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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.

Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
This company does not typically respond to reviews

Instant Feedback

21,838 reviews
Missouri
2 reviews
0 helpful votes
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Beautiful, Comfortable Masks!
September 17, 2021

The three masks that I purchased are beautifully made, very comfy and stylish.

Date of experience: September 17, 2021
Illinois
1 review
0 helpful votes
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Looked handmade by a sewing student
October 17, 2021

The quality was just terrible. These dresses looked handmade by someone in a sewing class... I was very disappointed in the fabric- also the sizing was way off as well.

Date of experience: September 17, 2021
GB
1 review
0 helpful votes
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Brilliant
September 17, 2021

Brilliant service, beyond excited to see these two especially being edited!

Date of experience: September 17, 2021
Florida
1 review
0 helpful votes
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Website navigation is cumbersome at times
September 17, 2021

I don't understand why a new window opens every time I view an item. I end up with a lot of windows open when I am browsing.

Date of experience: September 17, 2021
Connecticut
4 reviews
0 helpful votes
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Love it!
September 17, 2021

I am 5ft 1 and being able to have a garment altered to fit me is fantastic!

Date of experience: September 17, 2021
Oregon
1 review
0 helpful votes
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Love My Masks!
September 17, 2021

I ordered several Eshakti masks to go with different outfits. Each one is expertly sewn, and has a little pocket for a filter. The adjustable ear straps and ribbon neck strap are indispensable. Well done, Eshakti!

Date of experience: September 17, 2021
Texas
1 review
0 helpful votes
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Always great!
September 17, 2021

I love being able to find unique dresses in my plus size. Returns are easy.

Date of experience: September 17, 2021
California
1 review
0 helpful votes
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Good Service
September 17, 2021

I think this is a very good idea. Even though I am not happy with my first order, I plan to try again.

Date of experience: September 17, 2021
New York
1 review
1 helpful vote
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I am absolutely thrilled with my dress. It is beautiful, very well made, and IT FITS PERFECTLY! I LOVE IT. The same design first delivered was just a little off in fit, likely due to my unskillful measurements. Now eShakti has it perfect for me. It is the best fitting dress I have ever worn. Thank you.

The friendly professionalism of everyone at eShakti has been consistently responsive and understanding. Thank you all.

And, very importantly, the eShakti communication systems are exemplary, from website, to ordering, to shipping, to feedback, and more.

I am totally satisfied.
Highly Recommend.

Date of experience: September 17, 2021
Texas
2 reviews
0 helpful votes
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Great Service and Product
September 17, 2021

My custom ordered dress fit perfectly with the new neckline, sleeves, and length I chose. When I contacted customer service about alternate fabrics available, they quickly and kindly found two other fabric choices for me. In the end, I chose the original navy fabric. It is a beautiful dress.

Date of experience: September 17, 2021
Washington
1 review
0 helpful votes
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Love my new dress!
September 17, 2021

Easily customize a garment. Great fit, better than expected. Fast, easy checkout, thanks!

Date of experience: September 17, 2021
Michigan
1 review
0 helpful votes
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I returned it.
September 17, 2021
Updated review

Love the selections and find it difficult to choose!

Date of experience: September 17, 2021

Love the selections and find it difficult to choose!
August 26, 2021
Previous review

Love the selections and find it difficult to choose!

Date of experience: August 26, 2021
California
1 review
0 helpful votes
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Tailored clothing at department store prices.
September 17, 2021
Updated review

What a treat it is to have something made exactly how you want. Neckline, sleeve length, hem... There is so much to choose from! I will definitely purchase from eShakti again.

Date of experience: September 17, 2021

There is so much to choose from!
August 25, 2021
Previous review

There is so much to choose from! Which is good, but overwhelming.

Date of experience: August 25, 2021
Kansas
2 reviews
0 helpful votes
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Can't stop raving
September 17, 2021

I get compliments almost every single time I wear an eShakti item out, to the point where I carry around the business cards eShakti includes with orders to hand to strangers who compliment my outfits. I'll be a customer as long as eShakti is around!

Date of experience: September 17, 2021
Connecticut
1 review
0 helpful votes
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Customized dresses!
September 17, 2021
Updated review

I LOVE the ability to customize dresses. As a professional who works with both children and adults, the ability to have hem lines below the knees/mid-calf means I can sit on the floor with kids AND look professional when working with adults!

Date of experience: September 17, 2021

I LOVE the ability to customize dresses
August 25, 2021
Previous review

I LOVE the ability to customize dresses. As a professional who works with both children and adults, the ability to have hem lines below the knees/mid-calf means I can sit on the floor with kids AND look professional when working with adults!

Date of experience: August 25, 2021
North Carolina
2 reviews
0 helpful votes
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Can't Go Wrong!
September 17, 2021

EShakti is truly awesome in providing modest outfits. I love the ability to customize. Thank you, eShakti!

Date of experience: September 17, 2021
Michigan
1 review
0 helpful votes
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First order
October 17, 2021
Updated review

It was Too hard to get the original account set up. Took many tries. The Product fabric was stiffer than pictured. I was alerted that it "couldn't be delivered" and had a wrong address and this was hard to track. It turns out that in fact, it actually was delivered to the right address.

Date of experience: September 17, 2021

Too hard to get account set up
September 24, 2021
Previous review

Too hard to get account set up.

Date of experience: August 25, 2021
California
1 review
0 helpful votes
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I'm glad you're here!
September 16, 2021
Updated review

Thank you for your trendy, beautiful styles, and thank you for allowing us to customize them!

Date of experience: September 16, 2021

Thank you for your trendy, beautiful styles, and thank...
August 25, 2021
Previous review

Thank you for your trendy, beautiful styles, and thank you for allowing us to customize them!

Date of experience: August 25, 2021
Illinois
1 review
0 helpful votes
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Good job
September 16, 2021

Arrived on time. Good quality workmanship. A little hard to get the feel from the pix alone. Wish you used plus sized models on the larger sizes.

Date of experience: September 16, 2021
Illinois
1 review
0 helpful votes
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Definitely shop here!
September 16, 2021
Updated review

Fast shipping even for my custom dress order! Great customer service that follows up to make sure you are happy; I returned two dresses that didn't flatter me and was able to get the perfect style for me in time for my event!

Date of experience: September 16, 2021

So happy the dress I wanted is back in stock!
September 2, 2021
Previous review

So happy the dress I wanted is back in stock! I can't wait to get my customized dresses!

Date of experience: September 2, 2021