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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.

Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
This company does not typically respond to reviews

Instant Feedback

21,838 reviews
California
1 review
0 helpful votes
Follow Tasha Z.
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I was happy to see the site bring back masks. I always want to purchase clothing but I know the masks are made with the best materials and can be washed and re-used.

Date of experience: November 23, 2021
Illinois
2 reviews
8 helpful votes
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I love eShakti products and am never disappointed in the fit or the quality of the workmanship.

Date of experience: November 23, 2021
Indiana
1 review
0 helpful votes
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Absolutely Lovely
November 23, 2021

I ordered this for the upcoming winter season as a custom piece. It fits absolutely perfectly and I am so excited to wear it! The details eshakti puts in are fantastic, particularly the pockets and bra strap keeps - no other company does that and it is wonderful not to have my straps hanging out!

Date of experience: November 23, 2021
New York
1 review
0 helpful votes
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Dress
December 23, 2021

Easy to order long delivery loved the dress but can't wear it doesn't look god I n my shirt torso

Date of experience: November 23, 2021
California
1 review
0 helpful votes
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Great masks
November 22, 2021

Well made comfortable masks with lanyards and good service

Date of experience: November 22, 2021
Colorado
1 review
0 helpful votes
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Good service
November 22, 2021

I have 2 dresses from eShakti that I love. I like the customization and I like that I can have my items made to my measurements.

Date of experience: November 22, 2021
Utah
1 review
0 helpful votes
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Well-made and beautiful
November 22, 2021

Easy to navigate the site and I absolutely love that I can customize my dress to suit my modesty choices.

Date of experience: November 22, 2021
Virginia
1 review
0 helpful votes
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Great customer service!
November 22, 2021

This is to replace dress that was to small. Fit perfect!

Date of experience: November 22, 2021
Washington
1 review
0 helpful votes
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I got the double breasted blue coat. It's gorgeous. The fit is perfect. And the color is like a blend of turquoise and pool blue. It's the nicest coat I've ever had.

Date of experience: November 22, 2021
New York
4 reviews
26 helpful votes
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BUYER BEWARE
November 22, 2021
Updated review

Let me start out by saying that I was an avid buyer from eShakti since 2015. They were a small company, with excellent customer service, and quality items. This year has been a disaster for me with e Shakti. I ordered and received order #*******. Two items were of poor quality, so I opted to send them back with the return postage that eShakti provides. It took approximately three weeks to get back to their Oregon store (which took longer to get from India to my location). I was then informed that it would take 21 days to return my money. EShakti opted to raise their shipping charges and it seems as though the process not only takes longer, but the company itself is not as attentive to its customers as it was before. 21 days to refund money which the company garnered when the item was bought? Seems like my money is being used and that is a very disreputable thing for a company to do with its customers. I am waiting for my last order - - and refund - and I will never deal with this company again. Buyer Beware!

Date of experience: November 22, 2021

GREAT DRESSES AT GREAT PRICES
January 9, 2019
Previous review

I am an avid buyer of Eshakti - they never fail to impress me with their timeliness and stylishness of their products. I buy a dress at least once a month!

Date of experience: January 8, 2019
Michigan
1 review
0 helpful votes
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Great dresses
November 22, 2021

Fast shipping, great dresses: sturdy construction.

Date of experience: November 22, 2021
California
1 review
0 helpful votes
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Great product
November 22, 2021

Experience was excellent. The dress was exactly as I had requested. Once received, I realized it was too much for the occasion and I had to return my dress but I will be back!

Date of experience: November 22, 2021
New Jersey
1 review
0 helpful votes
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Great quality
November 22, 2021

Great site easy to use love the selections of styles

Date of experience: November 22, 2021
Australia
1 review
0 helpful votes
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Dresses that fit!
November 22, 2021

As the lifelong possessor of an unconventional body shape, buying off the rack has never been kind to me. I ordered one made-to-measure eShakti dress, feeling sceptical, and I was blown away! It fit me like a glove and I felt comfortable & confident for the first time in a long time. I ordered 5 more and they were all perfect too! Thank you eShakti!

Date of experience: November 22, 2021
Texas
1 review
0 helpful votes
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My go to
November 21, 2021

Whenever I want to treat myself for a milestone or looking for a certain style, eShakti is my go to. I always get compliments on my purchases from eShakti. I feel so beautiful and like a model when I wear my selection. So happy to have this option for quality clothing.

Date of experience: November 21, 2021
Massachusetts
2 reviews
0 helpful votes
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My favorite shop
November 21, 2021
Updated review

I love being able to customize the already gorgeous clothes.

Date of experience: November 21, 2021

I love being able to customize the already gorgeous...
November 19, 2021
Previous review

I love being able to customize the already gorgeous clothes.

Date of experience: November 19, 2021

Easy & fun
October 19, 2021
Previous review

Easy & fun

Date of experience: October 19, 2021
Florida
1 review
0 helpful votes
Follow Alina L.
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Ok, the clothes did not fit. Not sure what else you want me to say. I ordered it was easy, it came pretty fast, it didn't fit. I returned it all 2 days later, still haven't gotten my refund.

Date of experience: November 21, 2021
Minnesota
1 review
0 helpful votes
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Quick shipping
November 21, 2021

While their sizing is a little inconsistent among the many different sub-brands, their shipping times have always been phenomenal. Their emails are often slower than their actual delivery, lagging up to 1-2 days behind.

Date of experience: November 21, 2021
California
1 review
4 helpful votes
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Delivery time and choices made
December 21, 2021

Do not promise a 7-8 day delivery if it's not possible given current shipping delays. I also think the custom-design idea, while exciting in theory, doesn't always work in execution-- my choices resulted in dresses that don't hang correctly or look right. Perhaps some choices -- length, pockets-- should be flagged as problematic.

Date of experience: November 21, 2021
Maryland
2 reviews
0 helpful votes
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The Best!
November 21, 2021

I am a longtime EShakti shopper. Absolutely love the clothes, the quality and the customization!

Date of experience: November 21, 2021