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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.

Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
This company does not typically respond to reviews

Instant Feedback

21,838 reviews
California
1 review
0 helpful votes
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Customer service
November 2, 2021

Very good customer service. Good communication with orders, tracking dress completion and shipping information

Date of experience: November 2, 2021
GB
1 review
0 helpful votes
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Great
November 2, 2021

Love the customization! Finally a winter coat that fits properly! I have room for a thick sweater, it does not stretch over my back (and broad shoulders), but it is not bulky or lumpy! I am very happy.

Date of experience: November 2, 2021
Illinois
1 review
0 helpful votes
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Denim dress
November 2, 2021

No problems with the order. The dress fit well and I like it.

Date of experience: November 2, 2021
Florida
1 review
0 helpful votes
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Excellent product
November 2, 2021

Beautiful dress, very well made and true to size. Very satisfied

Date of experience: November 2, 2021
Michigan
1 review
0 helpful votes
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Christmas Gift
November 1, 2021

Good, like size options. Like the color, very tall daughter in law

Date of experience: November 1, 2021
Georgia
3 reviews
0 helpful votes
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Beautiful dress
November 1, 2021

Lovely dress, just as pictured and described on the website.

Date of experience: November 1, 2021
Canada
1 review
0 helpful votes
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Stylish at the wedding.
November 1, 2021

The dress was shipped super fast, fits great, and looks wonderful. Will be excited to wear it to the wedding.

Date of experience: November 1, 2021
Kansas
1 review
0 helpful votes
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Review a title
November 1, 2021

Very excited, thought this design was discontinued

Date of experience: November 1, 2021
Massachusetts
1 review
0 helpful votes
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Amazing!
November 1, 2021

I has a great experience. My dress is beautiful. Looking forward to wearing it on December 4th.

Date of experience: November 1, 2021
Colorado
1 review
0 helpful votes
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Love eshakti
October 31, 2021

I love this company. Every single time with the custom size it arrives perfectly. Every. Single. Time. I have done 3 orders in 2021 and over a dozen items. Perfect fit. First try. Every time!

Date of experience: October 31, 2021
California
1 review
0 helpful votes
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My shirts
October 31, 2021

I loved all my clothes. So happy with the clothes. Nice quality and I get lots of compliments.

Date of experience: October 31, 2021
California
1 review
0 helpful votes
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Rebeccak1
October 31, 2021

Everything was just fine but the dress was too small for the size (12) so I have returned it back by USPS mail on October 26,2021

Date of experience: October 31, 2021
New Jersey
1 review
0 helpful votes
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Awesome customer service
October 31, 2021

I moved several months ago, thousands of miles from my previous place. I didn't realize that my old address was still on file with eShakti, and I didn't notice it until I got the shipping notification from FedEx. I tried several times to contact FedEx but no luck. I contacted eShakti, and they somehow managed to get it rerouted to me at my correct address. They were kind about my mistake, and incredibly helpful. I am a very satisfied customer, and I promise to check my shipping address more carefully in the future!

Date of experience: October 31, 2021
Georgia
1 review
0 helpful votes
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Two dresses ordered with custom measurement. Instructions were clear with pictures to help do it correctly. The results were awesome. A good fit in pretty dresses. All were delivered as promised, in less than two weeks, even with all the shipping concerns in the news.

Date of experience: October 31, 2021
New York
1 review
0 helpful votes
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Great quality
October 31, 2021

Good material good quality, nicely packaged.
I didn't try it on yet but it looks perfect for the occasion I will be attending.

Date of experience: October 31, 2021
Georgia
1 review
0 helpful votes
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Fun way to shop
October 31, 2021

I love being able to customize the neckline, sleeve, and skirt length.

Date of experience: October 31, 2021
Virginia
1 review
0 helpful votes
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Eshakti
October 31, 2021

Eshakti is great, i have shopped this website since 2018. Never disappointed with the service.

Date of experience: October 31, 2021
Massachusetts
1 review
0 helpful votes
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Loved it!
October 30, 2021

Pants fit great and the quality is very good. I will buy again from this store!

Date of experience: October 30, 2021
California
1 review
0 helpful votes
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I ordered my first dress from EShakti in 2016 and have been shopping here occasionally since then. Each time EShakti always provides the best service, high quality and fashionable taste. Thank you for your great job!

Date of experience: October 30, 2021
Florida
1 review
0 helpful votes
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Affordable and personalized
October 30, 2021

I've made a few purchases with eShakti over the past few years and have been very pleased with the concept of picking a shell of an outfit out, altering the look to suit my tastes, and then being able to further have it customized for my precise measurements. There was a time I would go to the fabric store, rummage through pattern books, pick out fabrics, pay for it all then take to my seamstress to get measured and have it made, then fitted and adjusted. The price for that was more than what I pay for the same services with eShakti.

Date of experience: October 30, 2021