I placed an order in March and was supposed to be delivered April 11. Still haven't received it and they have not answered any of my emails. The order status in the account is DONE but not shipped. I feel ripped off because I'm not sure if I'm going to get the items or if I should call my credit card company.

Bought a customized dress from Zapelle. Beautifully made, and the product quality was remarkable. I will be buying from them again soon!

I wanted a nice dress for a family wedding. I placed an order on 3/26/2023 for delivery by 4/14/2023.
I never rec'd the order. I have written them 3 times through the help link.
Each time I rec'd an email telling me they would respond in 3-4 days.
I have rec'd no further response.
Please do not give this company your money. They are robbers.

Love the concept, I made an order of two dresses and a pair of pants. One of the dresses was gorgeous so I kept it, and I sent the other two back, they sent an email that they received the return, but it has now been six months, and despite repeated emails I have not yet received a refund for those things. I thought I found my new clothing source, but, alas, I must keep looking…

UPDATE: After repeated emails and even Facebook messaging, a refund was finally issued for items returned months ago. Still not sure if I can trust them enough to order again!

I am a repeat customer. I have ordered twice from them before. I received those items on time and really enjoyed them. I have recommended them to others. Ordered again on April 19 and was suppose to receive it on May 8. I have received nothing. I have emailed and called repeatedly. They will not answer any communication. I would not recommend them to anyone. I am just hoping to get a refund.

Although they state on their website that delivery takes 15 to 20 days, my order have taken more than 1 and a have months to go out for delivery, and then it is scheduled to be delivered after 15 days which is pass my ocasion day. They don't respond to email or answer calls at all. THIS IS A SCAM!

I've purchased several dresses from eShakti in the past and all of those dresses have been fantastic, all of the experiences were fantastic. I purchased another dress at the beginning of March with an estimated delivery in the middle of March. The dress never arrived and when I looked on their website, it didn't even show that it was in the process of being manufactured. I reached out to them several times to find out what was going on or when I could expect it and nobody got back to me. Finally I asked for the order to be canceled, someone did reply and confirmed it was cancelled and that I could expect my money returned this week. I still haven't received that refund and now I'm ready to request a charge back from my credit card company. Absolutely disappointed with this entire experience, they use to be my favorite go to for nice dresses.

On Feb. 2, I placed an order for 2 dresses. Delivery was promised for Feb. 15 - 21. On Feb. 25 I emailed and called several times. Customer Service said they had no idea, order was not even in production yet. I said if they could not be delivered by March 1, then to cancel my order since these dresses were for a wedding March 3. They shipped anyway on March 16, a month late! And 2 more problems: Dresses were supposed to be above knee length; both were 4 inches below knee. And they included a New Return Policy, dated March 5, that doesn't accept returns! Stay away.

I ordered a dress. When it came not only was it too big, but the material was very thick, and made it not hang well, and was not wearable. I contacted them, but the only option I was given was to have it remade. It was remade, and it was smaller, but it was still not wearable because of the material. Then when I contacted them about that, they didn't really care. So it's not really a money back guarantee if there's a problem. I still can't wear the dress, either one of them, so it was a big waste. I am in the late 50s and I shop online all the time. I tend to buy from dillards, Nordstrom's, and individual boutiques. This was a super frustrating experience. Not worth risking your money in my opinion.

Ordered 2 dresses and was excited until I had to deal with their non existent customer service. Have several canned emails. Waited 40 min to talk to anyone and was left with voicemail option. 4 business days is actually 10 or more only to receive the same response. Will get back to you in 4 business days :/. Tried to cancel as my event came and went without receiving dresses. Now attempting to contact FedEx as the order says delivered but I didn't receive ANYTHING! Again trying to contact Eshakti Customer Service and encountering same process. Wish I would have read the BBB reviews as that is where I'm headed next to recoup my money. The real turn around time is 30 + days if ordered as is. The worst part is I never got the delivery. Do not order!

This site is awful. The concept is wonderful but I placed an order Feb 18 and apparently all three fabrics I chose were destroyed. Eshakti didn't even tell me! It got to the day they were supposed to be delivered and nothing, so I called the company. That's how I found out. They had no idea when the or if the fabric would be in, I called daily for two weeks because they wouldn't give a straight answer, and eventually I cancelled the order for all three dresses. That was on March 13th. It's now March 31 and they only have refunded me 50.00! I have no email about the cancellation (communication is not this company's strongest priority) and now no money back for an incident that happened in their factory. The factory is in New Delhi. It's not MY fault the fabric was damaged and the dresses would not be created in time to attend my friends wedding but now they're withholding the refund! Do not order from them! Completely awful experience!

I attempted to order a dress for NYE, and eShakti claimed they could be able to make it in time. Instead, they didn't ever start on the dress at all. Fine, I cancelled the purchase since they hadn't started it. Except now it is fully 3 months later and they haven't given my refund. I have contacted them multiple times and they keep claiming that they will get me the refund, and then another month goes by and I contact them again. I'm so disappointed because I really enjoyed my first purchase with them in 2020. Unfortunately I now have to file a credit card dispute since they won't actually issue the refund. To make matters even worse, this company apparently has nothing to offer an upset customer other than empty platitudes. If this company had perhaps offered a promo code or gift card, maybe I would still entertain the idea of shopping with them in the future, even though I have had to fight for this refund. But instead, they are simply going to lose a customer because it seems they see no issue with delaying my refund by 3 months.

Buyer Beware: I had to file a credit card claim for not receiving a promised refund.
Customer service is not through the same company. It is an American third party company that only passes on information to eShakti in India.
I purchased two items of clothing. One did not work for me, so I sent it back for a refund. They received it and sent an email promising a refund within 21 business days. After the 21 business days, I called them and they said they would process it. Weeks later, I emailed them and they said they would process it. Weeks go by, I called again and they said they would make it a priority and pass on the information to process it; I asked for a manager and they said they don't have a manager, they are a separate company who passes on information to eShakti in India.
The credit card claim is still pending, but thankfully the credit card company refunded me in the meantime.

I ordered on 2/25, told me I would have by 3/16. Still waiting, I have emailed & called, no response

Custom made to my measurements, fits perfectly. Unbelievable price for a custom-made dress, the quality is excellent, and it even shipped much quicker than I expected, especially coming from overseas.

I placed an order February 18th for a dress. It was estimated to arrive March 9-15th. As of today I still have not received the item I purchased. I have contacted them by email and phone and I have not received a response. I am now requesting PayPal to intervene.

They took three weeks to ask additional questions on my order when I should have been receiving it in 2 days. I asked to cancel and Diana said she would cancel and credit. However it's been two weeks and they've not done so and refuses to respond. Don't trust this company.

After many years of being a loyal eshakti customer, my most recent order of 3 dresses (placed on January 30,2023 with an expected delivery date of February 18,2023) has turned into a nightmare. When the delivery date came and went with no updated information from eshakti I began the process of trying to find out what was going on with my order. After receiving numerous automated "we'll get back to you" replies to online requests for status updates, requests that were never were responded to, I finally waited on the phone for 30 minutes to speak to a customer service rep (this was sometime in late February). I was told there had been issues with fabric supplies. The representative expressed much frustration that her department was having to try and explain all about these delays to customers instead of having the company deal properly with issues such as this but she promised me that my orders were in production and I could expect to receive them the following week. Two days ago I received a FedEx delivery from eshakti. According to their site, two of my 3 items would be in this order and the last item would arrive soon. The box only contained one item. So, a month after my expected delivery date, I have two items that have never arrived. I used to love eshakti and want to love them again but at this point, I hope I don't have to end up requesting a reverse payment from my credit card company for items ordered but never received. Under my orders, the site is indicating that this entire order was delivered on March 15,2023. That is not a true reflection of my experience. Please, eshakti, GET YOUR ACT TOGETHER!

Being able to customize was great. Very pretty product, but be careful with sizing. Might try ordering a size up.