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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.

Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews
Georgia
1 review
0 helpful votes
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Arrived quickly
October 12, 2021

Customer service is great but the dresses were a disappointment.

Date of experience: October 12, 2021
Virginia
1 review
0 helpful votes
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Great fit
October 12, 2021

I'm always looking for great black outfits and this company is perfect. My needs are very specific and I love the ability to choose sleeve length, pockets, length and neckline. Will definitely order from this company again!

Date of experience: October 12, 2021
Ohio
1 review
0 helpful votes
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Beautiful dress
October 12, 2021

It was great to customize this dress. Unfortunately the bust area was much tighter than the measurements showed size wise. Had to return the dress. I am hoping to reorder.

Date of experience: October 12, 2021
New Jersey
1 review
0 helpful votes
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My #1 source of dresses
October 12, 2021

I love eshakti. Especially the customizations and the designs. Most of the dresses I own are from eshakti.

Date of experience: October 12, 2021
Illinois
1 review
0 helpful votes
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The only place I go for dresses
October 12, 2021

This is my go-to website for dresses I know I will love. I have never found dresses that fit before eshakti! I'm almost 6' tall, and plus-sized, so finding dresses has always been a nightmare. But now I know that I will always be able to find and customize something I love on eshakti. My closet is full of gorgeous dresses now!

Date of experience: October 12, 2021
Kentucky
1 review
0 helpful votes
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Overall pleased
October 12, 2021

Ordered three items. All came quickly and well packaged. All were as shown.

Date of experience: October 12, 2021
North Carolina
1 review
0 helpful votes
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Great service, disappointing dress
October 12, 2021

Maybe the fault is mine. I followed directions for taking my measurements very carefully but the dress is very big on me and it's very unflattering. I had hoped for better.

Date of experience: October 12, 2021
Massachusetts
1 review
0 helpful votes
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Dresses for a wedding
October 12, 2021

I cannot wait to try more of your clothes and I enjoyed looking through all of the styles that you carry. I value the ability to get the sleeve length and skirt length that looks best on me.

Date of experience: October 12, 2021
Australia
1 review
0 helpful votes
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Disappointed
November 11, 2021

The dress is transparent and much larger than appears.

Date of experience: October 12, 2021
New York
1 review
0 helpful votes
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Poor communication about remake
November 10, 2021

I liked eShakti's fit guarantee program. It was easy to use the QR code to reach a website that asked detailed questions about the fit of each garment. When I finished filling out the form, it said someone would contact me within 48 hours, and I should not return the order until I heard from someone, in case they had questions. No one contacted me for a week, until I emailed them. The person writing back originally was not aware that I had filled out the remake form and asked me to describe the fit of the garments, which I had already done in great detail. When she did locate my information she said they were working on a remake and would contact me on the status of my order. Another week went by, I heard nothing about the order or its arrival, and then the remake showed up at my door. The remade clothing did fit better.

Date of experience: October 11, 2021
South Dakota
1 review
0 helpful votes
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Wonderful
October 11, 2021

I absolutely love the clothing I've ordered from eShakti. Being able to customize it, even to my own measurements, is a game-changer!

Date of experience: October 11, 2021
Tennessee
1 review
0 helpful votes
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Nice dress - but being remade
October 11, 2021

Even though I gave eShakti my precise measurements, the dress was still too large. However, it's very well made and the fabric is real nice, the dress is lined too. It's being remade and I hope it's perfect on the remake.

Date of experience: October 11, 2021
Delaware
1 review
0 helpful votes
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Unhappy
October 11, 2021

Online order was easy but the product did not fit properly when it arrived and was not that great as far as quality.

Date of experience: October 11, 2021
Canada
1 review
0 helpful votes
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Perfect dress
October 11, 2021

I was able to customize a dress to have 3/4 sleeves - now I have the perfect dress for me!

Date of experience: October 11, 2021
Illinois
2 reviews
0 helpful votes
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Exactly what I ordered.
October 11, 2021

It came in time, but with this crazy weather. I didn't wear it. I had great service. It's absolutely beautiful. Made well. I couldn't ask for more. Thank you

Date of experience: October 11, 2021
Colorado
1 review
0 helpful votes
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A nice coat n shirt
October 11, 2021

You have been wonderful for me - the customization's allow me to have a top which works around my prosthetics. The coat is wonderful

Date of experience: October 11, 2021
Pennsylvania
1 review
0 helpful votes
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Love the business model!
October 10, 2021

I love the business model: the ability to customize my clothing and to see it live on a model in real time. Once you go custom, it's hard to go back!

Date of experience: October 10, 2021
Louisiana
1 review
0 helpful votes
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Just Awesome!
October 10, 2021

Loved my order and the speed in which I received it

Date of experience: October 10, 2021
Canada
1 review
0 helpful votes
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50-50
November 9, 2021

I bought two dresses. I loved one and the for was perfect. The other one fit pretty well but was improperly finished and I had to pay return shipping to send it back.

Date of experience: October 10, 2021
Texas
1 review
0 helpful votes
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Material selection is not good. Made to fit did not work. Zipper did not work.

Date of experience: October 10, 2021