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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.

Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews
Massachusetts
2 reviews
0 helpful votes
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Perfect fit!
October 1, 2021

The person who will be wearing this dress is over the moon with satisfaction! The dress came in a very timely fashion and it looks beautiful.

Date of experience: October 1, 2021
California
1 review
0 helpful votes
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Overall the site is good, but the "infinite scrolling" feature is very frustrating. When I'm browsing through 300 different dresses, I want them to be arranged on page 1, page 2, ect. That way I can see how far I am through all the options

Date of experience: October 1, 2021
Washington
1 review
0 helpful votes
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Perfect. And it has pockets!
October 1, 2021

I thought for sure someone would have to call to clarify the measurements I asked for but the exact measurements I provided were used and it fits perfect.

Date of experience: October 1, 2021
Kansas
1 review
0 helpful votes
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Great top
October 1, 2021

Easy! Love your site. Thank you! Will definitely order from this site again. Very user friendly.

Date of experience: October 1, 2021
Minnesota
1 review
0 helpful votes
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Great in theory…
October 31, 2021

I loved the idea of personalizing a dress. However, the fabric quality does not reflect the price paid. Because of the cheap fabric alone, I would not recommend this site.

Date of experience: October 1, 2021
California
1 review
1 helpful vote
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Great service
October 1, 2021

While the dress did not fit and I forgot to include the refund slip in the return package, eshakti was very helpful and understanding with quick and thorough responses. Including a prepaid shipping label for returns made the process stress free and encourages me to continue shopping with eshakti now that I don't have to worry if something doesn't fit. Shirt that I ordered fits great.

Date of experience: October 1, 2021
Michigan
1 review
0 helpful votes
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First time experience fantastic!
October 1, 2021

Unfortunately, the event that I was going to wear this dress to was cancelled due to COVID.
However, I am so looking forward to being able to wear this and look elegant.

Date of experience: October 1, 2021
Colorado
1 review
0 helpful votes
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Great dresses for work and life!
September 30, 2021

Love the styles (and the overstock prices). I would love to see a few more plus size models.

Date of experience: September 30, 2021
Colorado
1 review
0 helpful votes
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Love how you can change the sleeves and you do the length according to how tall you are! Fantastic

Date of experience: September 30, 2021
New Hampshire
1 review
0 helpful votes
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Great customer service
September 30, 2021

I had asked to have a plunging neckline added to the dress (that wasn't an option provided), customer service contacted me right away (via email) and offered to send a muslin dress as a test fit to make sure I liked the fit, which blew my mind (in a good way). I let them know that I needed the dress as soon as possible and didn't have time for the test fit (but that I'm happy to know that's an option for future purchases). The dress arrived on time and fit perfectly and the plunge neckline was exactly what I wanted.

Date of experience: September 30, 2021
New York
1 review
0 helpful votes
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Very Happy
September 30, 2021

I am very happy with my purchases. The fit is fabulous and arrived fast. The package was prepared with care and my dresses arrived safely. It was evident thought goes into the packaging and it felt special as I opened the box and unfolded the contents.

Date of experience: September 30, 2021
Connecticut
1 review
0 helpful votes
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The service provided was expedite and professional.

Date of experience: September 30, 2021
Canada
1 review
0 helpful votes
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Blue heaven
September 30, 2021

I have not shopped for a while, glad to order again...

Date of experience: September 30, 2021
California
1 review
0 helpful votes
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Wonderful
October 30, 2021

A little confusing. At first they said the customizing was free and then had trouble ordering because of a gift card problem. Then when I went back on, I had lost the free customizing.

Date of experience: September 30, 2021
Canada
2 reviews
0 helpful votes
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Tailored to your specifications
September 30, 2021

Like the options for the dress and not aware of any other company that provides that option on online purchases.

Date of experience: September 30, 2021
Arkansas
1 review
0 helpful votes
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Very Pleased
September 29, 2021

This was my first order with eShakti and I am so pleased with the process. The dress I ordered was for my mom's Mother of the Bride dress for my sister's upcoming wedding. The whole process was simple and the dress is beautiful.

Date of experience: September 29, 2021
Washington
3 reviews
5 helpful votes
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Good Looking top!
September 29, 2021

Liked product very much even though it is a little bit snug under the arms. That's the only change I'd make, but not enough to return it. Looks good! Packing was very secure & trackable.
I like particularly seeing the names of those who made it for me! Thanks!

Date of experience: September 29, 2021
Arkansas
1 review
0 helpful votes
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Love
September 29, 2021

I love shopping this site! All the items I've purchased I wear regularly. They are so comfy cozy while looking classy!

Date of experience: September 29, 2021
Massachusetts
1 review
0 helpful votes
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First time order
September 29, 2021

Site is easy to navigate, referral credit is a great incentive to try the site.

Date of experience: September 29, 2021
Massachusetts
1 review
0 helpful votes
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First time ordering
September 29, 2021

I have been admiring the advertisements for a long time and finally decided to try my first order. The website and modifications were very easy to use, the pictures I believe are true to reality, and what I received was exactly what I had asked for. The clothing is beautiful and I definitely will be ordering more in the future.

Date of experience: September 29, 2021