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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.

Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews
Germany
1 review
0 helpful votes
Follow Mariah M.
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Each and every item I have bought from this company has been quality. Plus, their outfits come with real and functional pockets. They have never, and I mean never, disappointed.

Date of experience: October 27, 2019
Indiana
1 review
0 helpful votes
Follow Suzy R.
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I was pleasantly surprised to find the heavy, high quality fabric. The workmanship is impeccable. I love it! Everyone on the team proudly signed their name on the enclosed card, and rightly so! They all did a wonderful job with the top. I appreciate pride in good workmanship and they all provided it as well as personal attention and great deals. Highly recommended, and be sure to check out their personal tailoring, too! Namaste to all the fine employees at eShakti! Here's the link to the photo: https://www.eshakti.com/shop/Tops/Ruched-pleat-cotton-knit-tunic-top-CL*******

Date of experience: October 25, 2019
Texas
1 review
0 helpful votes
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For the first time in my adult life, I found a place where I can have my own personal style and not worry. The prices are fair and the clothing isn't cheap fabrics or weak sewing. The lovely ladies who made my clothing even signed a note. I wish so much I could thank them in person! Best of all, my outfit arrived a week earlier than I expected. While I know I won't always get that quick service, it was a joy to wear my outfit for an event and feel amazing.

Date of experience: October 24, 2019
Ohio
6 reviews
11 helpful votes
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EShakti Changed My Life
October 22, 2019

As a plus-size woman, with eShakti, I never have to worry if my clothes will fit. I know they will. The clothes are tailored to your exact measurements. The quality is always great. Customer service is superior with free returns.

Date of experience: October 20, 2019
Arizona
1 review
0 helpful votes
Follow Dar D.
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EShakti is an amazing place to get clothing that suits your exact style. They let you alter your order to suit your size or style. No matter what, they put their customers first at all times. I would reccomend eShakti to everyone!

Date of experience: October 17, 2019
Pennsylvania
3 reviews
0 helpful votes
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Love eShakti for life!
October 16, 2019

EShakti is the absolute best dress maker in the world. There's no better feeling than wearing an outfit that is tailored just for you. Thanks eShakti

Date of experience: October 16, 2019
Louisiana
1 review
0 helpful votes
Follow KRISTEN D.
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Packaging was great. Shipping and delivery was timely. I was very pleased with the aline style and love that you can order a custom length.

Date of experience: October 16, 2019
Canada
1 review
0 helpful votes
Follow Robbie E.
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I love eshakti - I'm just sorry I didn't order sooner! I adore their wrap dresses - they are so flattering! I'd love more colours/patterns and more in maxis!

Date of experience: October 16, 2019
Maryland
1 review
0 helpful votes
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A Little Nervous!
October 15, 2019

I had seen the ads on Facebook a million times and never really had a need to shop with this company. But my husband and i are leaving on a 9 day cruise coming up the end of October and i needed something "special" for formal nights onboard. I had a few dresses picked out that i already owned, but decided to look around on eShakti. The dresses were GORGEOUS! But you always read that clothes you order from online companies overseas, don't usually end up looking like the pictures, so i was nervous. I used a discount and bought the dress i had chosen... the measurements needed to be tweaked a little but for $10 extra, you can't beat the price! So... for right around $80, i ordered a customized maxi dress. They shipped it out about 2 weeks after my order was placed and even though it flew to the U.S. from India, i got it in 4 days! Opening the box i noticed how nice the fabric was! I tried it on and couldn't believe that it fit like a glove! I will order from eShakti each time i have someplace special to go!

Date of experience: October 14, 2019
New Jersey
1 review
0 helpful votes
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I was skeptical about ordering a custom garment on line but I am SO HAPPY with the 2-piece, cotton knit set I got from eShakti. The material is nicer than I expected and it fits me well, and it arrived so soon! I haven't washed it yet, will see how well it holds up. But I have already recommended eShakti to my friends -- most of us are large and hard to fit. It takes a little patience to use the website and do all of your own measurements, but I think you'll be happy with the results if you put a little time into it.

Date of experience: October 12, 2019
Canada
1 review
0 helpful votes
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Perfect in every way!
October 9, 2019

I ordered a simple white shirt and paid extra to have it made to my measurements. It arrived in less than two weeks and fits me beautifully. I am very pleased and will definitely order again.

Date of experience: October 9, 2019
North Carolina
1 review
0 helpful votes
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We have a winner!
October 9, 2019

Everything was so lovely, all along the way. I actually cried when I lifted my dress out of the box. It was so beautiful... all of it. The entire experience was wonderful. I love all of the careful details. When the package first arrived I wondered how all of that dress could fit into such a little box, and yet, there it was. The plastic wrapped box, the tissue, all of it. I will be ordering again, and again and again!

Date of experience: October 9, 2019
California
1 review
0 helpful votes
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Love my outfits
October 9, 2019

Received yesterday. Well made, decent fabric, happy with my purchase.
AWESOME STYLE.
I will post a picture when I wear it.

Date of experience: October 8, 2019
Virginia
1 review
0 helpful votes
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Loved the dress!
October 8, 2019

I ordered my regular size and customized the dress sleeves, and hem. The dress was of wonderful quality and I received numerous compliments. It fit perfectly.

Date of experience: October 7, 2019
North Carolina
1 review
0 helpful votes
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Best Customer Service
October 5, 2019

They want to make sure that you are completely satisfied, working very hard to do so. Customer services is friendly, helpful and knowledgeable. I highly recommend this company. PS - I love my dress.

Date of experience: October 4, 2019
Missouri
1 review
0 helpful votes
Follow Gail W.
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LOVE the custom options! When I was a little girl, I had a grandmother who would make me custom clothes. I haven't had anything as nice or tailor made since then! Thanks!

Date of experience: October 1, 2019
Canada
1 review
0 helpful votes
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Highly recommended
September 26, 2019

The custom fit service is great. They are fast. Bought three dresses with customization and shipped it was very affordable and the quality is really nice. They are also very pleasant to deal with. I'm excited to buy again.

Date of experience: September 25, 2019
Minnesota
1 review
0 helpful votes
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Better than perfect
September 26, 2019

I'm a size 24 in dress, and honestly, it's hard to find clothes that fit and flatter. EShakti was recommended by a friend. I ordered a beaded dress. It came promptly, and it is even more beautiful than I had expected. The workmanship is of amazing quality, the beading beautiful, and the fit perfect. The bodice is fully lined, the seams finished, the dress is comfortable and beautiful. Shipment was remarkably prompt. The return policy looks very good, but I haven't tried using it, because I am not giving the dress back! I really couldn't be happier.

Date of experience: September 25, 2019
Oregon
1 review
1 helpful vote
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LOVE THIS COMPANY!
September 26, 2019

Being able to customize your dress is awesome! They have a huge selection. Once I decided on my dress, customized and placed order where you are given opportunity to give a date you hope to receive by. They were prompt to acknowledge they would have no problem meeting that date,. They notified me when my dress shipped and provided tracking number. When my dress arrived 13 day early it was beautiful and inside box was instructions and a preaddressed return label which I didn't need to use. I just placed my second order... LOVE THIS PLACE!

Date of experience: September 24, 2019
Australia
1 review
1 helpful vote
Follow Amy H.
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I have nothing but good things to say... such great choice and the customisation options are brilliant. I always use the custom made option and have had no issues with fit and I'm onto dress number 12. I can't comment on the returns policy which I see some people have an issue with because I've never had to return! I love that I can get a great fitting and unique dress and always get loads of compliments whenever I wear one of my dresses! My only minor issue is the jersey fabric could be a bit better quality but for the price I'm still happy!

Date of experience: September 22, 2019