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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.

Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews
California
2 reviews
7 helpful votes
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Total Rip Off
December 16, 2019

While the clothes are quality, they can be really off from what you're expecting in terms of material, fit, etc. This would be fine except they have what seem to be down right illegal return practices. First of all, every order has a $40 minimum. This includes exchanges, which aren't exchanges at all, you just send back the items you don't want, then purchase them again. But let's say you make an $80 purchase, you don't like any of the items, and you want to return, you have to spend another $40 bc credit doesn't count toward the minimum! So if you return $80 worth of clothes, you have to spend $120 to make another purchase. I ended up in an awful cycle of spending more to not call it a total loss. In the end I gave up and decided to wait for the next summer which may have cuter clothes. I waited a year for the following summer, but low and behold, my $90 credit was gone! I looked into it and discovered all credits expire after a yeargift cards, returns, etc. What a horrible rip off and almost certainly illegal. Horrible experience!

Date of experience: December 16, 2019
Alabama
1 review
0 helpful votes
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Whoever came up with this brand is a genius according to me. The options they provide for any piece of clothing on their website is simply mind blowing. I bought quite a few pieces from them. Yup! Christmas gift to myself. The quality of fabric, the tailoring and the fit is impeccable! They have thought of everything when they made each dress/blouse or skirt. I used to hate it when my tops would have a gap around the bust and you could see my bra if you happened to be sitting next to me. Guess what? They have kept that in mind and given a modesty button (atleast that's what I call it) which is not visible on the outside. Thank you eShakti. I am hooked for life. The style they carry are timeless and I am in love with the brand. I love the fact that they tailor the length to fit your height for free! How considerate. I am short and have always struggled with length so this brand has been a blessing. Finally I feel like I want to dress up again. So tired of wearing clothes that don't fit. Do not hesitate to order from them. You can thank me later.

Date of experience: December 14, 2019
Australia
1 review
0 helpful votes
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Awesome outfits
December 14, 2019

The material and customized outfits are awesome. I wish I had known at the start of my orders and I would have customized all my outfits. I have to look for another Tailor to fix the large outfits purchased at the beginning.
J

Date of experience: December 12, 2019
California
2 reviews
0 helpful votes
Follow Brook S.
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We ordered the week before a dance and the dress arrived ahead of schedule and fit perfectly. I absolutely loved that we could customize the sleeves, neckline and length. My daughter enjoyed her first winter formal event and we were very happy with whole experience. Even better the dress is machine wash and i won't need to take it to the cleaner!

Date of experience: December 10, 2019
Canada
1 review
0 helpful votes
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If I could give my order 10stars out of 5 I would. I have the most beautiful dress high quality exceptional embroidery... I will wear it to shreds!

Date of experience: December 9, 2019
Missouri
1 review
0 helpful votes
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I was initially wary to try eShakti, after seeing so many mixed reviews; however, the customization possibilities totally got me. I picked super cute dresses, customized necklines, hemlines and sleeves and got exactly what I ordered.

The dresses were made beautifully and came faster than expected. I ended up ordering the wrong size, but that was my mistake and not the site's as there are clear size charts on the site and I simply picked the wrong one.

The return was very easy though, and I chose to get credit to the site instead of getting my money back because I absolutely plan on ordering new dresses ASAP. Since I got the size wrong the first time, I have entered in all of the possible measurements to my account that were available and I will order super-customized dresses with the coupon codes I was given with my first order. I can't wait!

Date of experience: December 9, 2019
New York
1 review
0 helpful votes
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I pruchased the military green faux leather dress. The quality of the leather is exceptional. It soft, and thick. It is so close to the real thimg. Vegans wouldn't believe it's not leather.

Date of experience: December 8, 2019
Florida
1 review
0 helpful votes
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Met all expectations
December 6, 2019

Super happy... received my dress from EShakti earlier than expected and was thrilled... the material and workmanship is very good... they met all my expectations... thank you

Date of experience: December 5, 2019
New Hampshire
1 review
1 helpful vote
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I just received my dress that I will wear for my wedding reception (we eloped)! So a very important occasion to me. I wanted a perfect dress! I saw the packaging and I thought "there's no way this is going to fit me" and "there's no way a dress of good quality could fit in this box". I took it out and loved the way it looked. I loved the fabric! Then I tried it on and I was WRONG! It was perfect. It fits brilliantly. It looks lovely! I adore this dress.

You should know, normally I can barely buy things in stores - that I try on - that fit this well. And this fit spot on! I went to a wedding specialty store, tried on easily 40 dresses with no luck. One try with eShatki and I got exactly what I wanted. Amazing!

Not sure how to express how much I love this dress! I feel like I need to scream it from the rooftops. Love love love. And it was quick and inexpensive - but the truth is, I'd have paid more and waited longer if I knew then what I know now! I'm very happy.

Date of experience: December 5, 2019
Australia
1 review
0 helpful votes
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I ordered a custom fit dress, and the fit is perfect. I feel it is very flattering. I cannot wait for the right occasion to wear it!

Date of experience: December 2, 2019
Canada
1 review
0 helpful votes
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The Perfect Dress
November 27, 2019

I have received my dress and I love it! It fits so well. I am 5'9" tall and a size 4. Usually when the sizes are this small, they assume my height is much shorter and the waist of the dress sits at my ribs! Not this time. With the customized for height, the waist of the dress is truly at my waist. Plus I feel so pretty in it!

Date of experience: November 27, 2019
District of Columbia
1 review
0 helpful votes
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My first order dress received within ten days, beautiful fabric and the fit was perfect except that it was a little snug and I wanted a little more room so I could wear it again. I return the dress and received refund quickly without any hassles or delay. I reordered the dress in a larger size and received the new dress quickly, and it was absolutely beautiful and fit perfit. I will not hesitate to order again, the Dupioni fabric is high quality and the dress is custom made.

Date of experience: November 27, 2019
Florida
1 review
0 helpful votes
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Well worth it.
November 26, 2019

I took a chance and ordered a dress that I kept checking out as the ad would pass by. I wear my dresses at the knee or just below, so many styles I really like are too long. I was able to bring up the length of the dress and adjust the neckline so it wasn't too low. The dress arrived and is so very nice. The seams are well done - not loose with thread hanging everywhere like some clothes I have ordered. Because they asked my height, the length is perfect. I am a US size 8 - 10. Sorry no photo, I am not at home to take one. Will definitely order from them again.

Date of experience: November 26, 2019
Florida
1 review
0 helpful votes
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Love
November 20, 2019

I am very satisfied with Eshakti. I love the diversity and the completion of their products.
Shipping is fast and very safe.

Date of experience: November 19, 2019
Kansas
1 review
0 helpful votes
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First time buyer
November 15, 2019

Very impressive company! Wonderful to order from and work with. I needed a dress for a wedding and actually, I had waited to long to find one. This company was a blessing! Less than 18 days before the wedding, I found the perfect dress on their website. I ordered it thinking that no one can do this type of alterations and have it back to me in 14 days. They proved me very wrong. My dress - made to my order, fitting me perfectly was on my doorstep in 13 days. Astounding! Not only that, my order had been wrapped in tissue paper, mailed in a very sturdy box and was encased in strong plastic. And, I also did my research before I ordered as I do not order from 'sweatshops' My research showed that this company is working to improve the lives of factory workers. The research said that this company pays their workers a fair wage, is clean and well lit and has up to date/safe machinery. This is a very impressed with the dress, the delivery date of the order and the way in which it was delivered!

Date of experience: November 15, 2019
New Jersey
1 review
0 helpful votes
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I love my dress! It came quicker than I anticipated given that its a custom dress! It fits perfectly! I love the quality! This is a great store to buy from online! I just made sure to pay attention to the size chart to choose my size. Putting in my height made for a perfect length. Things are usually long on me. There is a return policy, and they send a return label with your dress which I thought was good. But I wont be using it.

Thank you again!

Date of experience: November 12, 2019
Pennsylvania
2 reviews
0 helpful votes
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First time buyer
November 12, 2019

I just received my first purchase. I had a deadline that I needed it by. They accommodated that. They dress fit perfectly, was great quality and I got tons of compliments! I'll definitely buy again!

Date of experience: November 11, 2019
Louisiana
1 review
0 helpful votes
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I'm loving it
October 31, 2019

I received my order today and i was truly impressed with the item as well as the packaging. I have order several times previously and with the packages being delivered by DHL they always arrived bent up and damaged so I never noticed the details of the quality of packaging. The business cards were definitely a great decision and i will be handing those out for anyone that ask where i got the outfit when i wear it. All of the pieces i got i loved until the flood of 2016 and they were destroyed. I was amazed by the fit and i wanted to let you know that i was amazed by the piece. I love you guys

Date of experience: October 29, 2019
Turkey
1 review
0 helpful votes
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A glorious epiphany!
October 30, 2019

Every time I have purchased an item from eshakti.com I have been delighted. Privided you send them the correct measurements, they get it right every single time and so quickly too! Also: pockets! What a thing wonderful to have pockets! In nearly every single design. They clearly listen to what people have been saying they want.

Date of experience: October 29, 2019
California
1 review
0 helpful votes
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Love this company!
October 30, 2019

I love being able to change the neck line, sleeve style, and length of the dresses. They are very well made. Nicely lined, pockets, little tabs that keep bra straps in place. I will shop here again.

Date of experience: October 28, 2019