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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.

Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
This company does not typically respond to reviews

Instant Feedback

21,838 reviews
Canada
1 review
2 helpful votes
Follow Anita M.
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Very impressed!
August 4, 2019

I ordered 4 dresses which was quite a risk I took as I was a first-time shopper at eShakti. The order came earlier than expected, dresses fit perfectly my size (I had ordered the regular size); the look was just what I was expecting and more... My mom who was on vacation with me loved so much one of my dresses, that she ordered the same for herself.

Date of experience: August 4, 2019
Canada
1 review
0 helpful votes
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Perfect for me!
July 31, 2019

The app is easy to use, I love seeing the new arrivals and how I can customize to my most flattering fit! Fast delivery, great prices, but the best part is their great customer service!
Check them out, you will not be disappointed.
I love their special event dresses, wore a beautiful blue custom dress to a gala, got so many compliments.

Date of experience: July 31, 2019
Illinois
1 review
1 helpful vote
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I am continually impressed with the dresses I order from this site. It's so, so hard, as a larger woman, to find clothes that are cut well, and are not absolutely hideous. I love that I can customize any of the dresses to fit my body - I get compliments constantly on my eShakti dresses, and I sing their praises to anyone who will listen. I honestly don't know what I would do without eShakti. It is nice their designs are accessible to everyone, and anyone can feel confident and well-dressed.

PRO TIP: Do be sure to have someone else take your measurements, and take all of them. It makes such a difference!

Date of experience: July 31, 2019
California
1 review
0 helpful votes
Follow Amy M.
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A friend of mine turned me onto this site for the customization aspect and I cannot thank her enough. Just the fact that you can redesign the neckline, the sleeves and the length is fantastic! Plus, all the dresses automatically come with pockets, which I love. The other thing I love is the quality of the clothes: always beautiful fabrics and perfectly assembled for an amazing fit. Not to mention how it's shipped... the clothes are folded with tissue paper to decrease wrinkling. Really wonderful! I've ordered at least a dozen items and am never disappointed. Plus, the compliments I receive (from women AND men) make me feel even prettier. I cannot recommend this site high enough!

Date of experience: July 30, 2019
Connecticut
1 review
0 helpful votes
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I don't normally buy dresses on line but I was intrigued by the ad and the prices, particularly for formal wear. I had my first dress made to measure and when it arrived I was actually stunned at how beautiful it looked. It looked just like the picture and fit perfectly. I really loved the pockets and the ability to chose the length and neckline. I wore it to a wedding and I got tons of compliments and it was really comfortable. I bought shoes to match and then, in an attempt to use those same shoes, I bought a second dress. It also arrived promptly and fit well. Even though I had picked the neckline I realized I did not like it on and the company resent me a second one with a different neckline, no questions asked. I would definitely use them again.

Date of experience: July 30, 2019
Idaho
1 review
0 helpful votes
Follow Geli A.
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Wow, I am very impressed. I was a little scared to place the order, but I am so happy I did. The dress is a perfect size and fit. It looks just like the picture on your site. I am very impressed with how quickly it arrived. I plan to order again and again. I did not customize my dress but ordered the size based on my measurements and it is perfect. Thank you!

Date of experience: July 29, 2019
California
1 review
0 helpful votes
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I just received my 5th order from eShakti. Best designs, best fabric. Nearly everything is fully lined. The custom length is wonderful - for the first time, my dresses are perfect for my height. And the pockets! Not everything has to ship in 2 days - having the custom length is WELL WORTH a two week wait. Highly recommend.

Date of experience: July 29, 2019
Massachusetts
1 review
0 helpful votes
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Very impressed!
July 29, 2019

Fast and easy service. Finally dresses that fit perfectly to your individual size. I can't wait to put in another order.

Date of experience: July 27, 2019
Virginia
1 review
0 helpful votes
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For whatever reason, Sitejabber is dating this review from 2019. Because I ordered and favorably reviewed eShakti in 2019. However, in 2023, I ordered 4 dresses in mid-March 2023. I received 3 of the dresses mid-April. The email confirmation stated the 4th dress was "to be shipped." The fact is they don't have the fabric I ordered for this dress, which is why they have not sent it. But here we are it is almost June and I cannot get a hold of ANYONE at the company in spite of may attempts to contact someone there. All I get are "auto response we will get back to you" and I never hear from anyone. Their policy is to refund for dress orders that cannot be filled due to lack of fabric ordered, among other reasons. I used to recommend them freely to my friends. Now, I'm embarrassed I recommended them to anyone. I hope no one listens to my recommendation and orders from them. Their service is TERRIBLE.

Date of experience: July 25, 2019
Texas
1 review
0 helpful votes
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Returning customer.
July 25, 2019

I've been shopping here for years. Customized fit, real cotton, pretty styles, excellent quality, and now improved shipping. What's not to love?

Date of experience: July 25, 2019
North Carolina
1 review
1 helpful vote
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Best app
July 22, 2019

You made me this happy weekend at my convention, I received many complements for my dresses. She was always delighted with the variety of designs she has and colors is one of my favorite online stores

Date of experience: July 22, 2019
Florida
1 review
0 helpful votes
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Gorgeous fabric, beautifully made, so many choices... Be very careful when submitting your custom measurements. I had to send one dress back but they were prompt in replying and helping me. THIS dress was and is amazing. I would like to see the belt have a better and stiffer backing... but that is my only complaint.

Date of experience: July 21, 2019
Texas
1 review
0 helpful votes
Follow MEKKA L.
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Best online clothing ordering that I've experienced in a very long time! Quality and delivery is excellent!

Date of experience: July 19, 2019
Tennessee
1 review
0 helpful votes
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Ummm, it's ok!
July 21, 2019

Bought two dresses and received them. I think there are better quality fabrics to use in plus sized garments than knit. Disappointed by that. The overall fit and timeliness of delivery was good. I can fix my hair, put on make-up, a pair of heels and rock the outfits I received and make it look nice, but I wish there were better quality fabrics overall.

Date of experience: July 19, 2019
Texas
1 review
0 helpful votes
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The fabric quality and construction of the dresses I ordered were always top notch and arrived often before the estimated date. Would recommend.

Date of experience: July 16, 2019
Pennsylvania
1 review
0 helpful votes
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I contacted eShakti today regarding the status of my refund. Not only did Madison help resolve the issue she was extremely kind and courteous. She was awesome!

Date of experience: July 12, 2019
California
1 review
0 helpful votes
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I loved it!
July 12, 2019

Eshakti is not like any other online store, eShakti prides themselves by providing quality products and customer care. Which is hard to find nowadays. Eshakti makes every customer feel valued and I appreciate that. I will definitely be buying again soon! Thank you for providing me a wonderful experience.

Date of experience: July 11, 2019
Minnesota
1 review
1 helpful vote
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I ordered 2 dresses with low expectations because it was my first order and wasn't sure how it would be. But the return policy is good so I went for it! I didn't do any customizing on either dress because my measurements were close enough to a size on the chart. They arrived sooner than expected, packaged very well, included a free measure tape as a gift, and the dresses are AMAZING. I'm not really sure why people are saying there are fake reviews on here, that's a bold statement. Maybe their bad reviews are fake. Because I was thoroughly impressed with the quality, fit and style of the 2 I ordered. I wore one for the first time over the weekend and felt like it was a show stopper. I got so many compliments. It was the cotton candy looking flowy dress that has white stars on it, ombre print. Amazing dress. I walked around the house in it just gasping. That's how pretty it is. I love the idea of being able to change the style on dresses and customize it, it's brilliant. Wish I had thought of it. I will be ordering here from now on out and have told a ton of my friends about it. Can't believe I hadn't heard of them before. Their coupons and sales are also awesome and prices are very reasonable. I am assuming the people who say it didn't fit them don't actually know what size they are or are not taking their measurements correctly. And for such a good return policy, how about not complain if something doesn't fit? Just return it? I added a photo and it doesn't do the dress justice!

Date of experience: July 9, 2019
Wisconsin
1 review
0 helpful votes
Follow Keegan T.
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So impressed!
July 10, 2019

I ordered my first dress from eShakti on a friend's strong recommendation. It arrived in plenty of time and fit well. It's not perfect, but I think it was my mistaken measurements. It works with a belt and I will make adjustments to my measurements for my next dress. The price is incredible!

Date of experience: July 8, 2019
Singapore
1 review
1 helpful vote
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I have been using eshakti for years. The 1st dress i ordered was a little too big at the chest but i had it taken in locally. The 2nd time i ordered i took one size down and added my custom measurements for my arms which were bigger than size measurements. 2nd dress came in a perfect fit.
So now i know my fit and style and it only took me 2 dresses to get it right. The other 12 dresses in my closet from Eshakti are spot on and perfect. The site allows me to customise to my needs and they have never failed to deliver.

Date of experience: July 3, 2019