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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.

Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews
New Jersey
1 review
0 helpful votes
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Very happy
March 14, 2020

I order 2 dresses the fit is great and the dresses are beautiful. You got my business for life. Satisfied customer.

Date of experience: March 12, 2020
North Carolina
1 review
2 helpful votes
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Needed a formal dress. Ordered a size off the rack. Was a little tight in waist so sent it back free of charge and ordered one with my measurements. I received it back in a week. I was on a time crunch with my event looming. The dress was a little big so clearly my measurements were a little off but I was able to take it in on the sides and it was perfect. The customer service I received throughout the whole process was beyond any expectation I could have had. This will be my go to in the future for all of my dresses. Very reasonably priced too. Only an extra $14 for customization. Beyond happy. I had one of the prettiest dresses at the Gala too.

Date of experience: March 11, 2020
Oregon
1 review
0 helpful votes
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I love the dress and the fit. It is perfect, my husband likes it too, and I am excited to wear it to a wedding in May! It's super cute, and will be a great option for my husband's work parties as well. I just chose my regular size and my height, and it is exactly right. They take returns if you need to return, so don't worry about that. Their customer service is so amazing, and it's a great price for a nice dress. Great quality!

Date of experience: March 11, 2020
Colorado
1 review
0 helpful votes
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I ordered a dress through eshakti for a wedding. The material is really nice and thick and the dress is perfect! I love the colors and the fun sleeves. Even better, it has pockets! I will definitely be ordering from eshakti again!

Date of experience: March 11, 2020
California
1 review
0 helpful votes
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My new tailor
March 11, 2020

Fantastic quality and style for the price -- really. Have never had a problem with it, and the sizing options make it very easy to customize, for my extra height/long limbs (which is always, always a problem elsewhere).

Date of experience: March 10, 2020
Nebraska
1 review
0 helpful votes
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Ordered and was thrilled with the dress! Beautifully made - the craftsmanship was wonderful. I will definitely be ordering again!

Date of experience: March 10, 2020
Kansas
1 review
0 helpful votes
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Beautiful dress
March 9, 2020

My dress fit perfectly and it was very well made. I feel the quality was really good. I did the custom design on my dress & even though I was afraid if I had to return it I would lose the fee I would try it, but it was so worth it!

Date of experience: March 9, 2020
Ohio
1 review
0 helpful votes
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I recently ordered custom sized dresses from eShakti and am very pleased with them. The dresses were all of very high quality. I have problems getting clothes off the rack to fit. Using the custom size option ensured they would fit my figure. I will continue to ordering quality and affordable clothing from eShakti.

Date of experience: March 5, 2020
Canada
1 review
0 helpful votes
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As a very large woman, size as well as height, finding clothing has always been difficult for me. Finding flattering styles has been impossible. The approach of my son's wedding had me frantically trying to find appropriate and suitable attire for both the wedding and for the formal dinner reception. When I placed my order with eShakti they gave me many guarantees. That the clothing would fit, that it would be tailored to my unusual height and that if anything was wrong I could return it and they would reimburse everything, even my customization fees and shipping. There were a lot of promises and I nervously awaited the delivery, fully expecting to be disappointed. When my box arrived and I tried on the outfits, I completely understood why they were able to offer the guarantees. Each piece was beautifully tailored, with quality fabrics and precise sizing. The lengths are perfect and the sleeves are long enough for my arm length, which is always a struggle. I was blown away by my first shopping experience. So much so that I placed another order today. Thank you for offering your beautiful and fashion-forward line of clothing, eShakti.com! Thank you for offering the precise tailoring and customization. Thank you for having reasonable pricing, for fast international shipping and for opening up a whole new world of clothing options for me. I will be a customer for life. With deepest gratitude, Angela Thompson, Indiana USA

Date of experience: March 5, 2020
Washington
1 review
0 helpful votes
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This is my fifth time ordering from Eshakti and I still rave about it. I bought two amazing pieces. A button down dress and a pair of cropped work pants.
The shorts lining in the flowy pants is comfortable and brilliant.
The extra inward facing buttons on the dress placket top is perfect and necessary to keep from gapping.
I adore the quality and colors of the fabric and workmanship. Not to mention, all dresses have pockets!

Date of experience: February 28, 2020
Canada
1 review
0 helpful votes
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Extremely Pleased!
February 27, 2020

I am so pleased with my dress, the quality, the colour, the fast delivery. I've never been as happy with a dress bought on line as this. Thank you eShakti!

Date of experience: February 27, 2020
Rhode Island
2 reviews
0 helpful votes
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Made for me style!
February 24, 2020

I literally found my dream go to when I found this site! Custom fit and styling keeps me coming back

Date of experience: February 23, 2020
Canada
1 review
0 helpful votes
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Great product!
February 20, 2020

I purchased my outfit a special occasion. The measurement was perfect. The garment was elegant and extremely comfortable. The price was affordable and customer service was great!

Date of experience: February 20, 2020
Canada
2 reviews
26 helpful votes
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They tried...
February 19, 2020

I order 2 items. I'm in Canada the package is from India (I discovered today). I ordered a dress and tunic both in medium 8-10 from their sizing chart approx 6 weeks ago. The dress was too tight in the bodice (now donated to charity) and the tunic was huge everywhere which made it impossible for me to know what size to order. I contacted customer service and after receiving a not so encouraging reply, I posted a very low review here with photos.

Shortly after my posting I received a refund and very good customer service via email. In addition, the company offered to remake me one of my items at no charge. I had the tunic remade. While the body fits great they made the arms (like forearm) very narrow. So I can wear it but not ideal. I will donate my original medium to charity as well.

As for quality I would rate it somewhat higher than Old Navy, but not as high as Banana Republic to give you a range.

As is the case with any on-line clothing purchase regardless of whether it's 'custom-made' for you or stock sizing, you run the risk of it not fitting. Having said that prior to any online clothing purchase, please consider where you are located, where your order is coming from, your shipping costs, duties, exchange rate, etc. and the return/refund policy prior to purchasing. Had I order my sizing incorrectly then I would not of expected a refund, however ordering the same size and finding such a contradiction had me wondering how I could of possibly ordered correctly.

While I appreciated their efforts I have a feeling my original review was the inspiration for them to correct my issue, but regardless they did rectify it and therefore I feel a 3-star average review is fair.

Date of experience: February 19, 2020
New Jersey
1 review
0 helpful votes
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So grateful
February 18, 2020

So surprisingly grateful for my order. It was perfect in every way. Can't wait for my next order. I specially love their little note.

Date of experience: February 18, 2020
Maryland
1 review
0 helpful votes
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Over the moon
February 13, 2020

I realized what I thought was late that I needed to get a dress for my son's wedding. I have purchased several dresses from eShakti in the past and I would say that 80% fit and feel great (knit fabrics are always spot on). I had a recollection that they offered a "wedding" line - so I sat down at my computer and started browsing. I found a dress that I thought would work. It was long - but I could order it tea length - the sleeves were long so I shortened them to 3 quarter and the neckline - I switched to wide V. I got help updating my measurements and sent off the order and crossed my fingers - the wedding was a month away! Imagine my surprise when exactly one week later, I was signing for this tiny package that turned out to be this dress! Wow - first hurdle cleared. I tried it on. Second hurdle totally cleared! It fit perfectly! The final hurdle now had to wait another 3 weeks - did it look as good to others as it did to me? It sure did! I got so many compliments! And I was completely comfortable to boot! I carried the cards they put with the order to pass out to admirers in the pockets and gave them all away!

Date of experience: February 13, 2020
Virginia
1 review
1 helpful vote
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I was purchasing a prom dress and I cane across this site. Listen. The designs are gorgeous. And when I wore it? It flows wonderfully when I walk. It looks cool as heck on me. Ladies, do you want something pretty that you could also picture wearing to prom, fancy dinner, and also an adventure. Eshakti

Date of experience: February 9, 2020
Washington
1 review
0 helpful votes
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Perfect!
February 9, 2020

EShakti kept me informed during the entire order of its progress, and when there was a slight production delay, they immediately informed me. When my articles arrived, I was dismayed that the carrier had left the package in a plastic bag, out in the snow. But when I took the box out of the bag, I found that my shipment had been sealed in plastic before shipping! When I opened the box, there were my two pieces, carefully wrapped in tissue paper. Upon inspection, I found the knit fabric was soft and had a beautiful hand, the workmanship was outstanding and the fit was perfect. This was my first order, and I was so pleasantly surprised. I'll order again!

Date of experience: February 8, 2020
Kentucky
1 review
1 helpful vote
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I have ordered several dresses from eShakti since seeing a gorgeous black dress on my hair stylist. They are well made, you can select either custom-fit to your measurements or standard size measurements. I ordered a dress late December, not even expecting it to arrive before Christmas, and it arrived right before Christmas! I couldn't believe it! My dress came with a little card and the names of the four people involved in sewing my dress. I was able to reach out and thank them. I will continue ordering from eShakti.

Date of experience: February 4, 2020
Hawaii
1 review
2 helpful votes
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Their return service is not as customer friendly as appears on their website. I ordered and received 'stretch' tops with arm hem stitching that had no 'give' and cut into my arms. I requested and was granted a return immediately. However, I have waiting four weeks for a credit, and I have received no follow up from eShakti on my return. If you use this site, I do not recommend utilizing their return service... it is not as user-friendly as they state on the website.

Date of experience: February 2, 2020