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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.

Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
This company does not typically respond to reviews

Instant Feedback

21,838 reviews
Arizona
1 review
0 helpful votes
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Beautiful dress
November 27, 2021

I really like the dress and the fabric. There are only two things that I think you can improve. The threads were coming out and the box were I received my package was super stinky, so I had to wash my dress before I wore it.

Date of experience: November 27, 2021
California
1 review
0 helpful votes
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Quality materials
November 26, 2021

Easy to navigate site and always notify customers for sale items.

Date of experience: November 26, 2021
New York
1 review
0 helpful votes
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Good
November 26, 2021

I like this site. I like custom fitting. Easy to browse.

Date of experience: November 26, 2021
North Carolina
1 review
0 helpful votes
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Love this dress
November 26, 2021

I fits perfectly but the waist is too tight so I'll have to have it remade

Date of experience: November 26, 2021
Delaware
3 reviews
0 helpful votes
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Beautiful dress, quick delivery
November 26, 2021

This dress was beautiful and came very quickly, which was important since my event was in the near future. Would order from them again.

Date of experience: November 26, 2021
Wyoming
1 review
0 helpful votes
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Great!
November 25, 2021

I love these dresses! Such good quality and individualized

Date of experience: November 25, 2021
California
2 reviews
0 helpful votes
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Wonderful experience!
November 25, 2021

I was a little hesitant to purchase a dress on such short notice for the event I was attending, but I was pleasantly surprised when not only did the dress come on time, it was stunning! Great company. I will buy again.

Date of experience: November 25, 2021
Virginia
1 review
0 helpful votes
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Good website --- easy navigation -- good descriptions ---

Date of experience: November 25, 2021
California
2 reviews
0 helpful votes
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Interesting concept
November 25, 2021

The idea that you can alter a dress with the style and different measurements is great. I only think it has to execute better. The more precise measurements.

Date of experience: November 25, 2021
Minnesota
3 reviews
0 helpful votes
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My dress fit perfectly.
November 25, 2021

This dress is lovely and fits perfectly. Just as beautiful as pictured.

Date of experience: November 25, 2021
Ohio
1 review
0 helpful votes
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Easier shopping method
November 25, 2021
Updated review

Great help using the heart for preferred styles when going through your many styles and fabrics. The heart saves me time locating items the second time and allow me time to consider my purchase and styles desired.

Date of experience: November 25, 2021

Great help using the heart for preferred styles when...
November 14, 2021
Previous review

Great help using the heart for preferred styles when going through your many styles and fabrics. The heart saves me time locating items the second time and allow me time to consider my purchase and styles desired.

Date of experience: November 14, 2021

Love how likes and orders saved on website and app. Many compliments received on garments that I have worn. All clothing fits like a loose glove.

Date of experience: October 22, 2021
Utah
1 review
0 helpful votes
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Loved both items
November 24, 2021

Fast, beautiful design and construction. Happy customer

Date of experience: November 24, 2021
Canada
1 review
0 helpful votes
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Dress with flowers on the sleeve
November 24, 2021
Updated review

I had difficulty selecting and changing neck, sleeve and length of dress. Took quite some determination to get it to accept my changes. But overall a good experience
The dress is great - have not tried on yet but looks awesome

Date of experience: November 24, 2021

Very easy to order
November 2, 2021
Previous review

Very easy to order

Date of experience: November 2, 2021

I had difficulty selecting and changing neck, sleeve...
November 2, 2021
Previous review

I had difficulty selecting and changing neck, sleeve and length of dress. Took quite some determination to get it to accept my changes. But overall a good experience

Date of experience: November 2, 2021
California
2 reviews
13 helpful votes
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Love the Masks
November 24, 2021

Comfortable. Neck strap is handy. Stylish. Lots of compliments. Bought more for a friend.

Date of experience: November 24, 2021
Pennsylvania
1 review
0 helpful votes
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First time shopper
November 24, 2021

Took a bit to get started but this is probably the way to buy dresses.

Date of experience: November 24, 2021
California
1 review
0 helpful votes
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My fav place to dress shop!
November 24, 2021
Updated review

Eshakti delivers! They're a fantastic company! I basically only buy dresses from them! They help me feel so fancy!

Date of experience: November 24, 2021

Eshakti delivers!
November 22, 2021
Previous review

Eshakti delivers! They're a fantastic company!

Date of experience: November 22, 2021

Eshakti has ALWAYS had exceptional customer service...
September 5, 2021
Previous review

Eshakti has ALWAYS had exceptional customer service and well made dresses with HIGH QUALITY material!

Date of experience: September 5, 2021
Tennessee
1 review
0 helpful votes
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Received my remake and the hip measurement (which was too small on the first pair) is much better, but the waistband is much bigger as well when it didn't need to be so now they are too big, haha. I am overall more satisfied though because if I have to I guess I can get the waistband taken up so it's better than being too small.
The pants overall are pretty nice and a decent purchase. The legs are very wide so a lot of fabric wooshing around, but flattering in a Katharine Hepburn sort of way.

Date of experience: November 24, 2021
Florida
1 review
0 helpful votes
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Great Dress
November 23, 2021

Very impressed with the quality of the workmanship. Embroidery pattern matched well across seems and zipper in the back. Sized to fit me well. Being short and round I would have never been able to buy anything off the rack that fit so well.

Date of experience: November 23, 2021
Australia
1 review
0 helpful votes
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Love it
November 23, 2021
Updated review

Love this site. Wish there were different colours pants though

Date of experience: November 23, 2021

I am still disappointed that I lost my higher rating
October 20, 2021
Previous review

I am still disappointed that I lost my higher rating.

Date of experience: September 20, 2021
New Jersey
2 reviews
0 helpful votes
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Wrinkled mess! Fabric is awful!
December 23, 2021

Dress is heavy and wrinkled. Looks awful and feels worse.

Date of experience: November 23, 2021