eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.
Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.
Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.
eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.
This summary is generated by AI, based on text from customer reviews
Process is easy. Price is unbeatable. Like but don't absolutely love the two dresses I have bought.
The site was easy to navigate and order from. Items were exactly as ordered but I was a bit optimistic about the amount of weight I would lose. The dresses give me dates incentive to lose more weight.
It was fun to look through items ans know they could be customized! I am waiting for my re-made dress to arrive. The first cut was not right.
You need to measure yourself carefully and follow their sizing chart. The clothes are well made and tailored to your fit. I am a teacher and like to dress modestly, yet professionally in the classroom and I can usually find what works here.
EShakti never fails to provide beautiful, customized outfits that are classy and fitting. This dress alone is among my favorites, and it fits perfectly. EShakti is also great at customer service, and they're more than happy to work with people, which is such a relief when purchasing dresses. Couldn't recommend eShakti more.
I have ordered masks from eShakti three times. I am always pleased with the quality and how quickly they arrive. Highly recommended!
I put in a search word and found many choices. The search engine connects me to what I am looking for.
It is lacking a 5 star because I had to enter my measurements. Why wasn't my profile measurements sufficient?
It is nice to have coupons available in checkout. The receipt is in clear view.
Brilliant so far. Very beautiful dress I am very happy
The shopping experience was easy. The dress is beautiful!
I've been ordering from eshakti for over 10 years now and have loved everything I've received
Always loved and highly recommend it to my friends. Clothes are unique, well-made, and fit is on point
Phenomenal service; lovely clothing. I'm so happy to support a company that isn't making fast fashion. The service I've received with them is amazing.
I really love your designs and adaptability. Everyone compliments my choices.
I do not like the shipping charges, all other things are wonderful.
Seems good quality. Nicely customized, comfortable, and beautiful.
I was highly dubious about placing an order, but was delighted with what was delivered... a high quality, custom-made dress, with no need for hem alterations, that fit perfectly! I loved the ability to change the sleeves and neckline and will definitely use them again.
So far the experience of shopping has been easy. I hope the dress is perfect
I don't know why this review shows November 2021, I wrote the review on 16th March 2023
I have purchased many beautiful items from eShakti in the past. They have always arrived promptly, been made perfectly according to the measurements provided, have been fantastic quality and I have loved wearing them. Last year, I bought my mother in law four dresses and she was over the moon. They really helped boost her confidence (she was a bit under the weather) and again they fitted her beautifully.
In January, I ordered two more custom fabric, made to measure dresses for my mother in law. They were due to arrive at the end of January. The deadline came and went, with the tracker showing the pattern had been cut. Then one day, the tracker just showed nothing.
I contact them, then chased again 2 weeks later. By now, it's 16th February. I finally received a very blunt, short email saying the dresses could not be produced due to being unable to source the fabric, that my order was now cancelled and I would receive a refund in the next 5 to 7 business days. The deadline came and went without any refund and despite two chaser emails now I have not received a reply. I tried calling and couldn't get through to a single human being.
I am so sad that what was a fantastic company, with brilliant customer service has deteriorated so quickly. I hope they can turn themselves around, but I am not sure they will ever regain my trust in their brand. When I look on their Facebook ads, the comments are littered with people in the same position as me.
At this time, I would urge anyone planning to buy from them to purchase elsewhere. It's just not worth the risk.
I like the chance to change up the sleeves and neckline.
I placed an order January, and by February the item still hadn't been made. After multiple emails I was able to get it cancelled but now it is late March and i still haven't received a refund.
I noticed many people in similar situations in social media (no communication, no refunds) but they have recently deleted all such comments on their posts.
So disappointed as I used to order from eShakti quite often. And this experience is enough to make me stop altogether.
Answer: Delight, Please order based on the eShakti sizing/measurement information. The measurements are in inches, and are body measurements. Do not go by other brand size charts. Thank you.
Answer: Sorry, Debapriya, we have stopped our India operations and there are no plans to resume the services any time soon. We will let you know if we do resume our operations in the future!
Answer: I have been ordering the standard sizes and they are true to the measurements posted. No matter what you put in your height, so the length is always spot on.
Answer: Purchase a dress that is made with the knit fabric. It is flexible and much more loose feeling than the other fabrics. If you do decide to add inches to the measurement, I recommend only adding 1-2 inches AND only add those inches where you like it loser. For example, measure your arms true to size unless you like it a bit lose. Measure your waist true to size unless that is where you like it a bit lose. But honestly, I think you will find the knit dresses to be the best if you dislike tight fitting clothing! I also am not a fan and those are the dresses I wear most often! I have bought other styles, so I have other fabrics to compare it to.
Answer: I have been ordering from eShakti for over 12 months ( something like 25 dresses). I have never had a problem. Customer Service has always been great. Quick to respond and very accomodating. Even adding a deisgn I requested to Fabric Customisation. Winning! I have only had to return 1 dress and it was easy and I got a full refund. I am in Sydney, Australia and my orders always arive in 10-14 days without fail. You can track the progress of your order online.
Answer: From my experience, In most cases the products are made in the featured color and fabric. There are some items that are offered in different colors on the site. As for the daughter, I suggest using the measurement chart and submitting it to see if it can be accomplished.
Answer: You can refer to our Brand Size chart here - http://www.eshakti.com/SizeChart.aspx Do note that we offer standard sizes from 0-36W or you can get it made as per your exact size measurements (Custom sizing). Bust). We request you to choose your size & height combination carefully from our size chart to get a perfect fit.
Answer: Yes, it will be delivered within 4 weeks. In fact, delivery timelines are 17 days, but it makes sense given unexpected customs delays we are seeing, to plan for an additional week or two.
Answer: Yolanda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.
Answer: Miranda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.