business logo of Eshakti

EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
Write a Review

From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.

Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Eshakti?
grey star
grey star
grey star
grey star
grey star

Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
This company does not typically respond to reviews

Instant Feedback

21,838 reviews
Wisconsin
1 review
0 helpful votes
Follow Paula D.
Unfollow Paula D.
Send Message
Share Review
Report Review

My niece is having a black tie wedding this summer. Being the casual girl I am, I didn't have an appropriate dress. I looked for weeks without luck. Then I stumbled upon the online eShakti site & found a lot of options. I chose my dress, entered my measurements they requested & ordered. The dress was delivered earlier than promised, was beautiful & fit perfectly! My friends declared it a perfect 10! Most importantly, I feel beautiful in it!
Thanks eShakti. You have a customer for life!

Date of experience: May 7, 2019
Washington
1 review
6 helpful votes
Follow Ren G.
Unfollow Ren G.
Send Message
Share Review
Report Review

Similarly to the other negative reviews here, I ordered a custom dress which did not fit me at all. I took my measurements again and they had not changed. The dress was almost falling off of me. Getting in touch with their customer service by email is a nightmare. I had to bug the heck out of them to get anything done and when they finally offered me a solution after two weeks of back and forth I could not trust them to deliver on time since it took that long just to come to a solution and I had engagement photos coming up shortly. Their solution involved sending me a muslin version of the dress, me giving feedback on the fit of that, and then having someone in India try to make the dress again based off of my feedback on how the muslin fit. I have serious doubts about how well that would work as a process and also how long it would take. When I finally called to ask for a refund, the customer service agent was snooty and obnoxious and made the whole mess sound like it was my fault somehow. It took another call for me to finally get a refund, and that refund was $25 short of what I paid for the garment that I had literally no use for and had to send back. I'm not normally hard to please or picky--the quality of the fabric was fine and the dress was the right cut--it just did not fit, which is not acceptable for a custom garment. I was polite right up until the snooty customer service person. Also, the fact that they won't allow reviews on Facebook is really telling. I know the good reviews outweigh the bad here but I would never ever use this company again or recommend them to anyone else because getting a refund on a product that is not what it claimed to be should not be an uphill battle with weeks of emails and phone calls and obnoxious company reps.

Date of experience: May 5, 2019
Australia
1 review
0 helpful votes
Follow Ashleigh M.
Unfollow Ashleigh M.
Send Message
Share Review
Report Review

I have always struggled to find clothing that fit me perfectly, as my measurements aren't 'conventional'. I was a little skeptical that a dress I could have tailored to my body shape, and choose hem, neck and sleeve style, but I was incredibly impressed - not to mention, POCKETS! I now have 2 beautiful dresses which fit me perfectly. No spot is too loose or too tight, and I will definitely be ordering from eShakti again soon!

Date of experience: May 2, 2019
Pennsylvania
1 review
0 helpful votes
Follow kavitha B.
Unfollow kavitha B.
Send Message
Share Review
Report Review

I've never tried anything out of my brands. When I was looking for the particular pattern and color, I was redirected to eshakti from facebook. I gave it a try and the delivery was fast, the fitting is awesome, the fabric and pattern is same as rachel roy collections. Love overall experience, I placed my second order(looks like calvin klein design) on the same day of my first order delivery. I owe my special thanks to these guys- Pattern maker-Amrit cutter -pawan Tailor-Sunil QA-Sandeep. Thanks Eshakti!

Date of experience: May 1, 2019
Pennsylvania
1 review
0 helpful votes
Follow Denise N.
Unfollow Denise N.
Send Message
Share Review
Report Review

Best Dress ever
April 30, 2019

Purchased a floor length jersey cotton dress with a zipper at the neckline. It is PERFECT. Excellent fabric weight... not the usual chintzy lightweight material. Perfect for work and perfect for a night out.

Date of experience: April 30, 2019
Indiana
1 review
0 helpful votes
Follow Heather G.
Unfollow Heather G.
Send Message
Share Review
Report Review

I cannot thank eShakti enough for their amazing product and service. I'm in my mid-forties and had to attend a black tie affair for work. I tried for a month to find a suitable dress in the stores and online, but everything was either too young for me or too revealing for a work event. I was able to customize a dress with a modest bust-line and 3/4 length sleeves- and best of all I was able to get it to fit my linebacker sized shoulders. The dress arrived 2 days before it was scheduled and it exceeded all of my expectations. The zipper was smooth and lovely, there were tiny button closures at the neck instead of a hook and eye closure, and the slip was properly tethered to the skirt to prevent it from riding up. Best of all, there were a thousand people at the event and nobody had a dress like mine. I received compliment after compliment, and I felt like a million bucks in my custom dress. Even my mother liked it on me- and she's tough to please! Thank you so much! I'll be ordering again soon!

Date of experience: April 28, 2019
Texas
1 review
0 helpful votes
Follow Kelly Y.
Unfollow Kelly Y.
Send Message
Share Review
Report Review

I love eshakti!
April 27, 2019

I have ordered from them for years. I am a plus size woman and it is wonderful to be able to order beautiful fabrics and cuts at affordable prices.

Date of experience: April 25, 2019
Virginia
1 review
0 helpful votes
Follow Katy J.
Unfollow Katy J.
Send Message
Share Review
Report Review

I've ordered nearly 10 dresses from eShakti at this point and I'm always happy with the quality and surprised by the quick shipping. I love that every dress I've ever gotten has pockets standard, and they've also all had bra strap clips. I'm ridiculously happy with my newest dress (Style Number: CL*******); the pattern and fabrics are beautiful, and I didn't have to change anything about the cut at all - it already had a perfect neckline, sleeves, and hem length. I couldn't be happier with it!

Date of experience: April 24, 2019
Saudi Arabia
1 review
0 helpful votes
Follow Raniah k.
Unfollow Raniah k.
Send Message
Share Review
Report Review

Wonderful
April 24, 2019

The dresses were wonderful and your service is also wonderful. I will never hesitate to ask again. Very nice models, excellent service, thank you again.

Date of experience: April 23, 2019
Minnesota
1 review
0 helpful votes
Follow Michele J.
Unfollow Michele J.
Send Message
Share Review
Report Review

I admit, I'm always hesitant ordering items from an unknown (to me) online store. But I saw a dress on a Facebook ad that I fell in love with. I have an upcoming event that I thought it would be perfect for. EShakti went above and beyond! The dress is beautiful. The quality top-notch! They also beat their estimated delivery time by a week and a half! The email updates with status were great. I couldn't be more pleased with my purchase. I will be back!

Date of experience: April 22, 2019
Pennsylvania
1 review
0 helpful votes
Follow Pat H.
Unfollow Pat H.
Send Message
Share Review
Report Review

I'm a believer
April 22, 2019

I was very skeptical about a custom-made dress for the price but I needed something for a wedding so I took the plunge. I was delighted to get the perfect dress, with a perfect fit and less than two weeks. It made me a believer! I would definitely recommend EShakti!

Date of experience: April 22, 2019
Massachusetts
1 review
0 helpful votes
Follow Julie E.
Unfollow Julie E.
Send Message
Share Review
Report Review

All things about this company are excellent in every single imaginable way!

I sing your praises all the time to my friends. Especially those whose bodies aren't shaped in all the exact ways that "standard sizes" of most clothing lines assume. The option of choosing from so many designs, with different specialized types of 'flattering', and then to be able to make choices about sleeves and necklines and such, is an absolute miracle. And such a gracious spectrum of sizes! It's as though you realize women come in many, many sizes, and those of us at the higher end of the spectrum are perpetually locked out of being able to wear nice things, that are fun, and fancy, and stylish, and COMFORTABLE! And then to also have the option of sending measurements for our big bust and small hips, or our tiny waist and giant posteriors, our skinny legs and big bellies... etc etc etc. And... I tell this to everyone I recommend to eshakti... Everything has great big ginormous POCKETS! *swoon*

Your clothes, and your company, are an absolute joy. And if there ever has been an issue, Customer service has never failed to assist and deliver, no matter what the question or problem.
And your prices for the clothes and customization are incredibly reasonable. Value and quality at a level somewhat surprising, considering the low cost. That's some rare and refreshing news in a world where one can have cheap crappy clothes, or bank breaking nice clothes!
In a perfect world... or at least in one where I had any money, (I actually live below the poverty line), I would have an entire wardrobe of eshakti clothes. Career, causal, flirty, and fancy! I day dream about it sometimes lol. But as it is, I can only afford to buy one or two things, every once in a while, for special occasions and stuff. Otherwise, 90% of my clothes come from thrift stores.
So basically, whenever times in my life come about, and it's time for 'Cinderella' to go to the Ball, you guys are my fairy god mothers. :)

Date of experience: April 22, 2019
Florida
1 review
0 helpful votes
Follow Heather B.
Unfollow Heather B.
Send Message
Share Review
Report Review

I finally ordered a dress from eShakti and due to my own negligent error, I thought it was going to arrive in time (read the fine print) When I realized it wasn't I emailed customer service and they rushed my dress to me at no extra cost! I just tried it on and it is SO cute and I'm super happy! So if you need a cute dress... eShakti has got you covered, but be proactive give them a few weeks to get it to you.

Date of experience: April 22, 2019
New York
1 review
0 helpful votes
Follow Cindy M.
Unfollow Cindy M.
Send Message
Share Review
Report Review

I needed my dress in less time than the regular estimate, and they told me they would do their best but there was no guarantee they could get it to me on time. I was pleased and grateful to receive my beautiful dress with time to spare! Thank you so much! The dress is perfect and well-made, and service was exceptional.

Date of experience: April 22, 2019
North Carolina
1 review
0 helpful votes
Follow Jenifer C.
Unfollow Jenifer C.
Send Message
Share Review
Report Review

I am so excited to have found Eshakti! As a clothing designer with no time to make my own clothing it is invaluable to have all these styles to choose from. The fit is perfect and the quality is excellent. I will be back again and again!

Date of experience: April 22, 2019
Florida
1 review
0 helpful votes
Follow Melissa H.
Unfollow Melissa H.
Send Message
Share Review
Report Review

I have many eshakti dresses and have been a client since 2014. Everytime I wear one I get multiple compliments. I love the ability to be in control. My measurements are 32/24/37. It's very hard to find clothing! But I really appreciate how eshakti has SO many options that are modest and tasteful at an affordable price for all sizes. They have a lifelong customer.

Date of experience: April 17, 2019
Virginia
1 review
0 helpful votes
Follow Autumn R.
Unfollow Autumn R.
Send Message
Share Review
Report Review

Quality Dresses
April 18, 2019

I ordered a standard size 6 with customization and gave my height. The dress was absolutely perfect. Great quality fabric, and so flattering on. Shipping was super fast too. Took just about 2 weeks and that was from ordered to at my door. I cannot praise these folks enough. The dress is beautiful, the colors are true to the pictures, and the product I received was quality in every way.

Date of experience: April 17, 2019
Canada
1 review
0 helpful votes
Follow Valya G.
Unfollow Valya G.
Send Message
Share Review
Report Review

I have purchased over a dozen dresses from eShakti and I have loved almost all of them! A few times they were not quite right and were sent back, but usually that was an error on my part (either my measurements or buying off the rack instead of custom). I now only buy custom and I pay attention to fabric type as well (I adjust measurements if there is stretch in the fabric). I always get compliments on my eShakti dresses and I am convinced that it is because the first step in looking good is proper fit. If it fits well, it will look good. I have a colleague who had a bad experience because her dress was way too big... but she had given her size in CM instead of in inches. If you follow their instructions you should be satisfied. And if not, returns are easy!

Date of experience: April 17, 2019
Texas
1 review
0 helpful votes
Follow Diana W.
Unfollow Diana W.
Send Message
Share Review
Report Review

My two new dresses
April 14, 2019

I ordered two beautiful dresses for the first time and I absolutely love them. I have five more on wish list

Date of experience: April 12, 2019
Alabama
1 review
0 helpful votes
Follow AUDRA W.
Unfollow AUDRA W.
Send Message
Share Review
Report Review

Great Products!
April 14, 2019

EShakti has great products. I have adored everything that I purchased. I would definitely recommend them to friend and family. Where else can you get custom made products at such a great price.

Date of experience: April 12, 2019