eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.
Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.
Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.
eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.
This summary is generated by AI, based on text from customer reviews
Easy to customize tools allows you to make the dress to your style!
Great experience. Loved the choices. Quality is good, along with pricing.
This is the second time I've purchased a garment from eshakti and I've loved both. I get compliments on the pieces and I can't recommend the service enough
I ordered the Obi dress with elbow length sleeves and a low v-neck high back neck. Sent my measurements for a custom fit and it fits beautifully. Dress is amazingly well-made. Love the pockets, the hook and eye above the zipper, the flow of the skirt. Delivery was also amazing - 9 days from time of order to receipt. I like the friendly customer service as well. When I was told that delivery would be delayed a few days due to holidays, I requested faster delivery (the dress was for a funeral) and eShakti.com graciously accommodated me. The card that came with the dress, listing the women who worked on my dress and what each was responsible for, was such a lovely, personal touch. Really can't say enough good about eShakti!
Purchased the dress and skirt for my daughter as a gift. The material is great. Can't wait to see her in them after Christmas.
Of the two items I received the dress fits perfectly fine but the top is not made correct
It looks like the return process is difficult and I have to spend some time figuring it out. I hope to complete it on Monday.
I will try again. The idea of a custom dress at a great price is compelling.
Love the dress and the fit. Loved that it had pockets.
I ordered this dress for a wedding and am very happy with the quality and fit. However, despite ordering within the promised time frame (eShakti had just sent emails promising 7-9 day delivery) I did not receive the dress for 3 weeks. Obviously too late for the planned wedding. However, my last-minute changes to style were handled, and phone messages returned. Also, I was credited for a referral code which I had difficulty using initially. I was not surprised with the delay as the customer service rep said they were all shocked and concerned over the promised 7-9 day arrival date and "no promises" could be made regarding delivery with such a short window. The quality is excellent. I would have ordered a sash belt rather than the belt with grommets that was sent. If possible, I would still order that now from eShakti. I think a sash would be dressier than the silver grommets which are visible on the front of the garment. Black grommets would be less visible on the front of the garment. There were multiple delays (emails sent re FedEx delivery) affecting the final delivery time.
I would use this company again as the customer service seemed eager to provide assistance, however, most likely for special occasion dresses only. Prices are very reasonable for a garment like this. I modified the garment with a band collar, 3/4 length sleeves and calf length and was very happy with these changes. The "dupioni" silk is a reasonable substitute for real silk however I might have considered paying more for real silk. Upgrading the fabric would be a huge improvement in quality. I was concerned about the color with "ombre" effect but it is very subtle and sophisticated
It was a lot of fun! I enjoyed having length, sleeve options.
The sizing runs very small so I ordered a much larger size. Also changed the neckline which was my mistake. The v neck is way too low but I did not return since this was a dress purchased with EShakti credit. The previously ordered jumpsuit was way too small even though I ordered the ‘correct' size. When I had to return item, customer service noted that sizing runs small. Each time I use the credit, I'm charged another $9.95 for shipping. If this was returned I'd be left with a $10 credit. So back of the closet it'll go
Always easy to order and in always confident that I'm going to be getting high quality products.
EShakti is hands down my favorite way to shop for clothes online. I have a weird body shape, and being able to customize to my figure is amazing. Plus, they've always got something I love. I have 20 or so eShakti dresses in my closet, and whenever I wear one I get compliments.
First time use/ very easy to order. Fit was perfect on one dress. 2nd dress sleeves were about 1 1/2 " too long but otherwise very good fit.
I enjoyed personalizing the outfit to fit my taste.
I've ordered many dresses from eShakti, and have never had a bad experience. The garments are well made, fit perfectly, and are super comfortable. The ability to customize fit and style makes them a value that you really cant match anywhere else. The delivery times have actually gotten significantly better over time.
I was truly impressed with the quality of both the fabric and the workmanship. The stitches and hems were so neatly done, which is something that I don't see with store bought clothes. We will definitely order again!
I keep returning to the eShakti website when I need new clothes because they have everything from casual tops and pants to special occasion long dresses. I always pay extra for the custom fit, so the clothes fit my short, heavy figure. It's definitely worth it for me. I can always find something I like and the website shows front and back images of the clothes so you can really tell what you are ordering. They are a very reliable company.
Answer: Delight, Please order based on the eShakti sizing/measurement information. The measurements are in inches, and are body measurements. Do not go by other brand size charts. Thank you.
Answer: Sorry, Debapriya, we have stopped our India operations and there are no plans to resume the services any time soon. We will let you know if we do resume our operations in the future!
Answer: I have been ordering the standard sizes and they are true to the measurements posted. No matter what you put in your height, so the length is always spot on.
Answer: Purchase a dress that is made with the knit fabric. It is flexible and much more loose feeling than the other fabrics. If you do decide to add inches to the measurement, I recommend only adding 1-2 inches AND only add those inches where you like it loser. For example, measure your arms true to size unless you like it a bit lose. Measure your waist true to size unless that is where you like it a bit lose. But honestly, I think you will find the knit dresses to be the best if you dislike tight fitting clothing! I also am not a fan and those are the dresses I wear most often! I have bought other styles, so I have other fabrics to compare it to.
Answer: I have been ordering from eShakti for over 12 months ( something like 25 dresses). I have never had a problem. Customer Service has always been great. Quick to respond and very accomodating. Even adding a deisgn I requested to Fabric Customisation. Winning! I have only had to return 1 dress and it was easy and I got a full refund. I am in Sydney, Australia and my orders always arive in 10-14 days without fail. You can track the progress of your order online.
Answer: From my experience, In most cases the products are made in the featured color and fabric. There are some items that are offered in different colors on the site. As for the daughter, I suggest using the measurement chart and submitting it to see if it can be accomplished.
Answer: You can refer to our Brand Size chart here - http://www.eshakti.com/SizeChart.aspx Do note that we offer standard sizes from 0-36W or you can get it made as per your exact size measurements (Custom sizing). Bust). We request you to choose your size & height combination carefully from our size chart to get a perfect fit.
Answer: Yes, it will be delivered within 4 weeks. In fact, delivery timelines are 17 days, but it makes sense given unexpected customs delays we are seeing, to plan for an additional week or two.
Answer: Yolanda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.
Answer: Miranda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.