eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.
Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.
Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.
eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.
This summary is generated by AI, based on text from customer reviews
Customer service is great but the dresses were a disappointment.
I'm always looking for great black outfits and this company is perfect. My needs are very specific and I love the ability to choose sleeve length, pockets, length and neckline. Will definitely order from this company again!
It was great to customize this dress. Unfortunately the bust area was much tighter than the measurements showed size wise. Had to return the dress. I am hoping to reorder.
I love eshakti. Especially the customizations and the designs. Most of the dresses I own are from eshakti.
This is my go-to website for dresses I know I will love. I have never found dresses that fit before eshakti! I'm almost 6' tall, and plus-sized, so finding dresses has always been a nightmare. But now I know that I will always be able to find and customize something I love on eshakti. My closet is full of gorgeous dresses now!
Ordered three items. All came quickly and well packaged. All were as shown.
Maybe the fault is mine. I followed directions for taking my measurements very carefully but the dress is very big on me and it's very unflattering. I had hoped for better.
I cannot wait to try more of your clothes and I enjoyed looking through all of the styles that you carry. I value the ability to get the sleeve length and skirt length that looks best on me.
The dress is transparent and much larger than appears.
I liked eShakti's fit guarantee program. It was easy to use the QR code to reach a website that asked detailed questions about the fit of each garment. When I finished filling out the form, it said someone would contact me within 48 hours, and I should not return the order until I heard from someone, in case they had questions. No one contacted me for a week, until I emailed them. The person writing back originally was not aware that I had filled out the remake form and asked me to describe the fit of the garments, which I had already done in great detail. When she did locate my information she said they were working on a remake and would contact me on the status of my order. Another week went by, I heard nothing about the order or its arrival, and then the remake showed up at my door. The remade clothing did fit better.
I absolutely love the clothing I've ordered from eShakti. Being able to customize it, even to my own measurements, is a game-changer!
Even though I gave eShakti my precise measurements, the dress was still too large. However, it's very well made and the fabric is real nice, the dress is lined too. It's being remade and I hope it's perfect on the remake.
I was able to customize a dress to have 3/4 sleeves - now I have the perfect dress for me!
It came in time, but with this crazy weather. I didn't wear it. I had great service. It's absolutely beautiful. Made well. I couldn't ask for more. Thank you
You have been wonderful for me - the customization's allow me to have a top which works around my prosthetics. The coat is wonderful
I love the business model: the ability to customize my clothing and to see it live on a model in real time. Once you go custom, it's hard to go back!
Loved my order and the speed in which I received it
I bought two dresses. I loved one and the for was perfect. The other one fit pretty well but was improperly finished and I had to pay return shipping to send it back.
Material selection is not good. Made to fit did not work. Zipper did not work.
Answer: Delight, Please order based on the eShakti sizing/measurement information. The measurements are in inches, and are body measurements. Do not go by other brand size charts. Thank you.
Answer: Sorry, Debapriya, we have stopped our India operations and there are no plans to resume the services any time soon. We will let you know if we do resume our operations in the future!
Answer: I have been ordering the standard sizes and they are true to the measurements posted. No matter what you put in your height, so the length is always spot on.
Answer: Purchase a dress that is made with the knit fabric. It is flexible and much more loose feeling than the other fabrics. If you do decide to add inches to the measurement, I recommend only adding 1-2 inches AND only add those inches where you like it loser. For example, measure your arms true to size unless you like it a bit lose. Measure your waist true to size unless that is where you like it a bit lose. But honestly, I think you will find the knit dresses to be the best if you dislike tight fitting clothing! I also am not a fan and those are the dresses I wear most often! I have bought other styles, so I have other fabrics to compare it to.
Answer: I have been ordering from eShakti for over 12 months ( something like 25 dresses). I have never had a problem. Customer Service has always been great. Quick to respond and very accomodating. Even adding a deisgn I requested to Fabric Customisation. Winning! I have only had to return 1 dress and it was easy and I got a full refund. I am in Sydney, Australia and my orders always arive in 10-14 days without fail. You can track the progress of your order online.
Answer: From my experience, In most cases the products are made in the featured color and fabric. There are some items that are offered in different colors on the site. As for the daughter, I suggest using the measurement chart and submitting it to see if it can be accomplished.
Answer: You can refer to our Brand Size chart here - http://www.eshakti.com/SizeChart.aspx Do note that we offer standard sizes from 0-36W or you can get it made as per your exact size measurements (Custom sizing). Bust). We request you to choose your size & height combination carefully from our size chart to get a perfect fit.
Answer: Yes, it will be delivered within 4 weeks. In fact, delivery timelines are 17 days, but it makes sense given unexpected customs delays we are seeing, to plan for an additional week or two.
Answer: Yolanda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.
Answer: Miranda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.