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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.

Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews
California
1 review
0 helpful votes
Follow Elisabeth S.
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Process is easy. Price is unbeatable. Like but don't absolutely love the two dresses I have bought.

Date of experience: November 20, 2021
California
1 review
0 helpful votes
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Easy ordering
November 20, 2021

The site was easy to navigate and order from. Items were exactly as ordered but I was a bit optimistic about the amount of weight I would lose. The dresses give me dates incentive to lose more weight.

Date of experience: November 20, 2021
Oregon
1 review
0 helpful votes
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Nice dress; fit needed adjusting.
November 20, 2021

It was fun to look through items ans know they could be customized! I am waiting for my re-made dress to arrive. The first cut was not right.

Date of experience: November 20, 2021
California
1 review
0 helpful votes
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Well made clothing
December 20, 2021

You need to measure yourself carefully and follow their sizing chart. The clothes are well made and tailored to your fit. I am a teacher and like to dress modestly, yet professionally in the classroom and I can usually find what works here.

Date of experience: November 20, 2021
Maryland
1 review
0 helpful votes
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Beautiful dress
November 20, 2021

EShakti never fails to provide beautiful, customized outfits that are classy and fitting. This dress alone is among my favorites, and it fits perfectly. EShakti is also great at customer service, and they're more than happy to work with people, which is such a relief when purchasing dresses. Couldn't recommend eShakti more.

Date of experience: November 20, 2021
Oregon
1 review
0 helpful votes
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Excellent Products, Quick Delivery
November 20, 2021

I have ordered masks from eShakti three times. I am always pleased with the quality and how quickly they arrive. Highly recommended!

Date of experience: November 20, 2021
Massachusetts
1 review
0 helpful votes
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I put in a search word and found many choices. The search engine connects me to what I am looking for.

Date of experience: November 20, 2021

It is lacking a 5 star because I had to enter my measurement...
November 1, 2021
Previous review

It is lacking a 5 star because I had to enter my measurements. Why wasn't my profile measurements sufficient?

Date of experience: November 1, 2021

Styled for me.
September 23, 2021
Previous review

It is nice to have coupons available in checkout. The receipt is in clear view.

Date of experience: September 23, 2021
Zimbabwe
1 review
0 helpful votes
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Spotted dress
November 20, 2021

Brilliant so far. Very beautiful dress I am very happy

Date of experience: November 20, 2021
North Carolina
2 reviews
0 helpful votes
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Beautiful dress
November 20, 2021

The shopping experience was easy. The dress is beautiful!

Date of experience: November 20, 2021
Canada
1 review
0 helpful votes
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Perfect Activity/casual party dress
November 20, 2021

I've been ordering from eshakti for over 10 years now and have loved everything I've received

Date of experience: November 20, 2021
California
1 review
0 helpful votes
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Always a good choice!
November 20, 2021

Always loved and highly recommend it to my friends. Clothes are unique, well-made, and fit is on point

Date of experience: November 20, 2021
California
1 review
0 helpful votes
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I love eShakti!
November 19, 2021

Phenomenal service; lovely clothing. I'm so happy to support a company that isn't making fast fashion. The service I've received with them is amazing.

Date of experience: November 19, 2021
Connecticut
1 review
0 helpful votes
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I really love your designs and adaptability. Everyone compliments my choices.

Date of experience: November 19, 2021
New Jersey
1 review
0 helpful votes
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Loved the dress
November 19, 2021

I do not like the shipping charges, all other things are wonderful.

Date of experience: November 19, 2021
Missouri
1 review
0 helpful votes
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Happy with purchase
November 19, 2021

Seems good quality. Nicely customized, comfortable, and beautiful.

Date of experience: November 19, 2021
Texas
1 review
0 helpful votes
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Perfect Custom Party Dress
November 19, 2021

I was highly dubious about placing an order, but was delighted with what was delivered... a high quality, custom-made dress, with no need for hem alterations, that fit perfectly! I loved the ability to change the sleeves and neckline and will definitely use them again.

Date of experience: November 19, 2021
Texas
1 review
0 helpful votes
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Great dress
November 19, 2021

So far the experience of shopping has been easy. I hope the dress is perfect

Date of experience: November 19, 2021
GB
1 review
12 helpful votes
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A fantastic company gone to the dogs
November 19, 2021

I don't know why this review shows November 2021, I wrote the review on 16th March 2023

I have purchased many beautiful items from eShakti in the past. They have always arrived promptly, been made perfectly according to the measurements provided, have been fantastic quality and I have loved wearing them. Last year, I bought my mother in law four dresses and she was over the moon. They really helped boost her confidence (she was a bit under the weather) and again they fitted her beautifully.

In January, I ordered two more custom fabric, made to measure dresses for my mother in law. They were due to arrive at the end of January. The deadline came and went, with the tracker showing the pattern had been cut. Then one day, the tracker just showed nothing.

I contact them, then chased again 2 weeks later. By now, it's 16th February. I finally received a very blunt, short email saying the dresses could not be produced due to being unable to source the fabric, that my order was now cancelled and I would receive a refund in the next 5 to 7 business days. The deadline came and went without any refund and despite two chaser emails now I have not received a reply. I tried calling and couldn't get through to a single human being.

I am so sad that what was a fantastic company, with brilliant customer service has deteriorated so quickly. I hope they can turn themselves around, but I am not sure they will ever regain my trust in their brand. When I look on their Facebook ads, the comments are littered with people in the same position as me.

At this time, I would urge anyone planning to buy from them to purchase elsewhere. It's just not worth the risk.

Date of experience: November 19, 2021
California
1 review
0 helpful votes
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Love the flexibility
November 19, 2021

I like the chance to change up the sleeves and neckline.

Date of experience: November 19, 2021
Canada
1 review
0 helpful votes
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Order cancelled with no refund
November 18, 2021

I placed an order January, and by February the item still hadn't been made. After multiple emails I was able to get it cancelled but now it is late March and i still haven't received a refund.

I noticed many people in similar situations in social media (no communication, no refunds) but they have recently deleted all such comments on their posts.

So disappointed as I used to order from eShakti quite often. And this experience is enough to make me stop altogether.

Date of experience: November 18, 2021