business logo of Eshakti

EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
Write a Review

From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.

Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Eshakti?
grey star
grey star
grey star
grey star
grey star

Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
This company does not typically respond to reviews

Instant Feedback

21,838 reviews
Virginia
1 review
0 helpful votes
Follow Sarah V.
Unfollow Sarah V.
Send Message
Share Review
Report Review

Little Black Dress!
November 13, 2021

Easy to customize tools allows you to make the dress to your style!

Date of experience: November 13, 2021
Florida
1 review
0 helpful votes
Follow Mary M.
Unfollow Mary M.
Send Message
Share Review
Report Review

2 piece bi level hemmed outfit
November 13, 2021

Great experience. Loved the choices. Quality is good, along with pricing.

Date of experience: November 13, 2021
New York
1 review
0 helpful votes
Follow Kristin X.
Unfollow Kristin X.
Send Message
Share Review
Report Review

Excellent service
November 12, 2021

This is the second time I've purchased a garment from eshakti and I've loved both. I get compliments on the pieces and I can't recommend the service enough

Date of experience: November 12, 2021
Georgia
1 review
0 helpful votes
Follow Ellen I.
Unfollow Ellen I.
Send Message
Share Review
Report Review

I ordered the Obi dress with elbow length sleeves and a low v-neck high back neck. Sent my measurements for a custom fit and it fits beautifully. Dress is amazingly well-made. Love the pockets, the hook and eye above the zipper, the flow of the skirt. Delivery was also amazing - 9 days from time of order to receipt. I like the friendly customer service as well. When I was told that delivery would be delayed a few days due to holidays, I requested faster delivery (the dress was for a funeral) and eShakti.com graciously accommodated me. The card that came with the dress, listing the women who worked on my dress and what each was responsible for, was such a lovely, personal touch. Really can't say enough good about eShakti!

Date of experience: November 12, 2021
Illinois
1 review
0 helpful votes
Follow Valerie I.
Unfollow Valerie I.
Send Message
Share Review
Report Review

Second Purchase
November 12, 2021

Purchased the dress and skirt for my daughter as a gift. The material is great. Can't wait to see her in them after Christmas.

Date of experience: November 12, 2021
Alabama
1 review
0 helpful votes
Follow Jill A.
Unfollow Jill A.
Send Message
Share Review
Report Review

Good
November 12, 2021

Like the flexibility of the order process thank you

Date of experience: November 12, 2021
Illinois
1 review
0 helpful votes
Follow JIGNA S.
Unfollow JIGNA S.
Send Message
Share Review
Report Review

Current order
December 12, 2021

Of the two items I received the dress fits perfectly fine but the top is not made correct

Date of experience: November 12, 2021
New York
1 review
0 helpful votes
Follow Vicki H.
Unfollow Vicki H.
Send Message
Share Review
Report Review

I need to return it
November 12, 2021

It looks like the return process is difficult and I have to spend some time figuring it out. I hope to complete it on Monday.

Date of experience: November 12, 2021
California
2 reviews
0 helpful votes
Follow Holly M.
Unfollow Holly M.
Send Message
Share Review
Report Review

I love the idea of this site.
November 12, 2021

I will try again. The idea of a custom dress at a great price is compelling.

Date of experience: November 12, 2021
California
1 review
0 helpful votes
Follow Nancy A.
Unfollow Nancy A.
Send Message
Share Review
Report Review

Great Dress!
November 12, 2021

Love the dress and the fit. Loved that it had pockets.

Date of experience: November 12, 2021
District of Columbia
1 review
0 helpful votes
Follow Eleni F.
Unfollow Eleni F.
Send Message
Share Review
Report Review

Quality garment, very reasonable price
November 12, 2021

I ordered this dress for a wedding and am very happy with the quality and fit. However, despite ordering within the promised time frame (eShakti had just sent emails promising 7-9 day delivery) I did not receive the dress for 3 weeks. Obviously too late for the planned wedding. However, my last-minute changes to style were handled, and phone messages returned. Also, I was credited for a referral code which I had difficulty using initially. I was not surprised with the delay as the customer service rep said they were all shocked and concerned over the promised 7-9 day arrival date and "no promises" could be made regarding delivery with such a short window. The quality is excellent. I would have ordered a sash belt rather than the belt with grommets that was sent. If possible, I would still order that now from eShakti. I think a sash would be dressier than the silver grommets which are visible on the front of the garment. Black grommets would be less visible on the front of the garment. There were multiple delays (emails sent re FedEx delivery) affecting the final delivery time.
I would use this company again as the customer service seemed eager to provide assistance, however, most likely for special occasion dresses only. Prices are very reasonable for a garment like this. I modified the garment with a band collar, 3/4 length sleeves and calf length and was very happy with these changes. The "dupioni" silk is a reasonable substitute for real silk however I might have considered paying more for real silk. Upgrading the fabric would be a huge improvement in quality. I was concerned about the color with "ombre" effect but it is very subtle and sophisticated

Date of experience: November 12, 2021
Maryland
1 review
0 helpful votes
Follow Gabriella S.
Unfollow Gabriella S.
Send Message
Share Review
Report Review

Dress
November 11, 2021

It was a lot of fun! I enjoyed having length, sleeve options.

Date of experience: November 11, 2021
District of Columbia
1 review
0 helpful votes
Follow Diane I.
Unfollow Diane I.
Send Message
Share Review
Report Review

The sizing runs very small so I ordered a much larger size. Also changed the neckline which was my mistake. The v neck is way too low but I did not return since this was a dress purchased with EShakti credit. The previously ordered jumpsuit was way too small even though I ordered the ‘correct' size. When I had to return item, customer service noted that sizing runs small. Each time I use the credit, I'm charged another $9.95 for shipping. If this was returned I'd be left with a $10 credit. So back of the closet it'll go ‍

Date of experience: November 11, 2021
Illinois
1 review
0 helpful votes
Follow Katherine E.
Unfollow Katherine E.
Send Message
Share Review
Report Review

Great shop
November 10, 2021

Always easy to order and in always confident that I'm going to be getting high quality products.

Date of experience: November 10, 2021
Alabama
1 review
0 helpful votes
Follow Krys Q.
Unfollow Krys Q.
Send Message
Share Review
Report Review

EShakti is hands down my favorite way to shop for clothes online. I have a weird body shape, and being able to customize to my figure is amazing. Plus, they've always got something I love. I have 20 or so eShakti dresses in my closet, and whenever I wear one I get compliments.

Date of experience: November 10, 2021
North Carolina
1 review
0 helpful votes
Follow Nancy R.
Unfollow Nancy R.
Send Message
Share Review
Report Review

Order ease
November 10, 2021

First time use/ very easy to order. Fit was perfect on one dress. 2nd dress sleeves were about 1 1/2 " too long but otherwise very good fit.

Date of experience: November 10, 2021
Virginia
1 review
0 helpful votes
Follow Laurie V.
Unfollow Laurie V.
Send Message
Share Review
Report Review

Quick turnaround on products.
November 10, 2021

I enjoyed personalizing the outfit to fit my taste.

Date of experience: November 10, 2021
California
1 review
1 helpful vote
Follow Katrina A.
Unfollow Katrina A.
Send Message
Share Review
Report Review

As always an excellent experience...
November 10, 2021

I've ordered many dresses from eShakti, and have never had a bad experience. The garments are well made, fit perfectly, and are super comfortable. The ability to customize fit and style makes them a value that you really cant match anywhere else. The delivery times have actually gotten significantly better over time.

Date of experience: November 10, 2021
Texas
1 review
0 helpful votes
Follow Marisol M.
Unfollow Marisol M.
Send Message
Share Review
Report Review

Excellent workmanship
November 10, 2021

I was truly impressed with the quality of both the fabric and the workmanship. The stitches and hems were so neatly done, which is something that I don't see with store bought clothes. We will definitely order again!

Date of experience: November 10, 2021
Ohio
1 review
0 helpful votes
Follow Marsha L.
Unfollow Marsha L.
Send Message
Share Review
Report Review

I keep returning to the eShakti website when I need new clothes because they have everything from casual tops and pants to special occasion long dresses. I always pay extra for the custom fit, so the clothes fit my short, heavy figure. It's definitely worth it for me. I can always find something I like and the website shows front and back images of the clothes so you can really tell what you are ordering. They are a very reliable company.

Date of experience: November 10, 2021