eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.
Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.
Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.
eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.
This summary is generated by AI, based on text from customer reviews
I really like the dress and the fabric. There are only two things that I think you can improve. The threads were coming out and the box were I received my package was super stinky, so I had to wash my dress before I wore it.
Easy to navigate site and always notify customers for sale items.
I like this site. I like custom fitting. Easy to browse.
I fits perfectly but the waist is too tight so I'll have to have it remade
This dress was beautiful and came very quickly, which was important since my event was in the near future. Would order from them again.
I was a little hesitant to purchase a dress on such short notice for the event I was attending, but I was pleasantly surprised when not only did the dress come on time, it was stunning! Great company. I will buy again.
Good website --- easy navigation -- good descriptions ---
The idea that you can alter a dress with the style and different measurements is great. I only think it has to execute better. The more precise measurements.
This dress is lovely and fits perfectly. Just as beautiful as pictured.
Great help using the heart for preferred styles when going through your many styles and fabrics. The heart saves me time locating items the second time and allow me time to consider my purchase and styles desired.
Great help using the heart for preferred styles when going through your many styles and fabrics. The heart saves me time locating items the second time and allow me time to consider my purchase and styles desired.
Love how likes and orders saved on website and app. Many compliments received on garments that I have worn. All clothing fits like a loose glove.
Fast, beautiful design and construction. Happy customer
I had difficulty selecting and changing neck, sleeve and length of dress. Took quite some determination to get it to accept my changes. But overall a good experience
The dress is great - have not tried on yet but looks awesome
I had difficulty selecting and changing neck, sleeve and length of dress. Took quite some determination to get it to accept my changes. But overall a good experience
Comfortable. Neck strap is handy. Stylish. Lots of compliments. Bought more for a friend.
Took a bit to get started but this is probably the way to buy dresses.
Eshakti delivers! They're a fantastic company! I basically only buy dresses from them! They help me feel so fancy!
Eshakti has ALWAYS had exceptional customer service and well made dresses with HIGH QUALITY material!
Received my remake and the hip measurement (which was too small on the first pair) is much better, but the waistband is much bigger as well when it didn't need to be so now they are too big, haha. I am overall more satisfied though because if I have to I guess I can get the waistband taken up so it's better than being too small.
The pants overall are pretty nice and a decent purchase. The legs are very wide so a lot of fabric wooshing around, but flattering in a Katharine Hepburn sort of way.
Very impressed with the quality of the workmanship. Embroidery pattern matched well across seems and zipper in the back. Sized to fit me well. Being short and round I would have never been able to buy anything off the rack that fit so well.
Love this site. Wish there were different colours pants though
I am still disappointed that I lost my higher rating.
Dress is heavy and wrinkled. Looks awful and feels worse.
Answer: Delight, Please order based on the eShakti sizing/measurement information. The measurements are in inches, and are body measurements. Do not go by other brand size charts. Thank you.
Answer: Sorry, Debapriya, we have stopped our India operations and there are no plans to resume the services any time soon. We will let you know if we do resume our operations in the future!
Answer: I have been ordering the standard sizes and they are true to the measurements posted. No matter what you put in your height, so the length is always spot on.
Answer: Purchase a dress that is made with the knit fabric. It is flexible and much more loose feeling than the other fabrics. If you do decide to add inches to the measurement, I recommend only adding 1-2 inches AND only add those inches where you like it loser. For example, measure your arms true to size unless you like it a bit lose. Measure your waist true to size unless that is where you like it a bit lose. But honestly, I think you will find the knit dresses to be the best if you dislike tight fitting clothing! I also am not a fan and those are the dresses I wear most often! I have bought other styles, so I have other fabrics to compare it to.
Answer: I have been ordering from eShakti for over 12 months ( something like 25 dresses). I have never had a problem. Customer Service has always been great. Quick to respond and very accomodating. Even adding a deisgn I requested to Fabric Customisation. Winning! I have only had to return 1 dress and it was easy and I got a full refund. I am in Sydney, Australia and my orders always arive in 10-14 days without fail. You can track the progress of your order online.
Answer: From my experience, In most cases the products are made in the featured color and fabric. There are some items that are offered in different colors on the site. As for the daughter, I suggest using the measurement chart and submitting it to see if it can be accomplished.
Answer: You can refer to our Brand Size chart here - http://www.eshakti.com/SizeChart.aspx Do note that we offer standard sizes from 0-36W or you can get it made as per your exact size measurements (Custom sizing). Bust). We request you to choose your size & height combination carefully from our size chart to get a perfect fit.
Answer: Yes, it will be delivered within 4 weeks. In fact, delivery timelines are 17 days, but it makes sense given unexpected customs delays we are seeing, to plan for an additional week or two.
Answer: Yolanda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.
Answer: Miranda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.