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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.

Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
This company does not typically respond to reviews

Instant Feedback

21,838 reviews
Ohio
1 review
0 helpful votes
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EShakti is so much fun!
August 3, 2023
Updated review

My new obsession! It's like a game but with nice clothes at the end!

Date of experience: August 3, 2023

User friendly!
June 19, 2023
Previous review

User friendly!

Date of experience: June 19, 2023
Illinois
1 review
0 helpful votes
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Beautiful dress
August 3, 2023

I am so in love with eShakti. I am telling everyone about it!

Date of experience: August 3, 2023
Virginia
2 reviews
0 helpful votes
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Beautiful
August 2, 2023

Site is easy to use, experience was great and love that I can make adjustments so that the item is to my liking

Date of experience: August 2, 2023
Missouri
1 review
0 helpful votes
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Right on!
August 2, 2023
Updated review

Nice experience of shopping and ordering quality evening wear.

Date of experience: August 2, 2023

Great ideas!
October 24, 2022
Previous review

Great ideas!

Date of experience: October 24, 2022

Perfect in all ways!
July 4, 2022
Previous review

Perfect in all ways!

Date of experience: July 4, 2022

Great I had no problems!
June 23, 2022
Previous review

Great I had no problems!

Date of experience: June 23, 2022

Professinal
February 25, 2022
Previous review

Satified Quality! These clothes are so nicely made.

Date of experience: February 25, 2022
Michigan
1 review
3 helpful votes
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False return policy
September 1, 2023

I have purchased items from this company before, and many people told me how lovely I looked in them but this last time I ordered 4 blouses only 3 came and I was told the blouse would arrive later than I get an email saying that the pattern for the blouse was no longer available and that I would be refunded my money, after sending back the other 3 items and requesting a cash refund I get another email saying I would have my refund in 21 days the next email I get says they are refunding me $44 and giving me a gift card for $71 when I asked for a cash refund on my whole order. When I emailed them they replied back saying they do not refund on customer items that's funny because 1 of the items I returned wasn't even available anymore fir the so called free remake, my sister had a problem with as well when they didn't refund her the money they gave her a gift too. Her item she ordered in her size didn't fit so they did a custom fit and that still didn't work so they gave her a gift card, for what she couldn't use because the fit would never be right so she bought something for me because I had no problem with the fit until now.

Date of experience: August 2, 2023
Indiana
1 review
0 helpful votes
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Great dress!
August 1, 2023
Updated review

Very pleased with shopping, ordering, and shipping for this dress.

Date of experience: August 1, 2023

Easy to find colors and styles
January 9, 2023
Previous review

Easy to find colors and styles

Date of experience: January 9, 2023
Arizona
2 reviews
0 helpful votes
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I'm so happy!
July 31, 2023
Updated review

Beautiful clothes and very easy shopping experience

Date of experience: July 31, 2023

Easy to use and beautiful clothes
March 8, 2023
Previous review

Easy to use and beautiful clothes

Date of experience: March 8, 2023
New York
1 review
0 helpful votes
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Love eShakti. I am very tall and a size 14/16. Your dresses flatter and I get so many compliments

Date of experience: July 31, 2023
Germany
2 reviews
2 helpful votes
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Long Term Customer
July 29, 2023
Updated review

I have been a customer for almost 10 years. The clothes are well made and always get compliments.

Date of experience: July 29, 2023

I have been a customer for many years
December 24, 2022
Previous review

I have been a customer for many years. I love everything!

Date of experience: December 24, 2022

Long time customer
September 15, 2021
Previous review

I have been a customer for 7 years while living in 3 countries. I have yet to be disappointed.

Date of experience: September 15, 2021
Australia
1 review
0 helpful votes
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Not quite right
July 28, 2023
Updated review

Generally, the online shopping experience is very good. Just one point that I'd like to mention, Some designs are difficult to locate and some of the dupioni lines that I liked looks like theyve been eliminated. If there was a way to find designs that I have liked and saved with some note to say whether they are currently in stock or not, would be really helpful

Date of experience: July 28, 2023

Best that I've found
July 7, 2022
Previous review

Dear Reader, Eshakti stands out as an online retailer for me because of its customization and customer focus. I am yet to receive my garments and so cannot comment about delivery times or fitting but up until now, I am most satisfied.

Date of experience: July 7, 2022
Texas
1 review
3 helpful votes
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Do you like to gamble? If you have unlimited months to wait, unlimited time to call and email, then ship returns, you may eventually end up with a lovely, custom dress, $$$. Don't count on it though! You'll pay for custom and your first round will be unrecognizable- polar opposite of your body measurements- you'll send it back for remakes that still may or may not fit. You'll miss the important event or trip you ordered 2 months + in advance for. They'll almost never answer the phone, they'll take 3+ days to respond to any email, without actually helping. You'll wait indefinitely to get your money back. (Your blue envelope with return label and measuring tape? Empty. Then they'll claim UPS is the problem for return label printing, so you keep waiting, while they keep your money). You'll still need to go to a store and spend additional money in person to buy clothes that you needed for this current season, while you wait, so now you've paid twice. You can gamble...this may be stunning when done, but you'll have to save it for the following year because the current season will already be ending. Oh, you'll have to get the bizarre smell of dung out of every last garment, every time, no exceptions. Factor that dry cleaning bill in to your budget too and make time for extra showers even to try on. There are other custom vendors to try. For this hassle, I may just hire a dressmaker locally, instead. So many unacceptable problems with eshakti!

Date of experience: July 27, 2023
Florida
1 review
0 helpful votes
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Great customer service
July 26, 2023

I love being able to customize my clothes. I've always had great experiences with their customer service and remaking any garments that weren't perfect for me.

Date of experience: July 26, 2023
North Carolina
1 review
1 helpful vote
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Fastest shipping.
July 25, 2023

I love this company. Will be my go to for all things in the future.

Date of experience: July 25, 2023
New York
1 review
1 helpful vote
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It was mostly great with a few exceptions: 1) after I selected Customize fabric and then picked a fabric I couldn't figure out how to turn off the customization. So if I wanted to reset the dress to its standard fabric I had to add the dress to my cart and then delete it and then find it again. 2) which leads me directly to my second issue … your search function is pretty bad. I tried searching on several terms I know were in the description and couldn't find it. And then I tried searching based on color and also couldn't find it. Thankfully I remembered my original search term and was able to find it that way but had to comb through a giant list of dresses as a result.

Date of experience: July 24, 2023
South Carolina
1 review
8 helpful votes
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Returns
August 22, 2023

I returned almost $300 worth of clothes to them in December. They said they were processing it when I called January. Every time since I've called they've refused to take my call or call me back. They have my inventory and my money. Do not use them. Plus, their clothing fits very weirdly.

Date of experience: July 23, 2023
Australia
1 review
0 helpful votes
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I love eShakti clothes as they are unique and beautiful

Date of experience: July 22, 2023
Virginia
1 review
1 helpful vote
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I love eShakti
July 21, 2023

I wish the customization would continue to be free after 3 orders.

Date of experience: July 21, 2023
District of Columbia
1 review
0 helpful votes
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Excellent site
July 20, 2023

Very easy to select the style you want. Quality products. So glad I found this site.

Date of experience: July 20, 2023
Georgia
2 reviews
0 helpful votes
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Great Company
July 18, 2023

Very enjoyable. Very pleased with previous orders. I made a mistake with one of my purchases

Date of experience: July 18, 2023
Florida
1 review
1 helpful vote
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Easy to customize, and I love that most things have pockets. Actually comfortable clothing that I can customize to my needs.

Date of experience: July 16, 2023