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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.

Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews
Texas
1 review
0 helpful votes
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Gorgeous dress for a great price.
November 18, 2021

I love to be able to customize sleeve length and dress length.

Date of experience: November 18, 2021
Oregon
1 review
0 helpful votes
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Great Experience
November 18, 2021

I've been shopping with eShakti for years. I love how easy it is to customize clothing. I love that everything has pockets. And I really like that each order includes the names of the people who worked on the clothing. That's really cool and I appreciate having the opportunity to thank them.

Date of experience: November 18, 2021
Pennsylvania
2 reviews
0 helpful votes
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I just find the website very difficult to use. I have not ordered previously because of frustration. Thank you for listening.

Date of experience: November 18, 2021
GB
1 review
0 helpful votes
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Easy to order. Great fit. This site won't let me give it less than 5 starts… I'd give it 3 or possibly 4, tops.

Date of experience: November 17, 2021
Canada
1 review
0 helpful votes
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Wrong measurements
November 17, 2021

I was a little too generous with my measurements to the garment doesn't fit perfectly. Measuring yourself perfectly is a must. I didn't know the outfit would be so streatchy so mine ended up to big and too short in the torso, which will likely prevent me from wearing it. The quality of material and the product is great.

Date of experience: November 17, 2021
Maryland
1 review
0 helpful votes
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Great fit. Nice dress!
November 17, 2021

Quick & easy! The fit is great! I did not custom order with my measurements. I just ordered my regular dress size. It came and fits like a glove. After the wedding I plan on getting it hemmed to be shorter (tea length) so I can wear it again. Since the fit was so great, I likely will get more dresses from eShakti in the future.

Date of experience: November 17, 2021
Missouri
1 review
0 helpful votes
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Would recommend.
November 17, 2021

Overall I had a good experience with this company and their product. I've only bought one skirt from them, but I would purchase more.

Date of experience: November 17, 2021
Virginia
1 review
1 helpful vote
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Over-the-Moon Pleased
November 18, 2021

I'm over-the-moon pleased. I bought a floor length dress to attend a formal-attire wedding. The wide range of sizes and the ability to customize - change out the neckline, sleeve length, garment length - to make it my own is what drew me in. By following the size chart and taking my measurements accurately I was able to get a floor length dress that fit exactly as promised, expected, and hoped. In less than two weeks from across the globe and for less than $100 dollars! I'm thrilled to be able to buy direct and not have to then take it somewhere for alterations. 10 out of 10 I recommend.

Date of experience: November 17, 2021
New York
1 review
0 helpful votes
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Great fashion
November 17, 2021

I Love eShakti! Every time i order, I love what arrives in the mail. Some very nice fashion and great quality. Thank you!

Date of experience: November 17, 2021
District of Columbia
1 review
0 helpful votes
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The clothes are beautiful and I like that they can be tailored to specific measurements. The clothes are wrapped beautifully when they arrive, and there are clear instructions on fit, alterations and returns. My only critique is that, after one item totally did not suit me (returned), and the second fit nicely, but was not the -most- flattering style on my body type (I kept it), that eShakti could somehow help make recommendations for styles that would complement certain figures. I also wish I could have simply been refunded the first item instead of a "credit."

Date of experience: November 17, 2021
North Carolina
1 review
0 helpful votes
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Great dress!
November 17, 2021

I received many compliments on the dress. It was nice to have it fit to my measurements. I will definitely order in the future.

Date of experience: November 17, 2021
Texas
1 review
0 helpful votes
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POCKETS!
November 17, 2021

Every. Dress. Has. POCKETS! What more do you need to know?

Date of experience: November 17, 2021
Maryland
1 review
0 helpful votes
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Cotton poplin shaped face masks
November 17, 2021

I love these and eShakti has a beautiful selection. They fit great and I always receive compliments on them. I have 4!

Date of experience: November 17, 2021
Pennsylvania
1 review
0 helpful votes
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Great experience!
November 17, 2021

I was very pleased with how easy it was to customize my dress, how quickly it arrived, and then how lovely the dress was. I received many compliments when I wore it!

Date of experience: November 16, 2021
Wisconsin
1 review
0 helpful votes
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Good products at a good price
November 16, 2021

I love the masks I ordered! The elastic came off one of three I've ever received from the site, but it's easily fixable. Otherwise they've been stylish, comfortable, and great.

Date of experience: November 16, 2021
Virginia
1 review
0 helpful votes
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Great site
November 16, 2021

Loved being able to change styles and see it. Thanks

Date of experience: November 16, 2021
Utah
1 review
0 helpful votes
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Hooded dress
November 16, 2021

Nice fabric! Nice concept, very nice service (slow tho). I didn't know the neck was going to be so deep cut tho. I'll pay for a seamstress to use the neck's interfacing to cover the low v. Best wishes

Date of experience: November 16, 2021
Massachusetts
2 reviews
0 helpful votes
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It has pockets. I asked for no pockets
November 16, 2021

Great, other than having pockets.
I asked for no pockets

Date of experience: November 16, 2021
Canada
1 review
0 helpful votes
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Mostly reliable
November 16, 2021

Never had any issues ordering or receiving items; have just initiated my first return of a few items so not sure yet how that process is going to turn out. The clothes are nice - definitely better quality than clothes of comparable price in retail stores.

Date of experience: November 16, 2021
Oregon
1 review
0 helpful votes
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Great dress
November 16, 2021

Both dresses fit well. Beautiful fabric. Easy to ordered, received on time.

Date of experience: November 16, 2021