful vote
Follow Cat B.
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I love eShakti because they custom tailor your clothes to you. I don't fit an off the rack size so being able to wear beautiful, trendy, well made clothes was very difficult before I found EShakti. And their customer service is outstanding- when one of my garments did not fit me properly they remade my dress with no problems whatsoever. I am going to be an eShakti customer for life.

Date of experience: September 5, 2018