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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.

Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
This company does not typically respond to reviews

Instant Feedback

21,838 reviews
Texas
2 reviews
0 helpful votes
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Love the clothing and the options
September 6, 2021

I always the clothing from eshakti. Having customization choices and pockets available on clothing makes it even more satisfying.

Date of experience: September 6, 2021
California
1 review
0 helpful votes
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Excellent experience from start to finish. More original & detailed designs. Better fit. Better fabrics.

Date of experience: September 6, 2021
Florida
1 review
0 helpful votes
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Great Custom Fit Dress
September 6, 2021

Very easy to customize. I am hoping for a good fit because I have unusual measurements.

Date of experience: September 6, 2021
New Jersey
1 review
0 helpful votes
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Rating: 10 out of 10!
September 6, 2021

Excellent customer service. They provided prompt attention to my needs.

Date of experience: September 6, 2021
Pennsylvania
1 review
0 helpful votes
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First Time
September 6, 2021

First order went okay. Not worth it for me to return it due to distance and cost

Date of experience: September 6, 2021
Tennessee
1 review
0 helpful votes
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Tried using the $30 off discount code. It did not work.

Date of experience: September 6, 2021
Connecticut
1 review
0 helpful votes
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Great Masks!
September 6, 2021

Your website is easy to use and I adore your masks; they're my favorite!

Date of experience: September 6, 2021
North Carolina
1 review
0 helpful votes
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Cute, but runs small
September 6, 2021

I LOVE eShakti! I used them int he past when I was very plus size and now I am trying them again at a smaller size. The quality and durability of their products is amazing!

Date of experience: September 6, 2021
Canada
1 review
0 helpful votes
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Fits so well
September 6, 2021

I love that Eshtaki reached out to me to confirm a couple of the measurements. Thanks for double checking to make sure it fit well.

Date of experience: September 6, 2021
Canada
1 review
0 helpful votes
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Order this one!
September 5, 2021

Easy to order and excellent measuring photos. Very anxious to receive this beautiful Fall dress!

Date of experience: September 5, 2021
Texas
1 review
0 helpful votes
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Well-made, beautiful and flattering styles
September 5, 2021

I spent a couple of weeks looking elsewhere looking for a dress to wear for family pictures, but should have checked here first. I love the dress I found, it coordinates so well with the outfits I picked out for my husband and boys.

Date of experience: September 5, 2021
North Carolina
1 review
1 helpful vote
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Great product, rough site experience
October 5, 2021

EShakti placed two payments for the wrong amounts on my AmazonPay account when I tried to use that option and I had to spend some time on the phone with Amazon until that got cleared up. Also I tried to get dresses for family members and when I went to pay for those suddenly the size would be unavailable - if a size is unavailable I should be able to see that from the first page so I don't waste time trying to pick out the perfect dress that's not going to work out on the final step of purchasing.

The dress and mask I ordered arrived much more quickly than expected (I'd expected 3 weeks and it came in about 8 days). I absolutely love the dress and am excited about getting another one (but kind of dreading fighting with the site again).

Date of experience: September 5, 2021
Georgia
1 review
0 helpful votes
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PreWedding clothing.
September 5, 2021

Love the large selection! So many wonderful embroidery patterns and colors! Loved wearing the blue dress Saturday evening for Engagement Party.

Date of experience: September 5, 2021
District of Columbia
1 review
0 helpful votes
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Fantastic experience
September 5, 2021

It's hard to believe you can get wonderful custom fit clothes, to your specifications, so quickly, and at a great price. You guys deliver!

Date of experience: September 5, 2021
New York
1 review
0 helpful votes
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Great company
September 5, 2021

Easy and love selection of masks - every mask has attached strap to keep from losing mask when not wearing - also love that fit well around the nose

Date of experience: September 5, 2021
Arizona
1 review
0 helpful votes
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Good shopping experience
September 4, 2021

Please add the bra size to every women order. The standard size 12 doesn't have room for a woman with large breast.

Date of experience: September 4, 2021
Canada
1 review
0 helpful votes
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Love being able to customize!
September 4, 2021

I chose a wrap dress but needed it in rayon instead of polyester. I also changed the neckline. It came exactly as I ordered it and I was really pleased. Five stars for service. Four stars for the product because it shrank quite a bit the first wash. The laundry tag says it was okay to dry in a low heat dryer. I guess the rayon was not prewashed because I lost almost two inches overall. It still fits, but just barely. Hopefully it doesn't shrink any more! The cotton dresses I've ordered before have never shrunk, so this is a first. Honestly though, I will shop from EShakti again because their service is so good. Maybe just not a rayon fabric next time.

Date of experience: September 4, 2021
New York
1 review
0 helpful votes
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EShakti
September 4, 2021

Great website that is easy to use. I would use it again

Date of experience: September 4, 2021
Massachusetts
1 review
0 helpful votes
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Love this dress
September 4, 2021

Found something I loved for an outdoor wedding in November. The embroidery is beautiful and the dress is soft but formal enough for evening.

Date of experience: September 4, 2021
Arizona
1 review
0 helpful votes
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Just like Having My Own Dressmaker!
September 4, 2021

Measurement guidance was wonderful, in order to get a custom fit! Choice of options in styling was lovely! So easy to do measurements with diagram guidance.

Date of experience: September 4, 2021