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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.

Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
This company does not typically respond to reviews

Instant Feedback

21,838 reviews
Tennessee
1 review
0 helpful votes
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Great website
September 29, 2021

It's very easy to make a dress custom, by adjusting the sleeves or the neckline. There are a lot of unique patterns and designs available, so highly unlikely to see someone else wearing the same item.

Date of experience: September 29, 2021
Utah
1 review
0 helpful votes
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Just as expected
September 29, 2021

Everything fit perfectly and is beautiful quality!

Date of experience: September 29, 2021
Texas
1 review
1 helpful vote
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Red top
September 29, 2021

Very nice, except the cuff of the sleeve is unreasonably tight and cutting off circulation on my arms. I will have to do alteration locally.

Date of experience: September 29, 2021
California
1 review
0 helpful votes
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Nice service
September 29, 2021

It's not always comfortable ordering online from an unknown vendor, but eShakti seems to be the real deal. I've heard good things from others, and my first purchase from them arrived quickly, and was of very high quality - great fabric, beautifully made, and well packaged.

Date of experience: September 29, 2021
Utah
1 review
0 helpful votes
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Perfect Fit!
September 29, 2021

Order arrived quickly with the length I specified and it fit perfectly - very flattering skirt!

Date of experience: September 29, 2021
Colorado
1 review
15 helpful votes
Follow Jess W.
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This order was my first eShakti experience, and unfortunately when the dress arrived, it didn't fit. I opted for the custom measurements, but the dress definitely didn't fit like it was made for me - it was inches too big all over. I replied to a customer service email when they checked in on my order and sent along photos. The second dress arrived much quicker than I expected (which was good since I needed it for an event!) and fits well. I'm so glad there was an option to get it right!

Date of experience: September 29, 2021
North Carolina
1 review
0 helpful votes
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My favorite dress shop!
September 29, 2021

I love buying dresses from eShakti. Been overly pleased with most of my purchases and the ones I haven't loved, they've fixed for me. Easy to browse, easy to customize, easy to order.

Date of experience: September 29, 2021
New Jersey
1 review
0 helpful votes
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Review
September 29, 2021

Very pleasant spur of the moment shopping experience. Revieved items very neatly packaged with care. Items are very well made with quality materials overall experience. Will be shopping again

Date of experience: September 29, 2021
Connecticut
1 review
0 helpful votes
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Head of the class
September 29, 2021

I purchased these items for my daughter. She is a school teacher and needs so appropriate attire that meet the school dress code standards but are also stylish. These items are perfect and she loves them!

Date of experience: September 29, 2021
Pennsylvania
2 reviews
0 helpful votes
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GREAT COMPANY!
September 29, 2021

I have purchased several dresses and could not be more pleased. My dresses came quickly, wrapped carefully in tissue paper and contained a measuring tape. The option to customize at this price is a great option. I never expected such quality material at this price. And of course, who doesn't love pockets?

Date of experience: September 29, 2021
Texas
1 review
0 helpful votes
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Masks
September 28, 2021

It is ok. But did not get the one with the little hearts on it.

Date of experience: September 28, 2021
Texas
1 review
0 helpful votes
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Custom fit
September 28, 2021

Measurement instructions were easy, and the dress options were fantastic! It fits perfect.

Date of experience: September 28, 2021
New York
1 review
0 helpful votes
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Great dress
September 28, 2021

Quick service and a beautiful dress! I appreciate being able to customize the design features.

Date of experience: September 28, 2021
Utah
1 review
0 helpful votes
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Lovely Dress
September 28, 2021

Swishy and comfortable, the dress and construction is great. The bust is a little tighter than I expected, but not uncomfortably so.

Date of experience: September 28, 2021
Pennsylvania
1 review
0 helpful votes
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Easy ordering & beautiful clothing
September 27, 2021

Easy to navigate on the website. Instructions for taking measurements for custom clothing were very clear and helpful. SO MANY options to choose from for beautiful clothing made it hard to choose.

Date of experience: September 27, 2021
Pennsylvania
1 review
0 helpful votes
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Great service
September 27, 2021

Very happy with eShakti. I was nervous about ordering, but had my measurements taken by an experiences seamstress and the clothing fit perfectly.

Date of experience: September 27, 2021
Virginia
1 review
0 helpful votes
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Cotton Jersey Dress
September 27, 2021

Excellent experience. Very easy. Thank you………………..

Date of experience: September 27, 2021
Florida
2 reviews
0 helpful votes
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This will be my second dress in which I purchased that this has been the case. I am questioning returning since if I size up the top will fit but the bottom will be too large. Disappointed.

Date of experience: September 27, 2021
Illinois
1 review
0 helpful votes
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Great service!
September 27, 2021
Updated review

Love the different options to customize the dress!

Date of experience: September 27, 2021

It's so nice to customize your dress!
September 9, 2021
Previous review

It's so nice to customize your dress!

Date of experience: September 9, 2021
Utah
1 review
0 helpful votes
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They get these done very fast, and the shipping was several days earlier than expected.

Date of experience: September 27, 2021