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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.

Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews
Indiana
1 review
0 helpful votes
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Wonderful made clothing
February 6, 2019

This is a dress that I had to order due to a group of us ladies are wearing in our group. I have never heard of this company and was a little leering of it. I am definitely pleased with the dress. The quality of the dress and it fit perfect, didn't need any alterations.
Thank you so much eShakti!

Date of experience: February 6, 2019
GB
1 review
0 helpful votes
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Have ordered several dresses from eShakti now and they're always lovely. One time the sleeves came up too short for me so they remade it free of charge and sent it to me for free. Also I'm an odd size/shape so it's great to get clothes that fit me properly. Would absolutely recommend.

Date of experience: February 5, 2019
GB
1 review
5 helpful votes
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Disgusted
January 31, 2019

I've just received my order. It's Awful, awful, awful! One of the dress colour looks washed out! Also I gave my measurements, but it's twice bigger, you could fit two people in the dress. How is that possible? I'm well disappointed and angry. It feels like your company is a scam!

Date of experience: January 31, 2019
Texas
1 review
0 helpful votes
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I've bought several dresses from eShakti and am never disappointed with the quality, sizing, fabric, or timing of delivery. The prices may seem on the higher side, but I promise it is money well spent. And they often have sales that make me feel as though I'm stealing the clothes. As a person living on a budget, I have to say I'm very thankful when there are sales. Give them a try, the customization alone is fabulous.

Date of experience: January 30, 2019
Alabama
1 review
0 helpful votes
Follow Mairead N.
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I love eShakti. I first purchased a dress from them about a year and a half ago, and then shortly after that, my family went on a 1 year long camping expedition. I wore that dress more than any other item of clothing throughout the entire year, through dirt and rough conditions, and yet it still looks brand-new! The quality is impeccable. I can get long dresses where I cannot get them anywhere else (I'm very short). Also, I am able to wear things that are in accord with my style, which is rather unique and old-fashioned, in a way. The only thing that can be a little frustrating, is that it does take rather long to get the dress after you order it--but that is to be expected, since they are making it for you. (: I just purchased two more dresses from them recently, and both of them are perfect as well.

Date of experience: January 30, 2019
Delaware
1 review
1 helpful vote
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Perfect fit
January 30, 2019

EShakti offers the opportunity to have a dress made to our specific size.
Very well done! Fits perfect and high quality materials. Delivery has always been fast and package is lovely. Really recommended. And I can order from the comfort of my home. Price is very competitive, or even better then stores.

Date of experience: January 30, 2019
Georgia
1 review
0 helpful votes
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I love using eShakti, the products are high quality. I've only had a few mis-fits. But customer service is excellent and quickly accepted my returns.

Date of experience: January 29, 2019
Florida
1 review
0 helpful votes
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LOVE!
January 25, 2019

I just love this site and how you can customize your clothing. Just got my first dress and it's beautiful. Great quality. I can't wait to order more!

Heather Hill

Date of experience: January 25, 2019
GB
1 review
0 helpful votes
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FABULOUS
January 25, 2019

I bought I bought a dress recently with eShakti, it fitted beautifully and the quality was outstanding, I would thoroughly recommend this company

Date of experience: January 24, 2019
Canada
2 reviews
0 helpful votes
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Great custom clothing!
January 24, 2019

I have to say that I'm blown away by my experience with Eshakti! The customer service from the beginning was stellar. When I gave the wrong measurements, they followed up immediately by email, and when I called to clarify, the lady who answered the phone knew exactly what was going on and why they needed new measurements. I then got a follow-up email assuring me that they got all the correct measurements from me and have added them to my file. The clothes came quickly and they are top notch fabric and construction and the custom fit is beautiful! I'm not sure I will shop anywhere else for clothes now!

Date of experience: January 23, 2019
Canada
1 review
0 helpful votes
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I could not be more pleased with my shopping experience with you, from the ease of using your website, customizing to my specific measurements, through the ordering process, your communications with me, right up to the earlier than expected delivery. All in all a great experience. I have since recommended your website to several of my friends and they are very excited about utilizing your services, especially after I showed them my gown. The quality of my gown is amazing, as well as the fit and the workmanship. Thanks to all.

Date of experience: January 23, 2019
California
2 reviews
0 helpful votes
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I love there are pockets in the tops! The knit is comfortable and substantial. The other pieces are lined! I am glad i ordered from eShakti

Date of experience: January 23, 2019
Illinois
1 review
0 helpful votes
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When it comes to dresses there is no better option at these price points. If you have a figure outside industry standards there is no better option at these price points. Did you ever imagine you could afford clothing tailored specifically to your figure and preferences? I didn't, but I do now. I can't be sure but it honestly seems like they learn my body better with every order. If you've been waiting due to doubts, take the plunge, you won't regret it.

Date of experience: January 23, 2019
Australia
1 review
0 helpful votes
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Ordered a dress for my daughter's wedding, with a few customisations. Dress arrived earlier than expected and is beautifully made. I could not be happier.

Date of experience: January 22, 2019
Wisconsin
1 review
1 helpful vote
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I have ordered two dresses on two separate occasions, and I have been pleased both times. I ordered a standard size 8 both times, but I did make custom changes to both dresses (sleeve, length, etc.).
Both dresses fit as expected, had good quality fabric, and were well sewn and styled. I would typically expect to pay much more for dresses of these quality, especially with custom tailoring. Additionally, my dresses shipped quickly both times, and I received up-to-date email communication during the shipping process. I can't speak on others' experiences with sizing, but mine were spot on.

Date of experience: January 22, 2019
California
1 review
0 helpful votes
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The dress was perfect wonderful quality. They were so kind. They realized I sent 2 incorrect measurements. They contacted me to make sure I received a proper dress. Just love this company.

Date of experience: January 21, 2019
California
1 review
0 helpful votes
Follow Aimee W.
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I wish my lifestyle allowed for me to wear dresses several times a week. If it did, I'd buy a bunch more dresses from eShakti. What a wonderful idea to allow women to send in their specific measurements for customized dresses! The one I bought fits me perfectly and is very flattering. Love it! Ignore the white flecks in the picture (a bit of spatter on my mirror) and keep in mind that I hadn't ironed the dress yet after its arrival, so it would look even more lovely after that bit of attention. Thank you, eShakti!

Date of experience: January 19, 2019
Washington
1 review
0 helpful votes
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I have customized several items and they always fit me perfectly. And clothes are so much more flattering when they fit my hourglass figure. Fabrics are top quality and the sewing and patterns exquisite. I cannot say enough about eShakti!

Date of experience: January 18, 2019
Colorado
1 review
0 helpful votes
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I have ordered a lot of clothes from eShakti and the quality of the fabric and workmanship is always excellent. Some of the designs are very different too, which I like. The prices are great, especially with the discounts they frequently offer.

Date of experience: January 17, 2019
Missouri
2 reviews
0 helpful votes
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Great first experience
January 17, 2019

So many styles to choose from AND I can change the neckline and sleeves (on many styles, not all) PLUS a lot of the dress styles have pockets. EShakti is heaven for someone like me, who hates shopping for dresses. I didn't think it could be as awesome as the site made it out to be, but it was. I ordered to fit my measurements and the dress came exactly as I'd hoped. Great service and great price. I will buy from eShakti again.

Date of experience: January 16, 2019